64bit Ubuntu 10.04 Stops Responding

[Jack Thomas]

[ Binary package hint: gdm ] <---- Line incorrect & removed. 6:30am, May 8th, 2010 - Jack Thomas

Binary package hint: Xorg-server <------- Considered correct as of 6:39am, May 8th, 2010. Added by Jack Thomas / zipperback

Fresh installation of Ubuntu 10.04 Lucid 64bit version.

The system appears to simply stop responding at random times.

No mouse response, no keyboard response. Nothing.
The system stops responding for up to a minute or so at a time, and then begins responding again.

My hardware is an AMD Phenom X4 processor, 7GB ram, ATI Radeon 3200 video.

The system stops responding with the default video driver, it also stops responding if I install the restricted closed source video driver. Disabling compiz appears to have no effect on this problem.

No sure what logs people would like to see, but I will be happy to upload any information as required to try and track this down.

[Bryce Harrington (bryce)]

Hi zipperback,

Please run the command 'apport-collect BUGNUMBER', which will attach several files we need for debugging.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Jack Thomas (zipperback)]

Attached is output from: sudo lspci -vvnn

[Jack Thomas (zipperback)]

Attached is Xorg.0.log

[Jack Thomas (zipperback)]

Ok I ran the following command:

apport-collect 574152

It launched a browser window and asked me to authenticate it, I authenticated and granted it permission to change anything.
I then returned to the terminal window and pressed enter as it asked.

Here is a copy of the text from the window:

apport-collect 574152
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=jp4FjMXp3jfHcwRCsNLT&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.

Package xorg-server not installed and no hook available, ignoring

Please let me know what you would like for me to do next.
Thank you.
- Jack

[Jack Thomas (zipperback)]

Attached is a screenshot of synaptic showing xserver-xorg-core is installed.

Is this something different than what apport-collect was looking for but couldn't find?

Should I check to see if something else is missing in the default install?

- Jack

[Jack Thomas (zipperback)]

I launched synaptic and selected the following packages for reinstall:

xorg
xserver-xorg-core
xserver-xorg

synaptic reinstalled these packages without any problem, so I tried to collect the report once again.

apport-collect 574152

jack@daywalker:~$ apport-collect 574152
Package xorg-server not installed and no hook available, ignoring

The system still says its not installed, although obviously it is because I'm in the gnome desktop environment and it's running on top of X.

I am going to reboot the system since I have reinstalled the xorg-server to see if this will do anything at all, perhaps since it's been reinstalled it will then be able to see it.

- Jack / zipperback

[Jack Thomas (zipperback)]

Reinstalling the xorg server packages did not have any impact as far as I can tell.

jack@daywalker:~$ apport-collect 574152
Package xorg-server not installed and no hook available, ignoring

Do you have any suggestions as to how I might be able to manually generate the require debug logs that we can work from?

- Jack Thomas / zipperback

[Jack Thomas (zipperback)]

What is the name of the actual package that the apport-collect utility is trying to find?
According to the failure response back it appears to be looking for xorg-server however that package isn't available from any repository that I have.

jack@daywalker:~$ apt-cache search xorg-server

That yields no response back for any package.

Should this utility be actually looking for xserver-xorg?

I checked with man apport-collect to see if I could specify a specific package such as xserver-xorg but this doesn't appear to be an option at this time.

Any suggestions would be greatly appreciated and if there is anything I can do from my end to help with tracking this down I would be happy to do it.

Thank you for your assistance,

- Jack Thomas / zipperback

[Bryce Harrington (bryce)]

[This is an automatic notification.]

Hi Jack,

This bug was reported against an earlier version of Ubuntu, can you
test if it still occurs on Lucid?

Please note we also provide technical support for older versions of
Ubuntu, but not in the bug tracker. Instead, to raise the issue through
normal support channels, please see:

    http://www.ubuntu.com/support

If you are the original reporter and can still reproduce the issue on
Lucid, please run the following command to refresh the report:

  apport-collect 574152

If you are not the original reporter, please file a new bug report, so
we can work with you as the original reporter instead (you can reference
bug 574152 in your report if you think it may be related):

  ubuntu-bug xorg

If by chance you can no longer reproduce the issue on Lucid or if you
feel it is no longer relevant, please mark the bug report 'Fix Released'
or 'Invalid' as appropriate, at the following URL:

  https://bugs.launchpad.net/ubuntu/+bug/574152

[Jack Thomas (zipperback)]

Hi Bryce,

I have reproduced the bug in Lucid.

System experiences random periods of nonresponse.

When it happens the mouse and keyboard stop responding as if the system is totally frozen.

The last time I encountered the bug, I pressed my caps lock key several times to see if the keyboard indicator light would turn on and off. The system gave no indication of acknowledging the key press, so it appeared to be totally unresponsive.

- Jack

[Jack Thomas (zipperback)]

Hi Bryce,

apport-collect 574152 does not recognize xorg-server as being installed.

Here is the output from the terminal window.
-----------------------------------------------------------------------------------------------------------------------------------

jack@daywalker:~$ apport-collect 574152
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=CfZBlWDzZ3bqd57xdTTP&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.

Package xorg-server not installed and no hook available, ignoring

-----------------------------------------------------------------------------------------------------------------------------------

Is there another method by which I can generate the required files that we need?

I've included a screen shot of the terminal window for reference.

- Jack

[onyxrev (entp)]

I believe I am running into this same problem. Sporadically the computer stops responding for around 2-3 seconds. I am running 10.04 amd64 on a Macbook 4,1.

Currently subscribing via Launchpad is broken, I get an error, so I cannot submit an apport report, but included are my Xorg and lspci logs.

[onyxrev (entp)]

For what it's worth, even though the keyboard and mouse become unresponsive, the system overall continues to plow on just fine. Ongoing scripts running in my terminals keep going.

[Jack Thomas (zipperback)]

>>onyxrev wrote 3 hours ago: #14
>>For what it's worth, even though the keyboard
>>and mouse become unresponsive, the system overall
>>continues to plow on just fine. Ongoing scripts
>>running in my terminals keep going.

I had top running in a terminal window on my gnome desktop the last time the bug event happened, and it looked like top stopped updating the information being displayed until the system became responsive once again. I will create an ssh connection from my laptop which is running Ubuntu 9.10 to the system I am having problems with. When the Lucid system stops responding, I will see if there is any response in a previously active ssh session.

- Jack

[onyxrev (entp)]

I've filed my own bug over at https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/576646 in case my situation is different. I actually meant to post my responsiveness comment on that thread.

[Jack Thomas (zipperback)]

How do I change the system so that xorg-server will be recognized by apport-collect?

Anytime I run apport-collect 574152 I get the same error message.

"Package xorg-server not installed and no hook available, ignoring"

So my question is What is missing from my system that is causing the apport-collect code to miss the hook and think that my xserver is not installed, which is clearly is installed because Im running the gnome desktop and synaptic shows xserver-xorg being installed.

Suggestions?

- Jack / zipperback

[Jack Thomas (zipperback)]

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: xorg 1:7.5+5ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
Date: Tue May 11 21:12:18 2010
DkmsStatus:
 fglrx, 8.723.1, 2.6.32-21-generic, x86_64: installed
 fglrx, 8.723.1, 2.6.32-22-generic, x86_64: built
GdmLog2: X: /tmp/.X11-unix has suspicious mode (not 1777) or is not a directory, aborting.
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: HP-Pavilion NC896AA-ABA a6863w
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=bc181b0b-8f9c-433a-a36d-5e02ee18b279 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
dmi.bios.date: 02/13/2009
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 5.11
dmi.board.name: Aspen
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr5.11:bd02/13/2009:svnHP-Pavilion:pnNC896AA-ABAa6863w:pvr:rvnMSI:rnAspen:rvr1.0:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: NC896AA-ABA a6863w
dmi.sys.vendor: HP-Pavilion
glxinfo: Error: [Errno 2] No such file or directory
system:
 distro: Ubuntu
 codename: lucid
 architecture: x86_64
 kernel: 2.6.32-21-generic

[Jack Thomas (zipperback)]

Bryce,

I believe that I have all the files uploaded which should have been generated with the apport-collect 574152

I had to create them using the apport-bug and generate a new bug report and then manually copy them over here.

For some unknown reason which we haven't tracked down yet, apport-collect still doesn't think that the xserver is installed and running. Obviously this is an issue, but at least we have more to work with for now.

Please let me know what else you need from me so we can work on this.

Thank you for your assistance,

- Jack Thomas / zipperback

[Jack Thomas (zipperback)]

I have retested this on Lucid and can confirm it as an active bug.
- Jack Thomas / zipperback

[synama (synama2000)]

me too have this problem

[TomasKovacik (nail-nodomain)]

same here

[Jack Thomas (zipperback)]

I have been able to recreate this problem in Ubuntu 10.04 Lucid and have confirmed that this problem exists in Ubuntu 10.04 Lucid.

- Jack

[onyxrev (entp)]

By any chance do you find that the freezes are related to something you're doing (like clicking on the notifications area) or are totally independent, or random, from any input you are providing the computer?

[Jack Thomas (zipperback)]

The freezes do not appear to be isolated to a specific user event. As far as I can tell so far it appears to just be random. - Jack

[Jack Thomas (zipperback)]

Bryce,

Any idea as to what the cause of this might be? I tested and confirmed it to be present in Lucid.

- Jack

[Jack Thomas (zipperback)]

Also, I've tested this and it appears to happen on both the 32bit version and the 64bit version of Lucid. - Jack

[synama (synama2000)]

we have any news about this issue?
very annoying

[Stuart (stuartneilson)]

Should this (and https://bugs.launchpad.net/bugs/579115) be marked as duplicates of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/585765 ?

And is xorg really the right package, or a just a side effect? The filesystem bug https://bugs.launchpad.net/ubuntu/+source/linux/+bug/515937 seemed a good explanation to me.

[Mike Robinson (launchpad-multiwebinc)]

I'm also having this problem on 32 bit Kubuntu upgraded from 9.10 running kdm, so it's definitely not a gdm problem. Usually it's one random program that freezes on me for about 30 seconds and everything else is usually usable. This happens probably once every 20 minutes or so and makes it extremely difficult to work.

[[e-mail] (adam-adamhooper)]

Completely unsolicited advice as I was searching for another bug: what's /etc/nsswitch.conf look like? What happens if you change the "hosts" line to "hosts: files dns"? and change "passwd", "group" and "shadow" all to "compat" alone?

The symptoms you describe are identical to what I experienced a few years ago with a broken /etc/nsswitch.conf--the file had some questionable settings involving Kerberos and LDAP.

[Jack Thomas (zipperback)]

--> Mike Robinson
The problem I reported didn't exist for me in any previous version of Ubuntu, it started in the current release.

--> Adam Hooper
I'll check your suggestion, it's worth a shot, but I still think its related to something else.

- Jack / zipperback

[Antal Buss (antal.buss)]

After change from compiz to metacity+composite, the problem has not showed again.

[Jack Thomas (zipperback)]

The problem still exists and is not resolved for me by switching to metacity instead of compiz.

[Jack Thomas (zipperback)]

I have done a clean install of Ubuntu 10.10 64bit edition.
Problem still exists.

[Jack Thomas (zipperback)]

There is an active discussion thread for this bug on ubuntuforums.org
http://ubuntuforums.org/showthread.php?t=1478787

I've asked people if they are also having this problem to please come here and try to help with this bug report.

Thank you to everyone who is working to get this problem resolved.

- Jack ( zipperback )

[David Parris (parris-d)]

I also have been having system freezes since 10.04. Two types of symptoms ,
1. mouse hangs , does not seem to depend on any particular activity, only cure is hard boot.
2. if sound is playing approx 2 seconds of sound is repeated continuously in addition to mouse freeze. Only cure is hard boot.

This has happened on clean installs of 10.04, 10.1 and 11.4 , all exactly same symptoms.

Only workaround I have found is to boot with acpi=off in GRUB , never had a freeze using this option but with this option system will not power off with the "shutdown" command so have to manually power off (not good) .

[juuso puuso (heemeli)]

I have been affected by this bug since I upgraded to 10.04 64bit in May 2010.

The system crashes a couple of times a day. The crash seems to happen at random times, regardless if it is used or not.

Symptoms: sudden, complete freeze
- screen freezes (the mouse cursor does not move, the keyboard cursor does not blink..)
- caps lock, num lock etc. do not change keyboard led status
- the system does not respond to ping
- no traces in logs (that I can see)
- the system does not recover (tried to wait for 24h a couple of times), the only cure in hard reboot

[juuso puuso (heemeli)]

Addendum to #59:

Memory tests are all green.

Windows 7 on the same system has no problems whatsoever.

[Timo Aaltonen (tjaalton)]

This has turned into an fglrx bug. If you suffer from hangs with the default (open) driver on 11.04 or newer, file new bugs.