Hardinfo 'storage' output not showing devices

[Timothy Brockway]

I installed Hardinfo on my Dell Inspiron 3501 running Ubuntu 20.04. I installed hardinfo:

sudo apt-get install -y hardinfo

When I select 'Storage' in the GUI nothing populates. The pane/window is totally blank. I have run hardinfo in the command line and I am receiving the following error:

Warning: truncated a line (probably flags list) longer than 896 bytes while reading /proc/cpuinfo.

Upon further inspection the 'Flags' field in /proc/cpuinfo is populated with a large quantity of strings and characters. Therefore this error is to be expected in my opinion.

I just ran:

sudo apt-get install --reinstall hardinfo

This did not fix the issue with 'storage'. I have checked the other "sections" of the GUI and all other portions of the output seem to be functioning normally. I have also posted the link of the forum in which I first reported the issue to the askubuntu community, where I have detailed all the steps I have taken so far to attempt to fix the issue.

https://askubuntu.com/questions/1359220/hardinfo-doesnt-display-anything-in-the-storage-section?noredirect=1#comment2328347_1359220
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.18
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-focal-amd64-20200502-85
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2021-07-02 (50 days ago)
InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary 20200502-05:58
Package: hardinfo 0.5.1+git20180227-2
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.10.0-1044.46-oem 5.10.46
Tags: focal
Uname: Linux 5.10.0-1044-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Timothy Brockway (timro669)]

I also installed hardinfo on my wife's Dell Inspiron 3501 running Ubuntu 20.04. I ran:

sudo apt-get install -y hardinfo

when I checked 'Storage' the pane/window is completely blank as well.

[Ian Bruntlett (ian-bruntlett)]

Hi,

I tried this on my lenovo T420 laptop, running Ubuntu 20.04.3.

The flags entry in /proc/cpuinfo is 100 characters long.

I ran hardinfo (0.6-alpha) and checked the "Storage" pane and displayed
this (correct) info:-

-SCSI Disks-
ATA CT1000MX500SSD1
HL-DT-ST DVDRAM GT33N

HTH,

Ian

--
-- ACCU - Professionalism in programming - http://www.accu.org
-- My writing - https://sites.google.com/site/ianbruntlett/
-- Free Software page -
https://sites.google.com/site/ianbruntlett/home/free-software

[Timothy Brockway (timro669)]

I think I found the answer to my question. HardInfo is a small application that displays information about your hardware and operating system. Currently it knows about PCI, ISA PnP, USB, IDE, SCSI, Serial and parallel port devices. The Processor is Intel(R) Pentium(R) Gold 7505 @ 2.00GHz x 4 and the Storage device is an SSD, BC711 NVMe SK hynix(128GB). I suspect hardinfo doesn't recognize the SSD and it doesn't like the extended flags in /proc/cpuinfo Otherwise hardinfo seems to function normally. Please let me know if anyone has an SSD that is being recognized and I will keep digging. Thank you

[Timothy Brockway (timro669)]

Hello Ian,

I posted an update in the bug report which states the following:
HardInfo is a small application that displays information about your
hardware and operating system. Currently it knows about PCI, ISA PnP, USB,
IDE, SCSI, Serial and parallel port devices. The Processor is Intel(R)
Pentium(R) Gold 7505 @ 2.00GHz x 4 and the Storage device is an SSD, BC711
NVMe SK hynix(128GB). I suspect hardinfo doesn't recognize the SSD and it
doesn't like the extended flags in /proc/cpuinfo Otherwise hardinfo seems
to function normally. Please let me know if anyone has an SSD that is being
recognized and I will keep digging. Thank you

Let me know if this is inaccurate. Sincerely,
Tim

On Sat, Aug 21, 2021 at 4:10 PM Ian Bruntlett <email address hidden>
wrote:

> Hi,
>
> I tried this on my lenovo T420 laptop, running Ubuntu 20.04.3.
>
> The flags entry in /proc/cpuinfo is 100 characters long.
>
> I ran hardinfo (0.6-alpha) and checked the "Storage" pane and displayed
> this (correct) info:-
>
> -SCSI Disks-
> ATA CT1000MX500SSD1
> HL-DT-ST DVDRAM GT33N
>
> HTH,
>
>
> Ian
>
> --
> -- ACCU - Professionalism in programming - http://www.accu.org
> -- My writing - https://sites.google.com/site/ianbruntlett/
> -- Free Software page -
> https://sites.google.com/site/ianbruntlett/home/free-software
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1940749
>
> Title:
> Hardinfo 'storage' output not showing devices
>
> Status in hardinfo package in Ubuntu:
> New
>
> Bug description:
> I installed Hardinfo on my Dell Inspiron 3501 running Ubuntu 20.04. I
> installed hardinfo:
>
> sudo apt-get install -y hardinfo
>
> When I select 'Storage' in the GUI nothing populates. The pane/window
> is totally blank. I have run hardinfo in the command line and I am
> receiving the following error:
>
> Warning: truncated a line (probably flags list) longer than 896 bytes
> while reading /proc/cpuinfo.
>
> Upon further inspection the 'Flags' field in /proc/cpuinfo is
> populated with a large quantity of strings and characters. Therefore
> this error is to be expected in my opinion.
>
> I just ran:
>
> sudo apt-get install --reinstall hardinfo
>
> This did not fix the issue with 'storage'. I have checked the other
> "sections" of the GUI and all other portions of the output seem to be
> functioning normally. I have also posted the link of the forum in
> which I first reported the issue to the askubuntu community, where I
> have detailed all the steps I have taken so far to attempt to fix the
> issue.
>
> https://askubuntu.com/questions/1359220/hardinfo-doesnt-display-
> anything-in-the-storage-section?noredirect=1#comment2328347_1359220
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/hardinfo/+bug/1940749/+subscriptions
>
>

[Chris Guiver (guiverc)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1940749

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[Ian Bruntlett (ian-bruntlett)]

Hi Tim,

On Sat, 21 Aug 2021 at 23:35, Timothy Brockway <email address hidden>
wrote:

> I posted an update in the bug report which states the following:
> HardInfo is a small application that displays information about your
> hardware and operating system. Currently it knows about PCI, ISA PnP, USB,
> IDE, SCSI, Serial and parallel port devices. The Processor is Intel(R)
> Pentium(R) Gold 7505 @ 2.00GHz x 4 and the Storage device is an SSD, BC711
> NVMe SK hynix(128GB). I suspect hardinfo doesn't recognize the SSD and it
> doesn't like the extended flags in /proc/cpuinfo Otherwise hardinfo seems
> to function normally. Please let me know if anyone has an SSD that is being
> recognized and I will keep digging. Thank you
>

Well, my lenovo T420 laptop, from which hardinfo got the right storage
device info, has a 1TB SSD by Crucia that is working just fine.

Apart from the problems with hardinfo, is your computer working OK?

HTH,

Ian

--
-- ACCU - Professionalism in programming - http://www.accu.org
-- My writing - https://sites.google.com/site/ianbruntlett/
-- Free Software page -
https://sites.google.com/site/ianbruntlett/home/free-software

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[sudodus (nio-wiklund)]

I can confirm this bug, tested in a Lenovo V130 running Ubuntu 20.04.2 LTS

There is an internal nvme drive, but hardinfo cannot see it.

[Timothy Brockway (timro669)]

apport information

[Timothy Brockway (timro669)]

apport information

[Timothy Brockway (timro669)]

apport information

[Timothy Brockway (timro669)]

Hello Chris Guiver, I ran the apport command and sent the data, I hope it
helped.

Sincerely,
Tim Brockway

On Sun, Aug 22, 2021 at 12:20 AM Chris Guiver <email address hidden>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command only once, as it
> will automatically gather debugging information, in a terminal:
>
> apport-collect 1940749
>
> When reporting bugs in the future please use apport by using 'ubuntu-
> bug' and the name of the package affected. You can learn more about this
> functionality at https://wiki.ubuntu.com/ReportingBugs.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1940749
>
> Title:
> Hardinfo 'storage' output not showing devices
>
> Status in hardinfo package in Ubuntu:
> New
>
> Bug description:
> I installed Hardinfo on my Dell Inspiron 3501 running Ubuntu 20.04. I
> installed hardinfo:
>
> sudo apt-get install -y hardinfo
>
> When I select 'Storage' in the GUI nothing populates. The pane/window
> is totally blank. I have run hardinfo in the command line and I am
> receiving the following error:
>
> Warning: truncated a line (probably flags list) longer than 896 bytes
> while reading /proc/cpuinfo.
>
> Upon further inspection the 'Flags' field in /proc/cpuinfo is
> populated with a large quantity of strings and characters. Therefore
> this error is to be expected in my opinion.
>
> I just ran:
>
> sudo apt-get install --reinstall hardinfo
>
> This did not fix the issue with 'storage'. I have checked the other
> "sections" of the GUI and all other portions of the output seem to be
> functioning normally. I have also posted the link of the forum in
> which I first reported the issue to the askubuntu community, where I
> have detailed all the steps I have taken so far to attempt to fix the
> issue.
>
> https://askubuntu.com/questions/1359220/hardinfo-doesnt-display-
> anything-in-the-storage-section?noredirect=1#comment2328347_1359220
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/hardinfo/+bug/1940749/+subscriptions
>
>

[Doug Smythies (dsmythies)]

Since you discovered that it is nvme drives that are not found, doesn't that make this bug report a duplicate of bug #1841037? And read therein that an update release is coming.

[Timothy Brockway (timro669)]

Doug, I was informed by another user that he didn't see any other bug
reports related to storage not populating. So I went ahead and submitted a
report since it didn't work on both machines. As for that bug 1841037 - I
was unaware of that bug until now. Other users have also concurred with
what I found so I let it be. With all of that being said if this is indeed
a duplicate then that should be noted appropriately so users aren't chasing
around the same issue twice. I just checked the bug report 1841037 and the
difference between 1841037 and mine is nothing actually populated in the
Storage window for me which would be because I only have the nvme drive and
I also noticed that a warning was thrown by hardinfo regarding the
/cpu/procinfo "Flags" field being in excess of 896 characters. So I guess
it's up to you and your colleagues who are working out the bugs to decide
if this is indeed a duplicate. By all means identify it as such if you
feel it's appropriate.

Sincerely,
Tim Brockway

On Sun, Aug 22, 2021 at 5:00 PM Doug Smythies <email address hidden>
wrote:

> Since you discovered that it is nvme drives that are not found, doesn't
> that make this bug report a duplicate of bug #1841037? And read therein
> that an update release is coming.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1940749
>
> Title:
> Hardinfo 'storage' output not showing devices
>
> Status in hardinfo package in Ubuntu:
> Confirmed
>
> Bug description:
> I installed Hardinfo on my Dell Inspiron 3501 running Ubuntu 20.04. I
> installed hardinfo:
>
> sudo apt-get install -y hardinfo
>
> When I select 'Storage' in the GUI nothing populates. The pane/window
> is totally blank. I have run hardinfo in the command line and I am
> receiving the following error:
>
> Warning: truncated a line (probably flags list) longer than 896 bytes
> while reading /proc/cpuinfo.
>
> Upon further inspection the 'Flags' field in /proc/cpuinfo is
> populated with a large quantity of strings and characters. Therefore
> this error is to be expected in my opinion.
>
> I just ran:
>
> sudo apt-get install --reinstall hardinfo
>
> This did not fix the issue with 'storage'. I have checked the other
> "sections" of the GUI and all other portions of the output seem to be
> functioning normally. I have also posted the link of the forum in
> which I first reported the issue to the askubuntu community, where I
> have detailed all the steps I have taken so far to attempt to fix the
> issue.
>
>
> https://askubuntu.com/questions/1359220/hardinfo-doesnt-display-anything-in-the-storage-section?noredirect=1#comment2328347_1359220
> ---
> ProblemType: Bug
> ApportVersion: 2.20.11-0ubuntu27.18
> Architecture: amd64
> CasperMD5CheckResult: skip
> CurrentDesktop: ubuntu:GNOME
> DistributionChannelDescriptor:
> # This is the distribution channel descriptor for the OEM CDs
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-focal-amd64-20200502-85
> DistroRelease: Ubuntu 20.04
> InstallationDa...