Bug #2044027 “[Toshiba Satellite C855D-11X] keyboard, mouse and ...” : Bugs : linux package : Ubuntu

samybarbond (s64737-75757) on 2023-11-20

description:

updated

samybarbond (s64737-75757) on 2023-11-20

description:

updated

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-11-21 (last edit on 2023-11-21):

#1

Please ignore "ACPI Error: ..." because it's really just a warning about a BIOS bug, which is very common and not really a problem to Ubuntu.

Please also describe in more detail what the remaining problem is, and run:

apport-collect 2044027

to automatically provide system information.

affects:	gnome-shell (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-21: AlsaInfo.txt

#2

AlsaInfo.txt Edit (32.5 KiB, text/plain)

apport information

tags:	added: apport-collected focal
description:	updated

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-21: CRDA.txt

#3

CRDA.txt Edit (649 bytes, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: CurrentDmesg.txt

#4

CurrentDmesg.txt Edit (119.6 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: IwConfig.txt

#5

IwConfig.txt Edit (616 bytes, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: Lspci.txt

#6

Lspci.txt Edit (28.3 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: Lspci-vt.txt

#7

Lspci-vt.txt Edit (1.9 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: Lsusb.txt

#8

Lsusb.txt Edit (742 bytes, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: Lsusb-t.txt

#9

Lsusb-t.txt Edit (950 bytes, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: Lsusb-v.txt

#10

Lsusb-v.txt Edit (58.2 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: ProcCpuinfo.txt

#11

ProcCpuinfo.txt Edit (2.4 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: ProcCpuinfoMinimal.txt

#12

ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: ProcInterrupts.txt

#13

ProcInterrupts.txt Edit (2.0 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: ProcModules.txt

#14

ProcModules.txt Edit (7.1 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: RfKill.txt

#15

RfKill.txt Edit (180 bytes, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: UdevDb.txt

#16

UdevDb.txt Edit (194.2 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: WifiSyslog.txt

#17

WifiSyslog.txt Edit (200.4 KiB, text/plain)

apport information

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samybarbond (s64737-75757) wrote on 2023-11-21: acpidump.txt

#18

acpidump.txt Edit (563.0 KiB, text/plain)

apport information

Daniel van Vugt (vanvugt) on 2023-11-22

summary:	- keyboard , mouse and black screen after rebooting on ubuntu os only + [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after + rebooting on ubuntu os only
Changed in linux (Ubuntu):
status:	Incomplete → New

samybarbond (s64737-75757) on 2023-11-22

description:

updated

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-22: Re: [Bug 2044027] Re: [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after rebooting on ubuntu os only

#19

Screenshot from 2023-11-22 17-28-41.png Edit (138.8 KiB, image/png; name="Screenshot from 2023-11-22 17-28-41.png")

Download full text (4.6 KiB)

[image: Screenshot from 2023-11-22 17-28-41.png]this is an error on
launchpad when i want to send the video from the Add attachment or patch
<https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+addcomment>
link to add the file
this is the video
VID_20231122_143704.mkv
<https://drive.google.com/file/d/1mUnveCYYPUrbm29Bb8xviktX9ANa4QNP/view?usp=drive_web>
video

On Wed, 22 Nov 2023 at 05:40, Daniel van Vugt <email address hidden>
wrote:

> ** Summary changed:
>
> - keyboard , mouse and black screen after rebooting on ubuntu os only
> + [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
> rebooting on ubuntu os only
>
> ** Changed in: linux (Ubuntu)
> Status: Incomplete => New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
> [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
> rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> For input devices : gnome-shell
> For rebooting process : init system
> the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
> ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
> ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
> __common_interrupt: 1.55 No irq handler for vector")
> At the start process : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems the problem occurs while on
> other oses the problem does not occur any more (rebooting keyboard and
> mouse "internal")
>
> note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27.27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: oem 843 F.... pulseaudio
> /dev/snd/pcmC1D0c: oem 843 F...m pulseaudio
> /dev/snd/pcmC1D0p: oem 843 F...m pulseaudio
> /dev/snd/controlC0: oem 843 F.... pulseaudio
> CasperMD5CheckResult: skip
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2023-11-20 (0 days ago)
> InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
> MachineType: TOSHIBA SATELLITE C855D-11X
> Package: linux (not installed)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 radeondrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
> ProcVer...

[image: Screenshot from 2023-11-22 17-28-41.png]this is an error on
launchpad when i want to send the video from the Add attachment or patch
<https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+addcomment>
link to add the file
this is the video
 VID_20231122_143704.mkv
<https://drive.google.com/file/d/1mUnveCYYPUrbm29Bb8xviktX9ANa4QNP/view?usp=drive_web>
video

On Wed, 22 Nov 2023 at 05:40, Daniel van Vugt <2044027@bugs.launchpad.net>
wrote:

> ** Summary changed:
>
> - keyboard , mouse and black screen after rebooting on ubuntu os only
> + [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
> rebooting on ubuntu os only
>
> ** Changed in: linux (Ubuntu)
>        Status: Incomplete => New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
>   [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
>   rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   For input devices : gnome-shell
>    For rebooting process : init system
>   the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
>   ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
>   ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
>   __common_interrupt: 1.55 No irq handler for vector")
>   At the start process  : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from  the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems  the problem occurs while on
> other oses the problem does not occur any more (rebooting  keyboard and
> mouse "internal")
>
>   note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
>   ---
>   ProblemType: Bug
>   ApportVersion: 2.20.11-0ubuntu27.27
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  oem         843 F.... pulseaudio
>    /dev/snd/pcmC1D0c:   oem         843 F...m pulseaudio
>    /dev/snd/pcmC1D0p:   oem         843 F...m pulseaudio
>    /dev/snd/controlC0:  oem         843 F.... pulseaudio
>   CasperMD5CheckResult: skip
>   DistroRelease: Ubuntu 20.04
>   InstallationDate: Installed on 2023-11-20 (0 days ago)
>   InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
>   MachineType: TOSHIBA SATELLITE C855D-11X
>   Package: linux (not installed)
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-5.13.0-30-generic N/A
>    linux-backports-modules-5.13.0-30-generic  N/A
>    linux-firmware                             1.187.39
>   Tags:  focal
>   Uname: Linux 5.13.0-30-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: N/A
>   _MarkForUpload: True
>   dmi.bios.date: 12/06/2012
>   dmi.bios.release: 6.30
>   dmi.bios.vendor: Insyde Corp.
>   dmi.bios.version: 6.30
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: Pumori
>   dmi.board.vendor: AMD
>   dmi.board.version: Base Board Version
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: OEM Chassis Manufacturer
>   dmi.chassis.version: OEM Chassis Version
>   dmi.ec.firmware.release: 1.60
>   dmi.modalias:
> dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:br6.30:efr1.60:svnTOSHIBA:pnSATELLITEC855D-11X:pvrPSKCYE-009002N5:rvnAMD:rnPumori:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:skuPSKCYE-009002N5:
>   dmi.product.family: Type1Family
>   dmi.product.name: SATELLITE C855D-11X
>   dmi.product.sku: PSKCYE-009002N5
>   dmi.product.version: PSKCYE-009002N5
>   dmi.sys.vendor: TOSHIBA
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-11-23:

#20

Since this is probably a kernel issue and you can't officially increase the kernel version any further on this older Ubuntu release, I suggest trying a newer Ubuntu release like 22.04.3:

https://ubuntu.com/download/desktop

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-23:

#22

Download full text (4.4 KiB)

this problem is the same even if i upgraded ubuntu to 22.04 or 23.10 or
23.04
keyboard and mouse (internal)
reboot process error

On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <email address hidden>
wrote:

> Since this is probably a kernel issue and you can't officially increase
> the kernel version any further on this older Ubuntu release, I suggest
> trying a newer Ubuntu release like 22.04.3:
>
> https://ubuntu.com/download/desktop
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
> [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
> rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> For input devices : gnome-shell
> For rebooting process : init system
> the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
> ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
> ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
> __common_interrupt: 1.55 No irq handler for vector")
> At the start process : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems the problem occurs while on
> other oses the problem does not occur any more (rebooting keyboard and
> mouse "internal")
>
> note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
> the following video can prove my problem on ubuntu
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27.27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: oem 843 F.... pulseaudio
> /dev/snd/pcmC1D0c: oem 843 F...m pulseaudio
> /dev/snd/pcmC1D0p: oem 843 F...m pulseaudio
> /dev/snd/controlC0: oem 843 F.... pulseaudio
> CasperMD5CheckResult: skip
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2023-11-20 (0 days ago)
> InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
> MachineType: TOSHIBA SATELLITE C855D-11X
> Package: linux (not installed)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 radeondrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersio...

this problem is the same even if i upgraded ubuntu to 22.04 or 23.10 or
23.04
keyboard and mouse (internal)
reboot process error

On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <2044027@bugs.launchpad.net>
wrote:

> Since this is probably a kernel issue and you can't officially increase
> the kernel version any further on this older Ubuntu release, I suggest
> trying a newer Ubuntu release like 22.04.3:
>
>   https://ubuntu.com/download/desktop
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
>   [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
>   rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   For input devices : gnome-shell
>    For rebooting process : init system
>   the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
>   ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
>   ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
>   __common_interrupt: 1.55 No irq handler for vector")
>   At the start process  : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from  the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems  the problem occurs while on
> other oses the problem does not occur any more (rebooting  keyboard and
> mouse "internal")
>
>   note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
>   the following video can prove my problem  on ubuntu
>   ---
>   ProblemType: Bug
>   ApportVersion: 2.20.11-0ubuntu27.27
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  oem         843 F.... pulseaudio
>    /dev/snd/pcmC1D0c:   oem         843 F...m pulseaudio
>    /dev/snd/pcmC1D0p:   oem         843 F...m pulseaudio
>    /dev/snd/controlC0:  oem         843 F.... pulseaudio
>   CasperMD5CheckResult: skip
>   DistroRelease: Ubuntu 20.04
>   InstallationDate: Installed on 2023-11-20 (0 days ago)
>   InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
>   MachineType: TOSHIBA SATELLITE C855D-11X
>   Package: linux (not installed)
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-5.13.0-30-generic N/A
>    linux-backports-modules-5.13.0-30-generic  N/A
>    linux-firmware                             1.187.39
>   Tags:  focal
>   Uname: Linux 5.13.0-30-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: N/A
>   _MarkForUpload: True
>   dmi.bios.date: 12/06/2012
>   dmi.bios.release: 6.30
>   dmi.bios.vendor: Insyde Corp.
>   dmi.bios.version: 6.30
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: Pumori
>   dmi.board.vendor: AMD
>   dmi.board.version: Base Board Version
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: OEM Chassis Manufacturer
>   dmi.chassis.version: OEM Chassis Version
>   dmi.ec.firmware.release: 1.60
>   dmi.modalias:
> dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:br6.30:efr1.60:svnTOSHIBA:pnSATELLITEC855D-11X:pvrPSKCYE-009002N5:rvnAMD:rnPumori:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:skuPSKCYE-009002N5:
>   dmi.product.family: Type1Family
>   dmi.product.name: SATELLITE C855D-11X
>   dmi.product.sku: PSKCYE-009002N5
>   dmi.product.version: PSKCYE-009002N5
>   dmi.sys.vendor: TOSHIBA
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+subscriptions
>
>

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-23:

#23

Download full text (4.7 KiB)

* black screen after rebooting

On Thu, 23 Nov 2023 at 18:27, Samy Barbond <email address hidden> wrote:

> this problem is the same even if i upgraded ubuntu to 22.04 or 23.10 or
> 23.04
> keyboard and mouse (internal)
> reboot process error
>
> On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <email address hidden>
> wrote:
>
>> Since this is probably a kernel issue and you can't officially increase
>> the kernel version any further on this older Ubuntu release, I suggest
>> trying a newer Ubuntu release like 22.04.3:
>>
>> https://ubuntu.com/download/desktop
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/2044027
>>
>> Title:
>> [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
>> rebooting on ubuntu os only
>>
>> Status in linux package in Ubuntu:
>> New
>>
>> Bug description:
>> For input devices : gnome-shell
>> For rebooting process : init system
>> the following is what appears on my screen when i login to gnome-shell
>> desktop environment (ubuntu-desktop) the below message appears twice times
>> ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
>> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
>> ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
>> beyond end of object (length 0xA) (20210331/exoparg2-393)
>> __common_interrupt: 1.55 No irq handler for vector")
>> At the start process : both keyboard and mouse internal doesnot work
>> with the issue above , at the end when performing a reboot process after
>> rebooting my device it appears on my screen a black screen resulting to
>> turning off from the btn on my laptop. always this incident happens with
>> me and only on ubuntu 16.04 and later systems the problem occurs while on
>> other oses the problem does not occur any more (rebooting keyboard and
>> mouse "internal")
>>
>> note : secondary storage ,optical disks external devices like keyboard
>> are working fine on ubuntu systems with all versions and all other os
>> including windows os
>> the following video can prove my problem on ubuntu
>> ---
>> ProblemType: Bug
>> ApportVersion: 2.20.11-0ubuntu27.27
>> Architecture: amd64
>> AudioDevicesInUse:
>> USER PID ACCESS COMMAND
>> /dev/snd/controlC1: oem 843 F.... pulseaudio
>> /dev/snd/pcmC1D0c: oem 843 F...m pulseaudio
>> /dev/snd/pcmC1D0p: oem 843 F...m pulseaudio
>> /dev/snd/controlC0: oem 843 F.... pulseaudio
>> CasperMD5CheckResult: skip
>> DistroRelease: Ubuntu 20.04
>> InstallationDate: Installed on 2023-11-20 (0 days ago)
>> InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
>> (20220223)
>> MachineType: TOSHIBA SATELLITE C855D-11X
>> Package: linux (not installed)
>> ProcEnviron:
>> TERM=xterm-256color
>> PATH=(custom, no user)
>> LANG=en_US.UTF-8
>> SHELL=/bin/bash
>> ProcFB: 0 radeondrmfb
>> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
>> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
>> ProcVersionSignature: Ubuntu 5.13.0-30.33~...

* black screen after rebooting

On Thu, 23 Nov 2023 at 18:27, Samy Barbond <samybarbond@gmail.com> wrote:

> this problem is the same even if i upgraded ubuntu to 22.04 or 23.10 or
> 23.04
> keyboard and mouse (internal)
> reboot process error
>
> On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <2044027@bugs.launchpad.net>
> wrote:
>
>> Since this is probably a kernel issue and you can't officially increase
>> the kernel version any further on this older Ubuntu release, I suggest
>> trying a newer Ubuntu release like 22.04.3:
>>
>>   https://ubuntu.com/download/desktop
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/2044027
>>
>> Title:
>>   [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
>>   rebooting on ubuntu os only
>>
>> Status in linux package in Ubuntu:
>>   New
>>
>> Bug description:
>>   For input devices : gnome-shell
>>    For rebooting process : init system
>>   the following is what appears on my screen when i login to gnome-shell
>> desktop environment (ubuntu-desktop) the below message appears twice times
>>   ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
>> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
>>   ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
>> beyond end of object (length 0xA) (20210331/exoparg2-393)
>>   __common_interrupt: 1.55 No irq handler for vector")
>>   At the start process  : both keyboard and mouse internal doesnot work
>> with the issue above , at the end when performing a reboot process after
>> rebooting my device it appears on my screen a black screen resulting to
>> turning off from  the btn on my laptop. always this incident happens with
>> me and only on ubuntu 16.04 and later systems  the problem occurs while on
>> other oses the problem does not occur any more (rebooting  keyboard and
>> mouse "internal")
>>
>>   note : secondary storage ,optical disks external devices like keyboard
>> are working fine on ubuntu systems with all versions and all other os
>> including windows os
>>   the following video can prove my problem  on ubuntu
>>   ---
>>   ProblemType: Bug
>>   ApportVersion: 2.20.11-0ubuntu27.27
>>   Architecture: amd64
>>   AudioDevicesInUse:
>>    USER        PID ACCESS COMMAND
>>    /dev/snd/controlC1:  oem         843 F.... pulseaudio
>>    /dev/snd/pcmC1D0c:   oem         843 F...m pulseaudio
>>    /dev/snd/pcmC1D0p:   oem         843 F...m pulseaudio
>>    /dev/snd/controlC0:  oem         843 F.... pulseaudio
>>   CasperMD5CheckResult: skip
>>   DistroRelease: Ubuntu 20.04
>>   InstallationDate: Installed on 2023-11-20 (0 days ago)
>>   InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
>> (20220223)
>>   MachineType: TOSHIBA SATELLITE C855D-11X
>>   Package: linux (not installed)
>>   ProcEnviron:
>>    TERM=xterm-256color
>>    PATH=(custom, no user)
>>    LANG=en_US.UTF-8
>>    SHELL=/bin/bash
>>   ProcFB: 0 radeondrmfb
>>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
>> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
>>   ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
>>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
>> PulseAudio daemon running, or not running as session daemon.
>>   RelatedPackageVersions:
>>    linux-restricted-modules-5.13.0-30-generic N/A
>>    linux-backports-modules-5.13.0-30-generic  N/A
>>    linux-firmware                             1.187.39
>>   Tags:  focal
>>   Uname: Linux 5.13.0-30-generic x86_64
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   UserGroups: N/A
>>   _MarkForUpload: True
>>   dmi.bios.date: 12/06/2012
>>   dmi.bios.release: 6.30
>>   dmi.bios.vendor: Insyde Corp.
>>   dmi.bios.version: 6.30
>>   dmi.board.asset.tag: Base Board Asset Tag
>>   dmi.board.name: Pumori
>>   dmi.board.vendor: AMD
>>   dmi.board.version: Base Board Version
>>   dmi.chassis.asset.tag: No Asset Tag
>>   dmi.chassis.type: 10
>>   dmi.chassis.vendor: OEM Chassis Manufacturer
>>   dmi.chassis.version: OEM Chassis Version
>>   dmi.ec.firmware.release: 1.60
>>   dmi.modalias:
>> dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:br6.30:efr1.60:svnTOSHIBA:pnSATELLITEC855D-11X:pvrPSKCYE-009002N5:rvnAMD:rnPumori:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:skuPSKCYE-009002N5:
>>   dmi.product.family: Type1Family
>>   dmi.product.name: SATELLITE C855D-11X
>>   dmi.product.sku: PSKCYE-009002N5
>>   dmi.product.version: PSKCYE-009002N5
>>   dmi.sys.vendor: TOSHIBA
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+subscriptions
>>
>>

Revision history for this message

samybarbond (s64737-75757) wrote on 2023-11-24:

#24

Download full text (4.6 KiB)

the same problem even if i upgraqded to ubuntu 22.04
Note that 1login can the keyboard internal and mouse internal can work and
restarts normally T 1 TIME
and the other time it is not ,
if i upgtraded to ubuntu 24.04 the same remains
fix this problem

On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <email address hidden>
wrote:

> Since this is probably a kernel issue and you can't officially increase
> the kernel version any further on this older Ubuntu release, I suggest
> trying a newer Ubuntu release like 22.04.3:
>
> https://ubuntu.com/download/desktop
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
> [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
> rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> For input devices : gnome-shell
> For rebooting process : init system
> the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
> ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
> ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
> __common_interrupt: 1.55 No irq handler for vector")
> At the start process : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems the problem occurs while on
> other oses the problem does not occur any more (rebooting keyboard and
> mouse "internal")
>
> note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
> the following video can prove my problem on ubuntu
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27.27
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: oem 843 F.... pulseaudio
> /dev/snd/pcmC1D0c: oem 843 F...m pulseaudio
> /dev/snd/pcmC1D0p: oem 843 F...m pulseaudio
> /dev/snd/controlC0: oem 843 F.... pulseaudio
> CasperMD5CheckResult: skip
> DistroRelease: Ubuntu 20.04
> InstallationDate: Installed on 2023-11-20 (0 days ago)
> InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
> MachineType: TOSHIBA SATELLITE C855D-11X
> Package: linux (not installed)
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 radeondrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
> PulseList: Error: command ['pacmd', '...

the same problem even if i upgraqded to ubuntu 22.04
Note that 1login can the keyboard internal and mouse internal can work and
restarts normally T 1 TIME
and the other time it is not ,
if i upgtraded to ubuntu 24.04 the same remains
fix this problem

On Thu, 23 Nov 2023 at 05:40, Daniel van Vugt <2044027@bugs.launchpad.net>
wrote:

> Since this is probably a kernel issue and you can't officially increase
> the kernel version any further on this older Ubuntu release, I suggest
> trying a newer Ubuntu release like 22.04.3:
>
>   https://ubuntu.com/download/desktop
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2044027
>
> Title:
>   [Toshiba Satellite C855D-11X] keyboard, mouse and black screen after
>   rebooting on ubuntu os only
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   For input devices : gnome-shell
>    For rebooting process : init system
>   the following is what appears on my screen when i login to gnome-shell
> desktop environment (ubuntu-desktop) the below message appears twice times
>   ("ACPI Error: Aborting method \_SB.PCI0.VGA.LCD._BCM due to previous
> error (AE_AML_PACKAGE_LIMIT) (20210331/psparse-529)
>   ACPI BIOS Error (bug): AE_AML_PACKAGE_LIMIT, Index (0x000000066) is
> beyond end of object (length 0xA) (20210331/exoparg2-393)
>   __common_interrupt: 1.55 No irq handler for vector")
>   At the start process  : both keyboard and mouse internal doesnot work
> with the issue above , at the end when performing a reboot process after
> rebooting my device it appears on my screen a black screen resulting to
> turning off from  the btn on my laptop. always this incident happens with
> me and only on ubuntu 16.04 and later systems  the problem occurs while on
> other oses the problem does not occur any more (rebooting  keyboard and
> mouse "internal")
>
>   note : secondary storage ,optical disks external devices like keyboard
> are working fine on ubuntu systems with all versions and all other os
> including windows os
>   the following video can prove my problem  on ubuntu
>   ---
>   ProblemType: Bug
>   ApportVersion: 2.20.11-0ubuntu27.27
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  oem         843 F.... pulseaudio
>    /dev/snd/pcmC1D0c:   oem         843 F...m pulseaudio
>    /dev/snd/pcmC1D0p:   oem         843 F...m pulseaudio
>    /dev/snd/controlC0:  oem         843 F.... pulseaudio
>   CasperMD5CheckResult: skip
>   DistroRelease: Ubuntu 20.04
>   InstallationDate: Installed on 2023-11-20 (0 days ago)
>   InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64
> (20220223)
>   MachineType: TOSHIBA SATELLITE C855D-11X
>   Package: linux (not installed)
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic
> root=UUID=ebe99476-bee4-4cb6-ba03-027e52714d6e ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-5.13.0-30-generic N/A
>    linux-backports-modules-5.13.0-30-generic  N/A
>    linux-firmware                             1.187.39
>   Tags:  focal
>   Uname: Linux 5.13.0-30-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: N/A
>   _MarkForUpload: True
>   dmi.bios.date: 12/06/2012
>   dmi.bios.release: 6.30
>   dmi.bios.vendor: Insyde Corp.
>   dmi.bios.version: 6.30
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: Pumori
>   dmi.board.vendor: AMD
>   dmi.board.version: Base Board Version
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: OEM Chassis Manufacturer
>   dmi.chassis.version: OEM Chassis Version
>   dmi.ec.firmware.release: 1.60
>   dmi.modalias:
> dmi:bvnInsydeCorp.:bvr6.30:bd12/06/2012:br6.30:efr1.60:svnTOSHIBA:pnSATELLITEC855D-11X:pvrPSKCYE-009002N5:rvnAMD:rnPumori:rvrBaseBoardVersion:cvnOEMChassisManufacturer:ct10:cvrOEMChassisVersion:skuPSKCYE-009002N5:
>   dmi.product.family: Type1Family
>   dmi.product.name: SATELLITE C855D-11X
>   dmi.product.sku: PSKCYE-009002N5
>   dmi.product.version: PSKCYE-009002N5
>   dmi.sys.vendor: TOSHIBA
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2044027/+subscriptions
>
>

tags:	added: jammy wayland-session
description:	updated

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Ubuntu
linux package

[Toshiba Satellite C855D-11X] keyboard, mouse and black screen after rebooting on ubuntu os only

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntulinux package

[Toshiba Satellite C855D-11X] keyboard, mouse and black screen after rebooting on ubuntu os only

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package