Bug #1839253 “Excessive screen tearing and flickering on Asus Ze...” : Bugs : linux package : Ubuntu

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-07:

#1

CurrentDmesg.txt Edit (73.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.9 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.1 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.2 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (552 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.1 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (4.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (7.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (190.4 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (22.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (23.7 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (12.7 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (24.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-07:

#2

These lines suggest some graphics-related packages are missing:

(II) GLX: Initialized DRISWRAST GL provider for screen 0
version.libgl1-mesa-glx: libgl1-mesa-glx N/A

Please run:

dpkg -l > allpackages.txt

and then attach the file 'allpackages.txt'.

affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-07:

#3

Also, if you can then please take a video of the issue and attach it here.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-07:

#4

Note also the 'intel' driver for Xorg is deprecated. You should be using the default 'modesetting' driver for the best experience. If you can then please go back to using that, not 'intel'.

affects:

ubuntu → xserver-xorg-video-intel (Ubuntu)

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2019-08-07:

#5

libgl1-mesa-glx is a transitional pkg these days

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-07: Re: [Bug 1839253] Re: Excessive screen tearing and flickering

#6

Download full text (3.7 KiB)

Here are two videos:
https://photos.app.goo.gl/mtpHBRNHrY8XvZ3y6
https://photos.app.goo.gl/uV34bkz1ZZsd6msGA

On Wed, Aug 7, 2019 at 2:51 AM Daniel van Vugt <
<email address hidden>> wrote:

> Also, if you can then please take a video of the issue and attach it
> here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.product.name: ZenBook S UX391UA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri...

Here are two videos:
https://photos.app.goo.gl/mtpHBRNHrY8XvZ3y6
https://photos.app.goo.gl/uV34bkz1ZZsd6msGA

On Wed, Aug 7, 2019 at 2:51 AM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> Also, if you can then please take a video of the issue and attach it
> here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1839253/+subscriptions
>

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-07:

#7

allpackages.txt Edit (264.8 KiB, text/plain; charset="UTF-8"; name="allpackages.txt")

Download full text (4.0 KiB)

I'm assuming you want me to send the allpackages.txt to you, so here it is

On Wed, Aug 7, 2019 at 2:51 AM Daniel van Vugt <
<email address hidden>> wrote:

> These lines suggest some graphics-related packages are missing:
>
> (II) GLX: Initialized DRISWRAST GL provider for screen 0
> version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>
> Please run:
>
> dpkg -l > allpackages.txt
>
> and then attach the file 'allpackages.txt'.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCO...

I'm assuming you want me to send the allpackages.txt to you, so here it is

On Wed, Aug 7, 2019 at 2:51 AM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> These lines suggest some graphics-related packages are missing:
>
>   (II) GLX: Initialized DRISWRAST GL provider for screen 0
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>
> Please run:
>
>   dpkg -l > allpackages.txt
>
> and then attach the file 'allpackages.txt'.
>
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1839253/+subscriptions
>

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-07:

#8

Download full text (4.1 KiB)

It's not clear to me how to change the driver to 'modesetting'.

What I did was edit the file /etc/X11/xorg.conf.d/20-intel-graphics.conf
and changed the line:
Driver "intel"
to
Driver "modesetting"
and I didn't see any change.

On Wed, Aug 7, 2019 at 3:03 AM Daniel van Vugt <
<email address hidden>> wrote:

> Note also the 'intel' driver for Xorg is deprecated. You should be using
> the default 'modesetting' driver for the best experience. If you can
> then please go back to using that, not 'intel'.
>
> ** Package changed: ubuntu => xserver-xorg-video-intel (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering
>
> Status in xserver-xorg-video-intel package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBook...

It's not clear to me how to change the driver to 'modesetting'.

What I did was edit the file /etc/X11/xorg.conf.d/20-intel-graphics.conf
and changed the line:
Driver "intel"
to
Driver "modesetting"
and I didn't see any change.

On Wed, Aug 7, 2019 at 3:03 AM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> Note also the 'intel' driver for Xorg is deprecated. You should be using
> the default 'modesetting' driver for the best experience. If you can
> then please go back to using that, not 'intel'.
>
> ** Package changed: ubuntu => xserver-xorg-video-intel (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering
>
> Status in xserver-xorg-video-intel package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/1839253/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-08: Re: Excessive screen tearing and flickering

#9

Thanks. The videos seem to show this is a problem with aligning the entire display image. So it's not traditional "tearing", but I totally agree that "tearing" and "flickering" is the best description.

Please try logging in to "Ubuntu on Wayland" and tell us if that avoids the problem.

Please also try installing a newer kernel such as:

https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc3/

If the problem still continues then please open a Terminal window and run:

dmesg -w

Now do you see any new messages appearing in that window when the flickering happens?

affects:

xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-09: Re: [Bug 1839253] Re: Excessive screen tearing and flickering

#10

dmesg.png Edit (320.0 KiB, image/png; name="dmesg.png")

Download full text (4.5 KiB)

I've tried both switching to Ubuntu on wayland and I installed kernel
5.3-rc3 and there hasn't been any change.
I'm not sure what I'm supposed to be seeing in the terminal window when I
run dmesg -w but here is a screenshot of part of the output. Nothing gets
added to the output when the flickering happens if that is what you wanted
me to look at.

On Wed, Aug 7, 2019 at 8:10 PM Daniel van Vugt <
<email address hidden>> wrote:

> Thanks. The videos seem to show this is a problem with aligning the
> entire display image. So it's not traditional "tearing", but I totally
> agree that "tearing" and "flickering" is the best description.
>
> Please try logging in to "Ubuntu on Wayland" and tell us if that avoids
> the problem.
>
> Please also try installing a newer kernel such as:
>
> https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc3/
>
> If the problem still continues then please open a Terminal window and
> run:
>
> dmesg -w
>
> Now do you see any new messages appearing in that window when the
> flickering happens?
>
>
> ** Package changed: xserver-xorg-video-intel (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probabl...

I've tried both switching to Ubuntu on wayland and I installed kernel
5.3-rc3 and there hasn't been any change.
I'm not sure what I'm supposed to be seeing in the terminal window when I
run dmesg -w but here is a screenshot of part of the output. Nothing gets
added to the output when the flickering happens if that is what you wanted
me to look at.

On Wed, Aug 7, 2019 at 8:10 PM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> Thanks. The videos seem to show this is a problem with aligning the
> entire display image. So it's not traditional "tearing", but I totally
> agree that "tearing" and "flickering" is the best description.
>
> Please try logging in to "Ubuntu on Wayland" and tell us if that avoids
> the problem.
>
> Please also try installing a newer kernel such as:
>
>   https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3-rc3/
>
> If the problem still continues then please open a Terminal window and
> run:
>
>   dmesg -w
>
> Now do you see any new messages appearing in that window when the
> flickering happens?
>
>
> ** Package changed: xserver-xorg-video-intel (Ubuntu) => linux (Ubuntu)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-12: Re: Excessive screen tearing and flickering

#11

If nothing gets added to the output when the flickering happens then that answers my question, thanks.

This still feels like a kernel bug if not a hardware problem.

Do you notice any change if you wiggle the laptop screen? Try moving it forward and backward. We next need to check if it's related to a loose connection either in the screen or relating to the screen hinge.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-12:

#12

Also, did you verify that kernel 5.3 was running successfully?

uname -a

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-14: Re: [Bug 1839253] Re: Excessive screen tearing and flickering

#13

Download full text (3.8 KiB)

I did verify that kernel 5.3 was running. Also I'm confident that it isn't
a hardware issue. When I wiggle the top cover there is no change, also I
run windows on the same laptop and I don't have these issues.

On Sun, Aug 11, 2019, 7:35 PM Daniel van Vugt <email address hidden>
wrote:

> Also, did you verify that kernel 5.3 was running successfully?
>
> uname -a
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.product.name: ZenBook S UX391UA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK ...

I did verify that kernel 5.3 was running. Also I'm confident that it isn't
a hardware issue. When I wiggle the top cover there is no change, also I
run windows on the same laptop and I don't have these issues.

On Sun, Aug 11, 2019, 7:35 PM Daniel van Vugt <daniel.van.vugt@canonical.com>
wrote:

> Also, did you verify that kernel 5.3 was running successfully?
>
>   uname -a
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Daniel van Vugt (vanvugt) on 2019-08-14

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed
summary:	- Excessive screen tearing and flickering + Excessive screen tearing and flickering on Asus ZenBook S UX391UA

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2019-08-14:

#14

dmesg:

[ 20.435601] [drm:intel_cpu_fifo_underrun_irq_handler [i915]] *ERROR* CPU pipe A FIFO underrun

Revision history for this message

Timo Aaltonen (tjaalton) wrote on 2019-08-14:

#15

does booting with intel_idle.max_cstate=4 help?

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-15:

#16

If the error in comment #14 happened repeatedly I would say this is a duplicate of bug 1550779.

But it doesn't happen repeatedly (see comments #9-#10).

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-22: Re: [Bug 1839253] Re: Excessive screen tearing and flickering on Asus ZenBook S UX391UA

#17

Download full text (3.7 KiB)

I'm not sure how to boot with this setting, could I get more information?

On Wed, Aug 14, 2019 at 2:50 PM Timo Aaltonen <email address hidden> wrote:

> does booting with intel_idle.max_cstate=4 help?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.product.name: ZenBook S UX391UA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1....

I'm not sure how to boot with this setting, could I get more information?

On Wed, Aug 14, 2019 at 2:50 PM Timo Aaltonen <tjaalton@ubuntu.com> wrote:

> does booting with intel_idle.max_cstate=4 help?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Confirmed
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-22: Re: [Bug 1839253] Re: Excessive screen tearing and flickering

#18

Download full text (4.1 KiB)

I have found something that changes the state of the flickering. I tried to
plug in a thunderbolt to hdmi display and while the machine didn't output
to the display, the flickering stopped. I found that if I plugged in the
display while flickering was occurring the flickering would stop and once I
unplugged the device the flickering would begin again.

On Tue, Aug 13, 2019 at 8:30 PM Daniel van Vugt <
<email address hidden>> wrote:

> ** Changed in: linux (Ubuntu)
> Status: Incomplete => Confirmed
>
> ** Summary changed:
>
> - Excessive screen tearing and flickering
> + Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnA...

I have found something that changes the state of the flickering. I tried to
plug in a thunderbolt to hdmi display and while the machine didn't output
to the display, the flickering stopped. I found that if I plugged in the
display while flickering was occurring the flickering would stop and once I
unplugged the device the flickering would begin again.

On Tue, Aug 13, 2019 at 8:30 PM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> ** Changed in: linux (Ubuntu)
>        Status: Incomplete => Confirmed
>
> ** Summary changed:
>
> - Excessive screen tearing and flickering
> + Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Confirmed
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2019-08-23:

#19

To test: intel_idle.max_cstate=4

1. Edit /etc/default/grub and add it to the line GRUB_CMDLINE_LINUX_DEFAULT=...

2. sudo update-grub

3. Reboot.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-24: Re: [Bug 1839253] Re: Excessive screen tearing and flickering on Asus ZenBook S UX391UA

#20

Download full text (4.0 KiB)

booting with the parameter intel_idle.max_cstate=4 seems to have solved the
issue, thank you. Is this a permanent fix or will I eventually need to
alter this with a future kernel update? Also I'm curious as to what
intel_idle.max_cstate=4 actually does.

On Thu, Aug 22, 2019 at 8:00 PM Daniel van Vugt <
<email address hidden>> wrote:

> To test: intel_idle.max_cstate=4
>
> 1. Edit /etc/default/grub and add it to the line
> GRUB_CMDLINE_LINUX_DEFAULT=...
>
> 2. sudo update-grub
>
> 3. Reboot.
>
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:p...

booting with the parameter intel_idle.max_cstate=4 seems to have solved the
issue, thank you. Is this a permanent fix or will I eventually need to
alter this with a future kernel update? Also I'm curious as to what
intel_idle.max_cstate=4 actually does.

On Thu, Aug 22, 2019 at 8:00 PM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> To test:  intel_idle.max_cstate=4
>
> 1. Edit /etc/default/grub and add it to the line
> GRUB_CMDLINE_LINUX_DEFAULT=...
>
> 2. sudo update-grub
>
> 3. Reboot.
>
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-08-24:

#21

Does "i915.enable_psr=0" instead of "intel_idle.max_cstate=4" help?

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-08-25:

#22

Download full text (3.7 KiB)

No, i915.enable_psr=0 doesn't solve the problem

On Sat, Aug 24, 2019 at 1:40 PM Kai-Heng Feng <email address hidden>
wrote:

> Does "i915.enable_psr=0" instead of "intel_idle.max_cstate=4" help?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.product.name: ZenBook S UX391UA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.97-1ubuntu1
> version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubunt...

No, i915.enable_psr=0 doesn't solve the problem

On Sat, Aug 24, 2019 at 1:40 PM Kai-Heng Feng <kai.heng.feng@canonical.com>
wrote:

> Does "i915.enable_psr=0" instead of "intel_idle.max_cstate=4" help?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Revision history for this message

Kai-Heng Feng (kaihengfeng) wrote on 2019-08-25:

#23

Can you please test latest drm-intel kernel here:
https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/current/

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-09-04:

#24

Download full text (3.8 KiB)

I have tested this kernel without having the parameter
intel_idle.max_cstate=4 at boot and I am not having any problems

On Sun, Aug 25, 2019 at 1:15 AM Kai-Heng Feng <email address hidden>
wrote:

> Can you please test latest drm-intel kernel here:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/current/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.product.name: ZenBook S UX391UA
> dmi.product.version: 1.0
> dmi.sys.vendor: ASUSTeK COMPUTER INC.
> ...

I have tested this kernel without having the parameter
intel_idle.max_cstate=4 at boot and I am not having any problems

On Sun, Aug 25, 2019 at 1:15 AM Kai-Heng Feng <kai.heng.feng@canonical.com>
wrote:

> Can you please test latest drm-intel kernel here:
> https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-intel-nightly/current/
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

Daniel van Vugt (vanvugt) on 2019-09-04

Changed in linux (Ubuntu):
status:	Incomplete → New

Revision history for this message

Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote on 2019-09-04: Status changed to Confirmed

#25

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Ethan Walker (ethanmwalker) wrote on 2019-09-11: Re: [Bug 1839253] Re: Excessive screen tearing and flickering on Asus ZenBook S UX391UA

#26

Download full text (3.9 KiB)

I'm uncertain if this channel is still open, but It seems that the problem
has returned. I'm not quite sure why, I think it might be that I didn't
properly update to boot parameters when I was testing kernel 5.3.0 - 994
but either way, it seems that the new kernel isn't a solution.

On Tue, Sep 3, 2019 at 10:02 PM Daniel van Vugt <
<email address hidden>> wrote:

> ** Changed in: linux (Ubuntu)
> Status: Incomplete => New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
> Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> I am experiencing a large amount of screen tearing flickering and
> artifacting. I've tried the common fix that is suggested on
> askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
> graphics.conf and this has not changed anything.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 19.04
> Package: xorg 1:7.7+19ubuntu12
> ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
> Uname: Linux 5.0.0-23-generic x86_64
> ApportVersion: 2.20.10-0ubuntu27.1
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Wed Aug 7 02:06:01 2019
> DistUpgraded: Fresh install
> DistroCodename: disco
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
> InstallationDate: Installed on 2019-08-06 (1 days ago)
> InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 004: ID 27c6:5201
> Bus 001 Device 003: ID 8087:0a2b Intel Corp.
> Bus 001 Device 002: ID 13d3:56b9 IMC Networks
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 05/18/2018
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: UX391UA.204
> dmi.board.asset.tag: ATN12345678901234567
> dmi.board.name: UX391UA
> dmi.board.vendor: ASUSTeK COMPUTER INC.
> dmi.board.version: 1.0
> dmi.chassis.asset.tag: No Asset Tag
> dmi.chassis.type: 10
> dmi.chassis.vendor: ASUSTeK COMPUTER INC.
> dmi.chassis.version: 1.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
> dmi.product.family: ZenBook S
> dmi.p...

I'm uncertain if this channel is still open, but It seems that the problem
has returned. I'm not quite sure why, I think it might be that I didn't
properly update to boot parameters when I was testing kernel 5.3.0 - 994
but either way, it seems that the new kernel isn't a solution.

On Tue, Sep 3, 2019 at 10:02 PM Daniel van Vugt <
daniel.van.vugt@canonical.com> wrote:

> ** Changed in: linux (Ubuntu)
>        Status: Incomplete => New
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1839253
>
> Title:
>   Excessive screen tearing and flickering on Asus ZenBook S UX391UA
>
> Status in linux package in Ubuntu:
>   Confirmed
>
> Bug description:
>   I am experiencing a large amount of screen tearing flickering and
>   artifacting. I've tried the common fix that is suggested on
>   askubuntu.com which is editing the file /etc/X11/xorg.conf.d/20-intel-
>   graphics.conf and this has not changed anything.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 19.04
>   Package: xorg 1:7.7+19ubuntu12
>   ProcVersionSignature: Ubuntu 5.0.0-23.24-generic 5.0.15
>   Uname: Linux 5.0.0-23-generic x86_64
>   ApportVersion: 2.20.10-0ubuntu27.1
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Wed Aug  7 02:06:01 2019
>   DistUpgraded: Fresh install
>   DistroCodename: disco
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: ASUSTeK Computer Inc. UHD Graphics 620 [1043:10a1]
>   InstallationDate: Installed on 2019-08-06 (1 days ago)
>   InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 004: ID 27c6:5201
>    Bus 001 Device 003: ID 8087:0a2b Intel Corp.
>    Bus 001 Device 002: ID 13d3:56b9 IMC Networks
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. ZenBook S UX391UA
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-23-generic
> root=UUID=6c2ff7ef-a93b-47fe-ae85-a60f10a4201f ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 05/18/2018
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: UX391UA.204
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: UX391UA
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.family: ZenBook S
>   dmi.product.name: ZenBook S UX391UA
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.97-1ubuntu1
>   version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.2-1ubuntu1.1
>   version.libgl1-mesa-glx: libgl1-mesa-glx N/A
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.4-1ubuntu3
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.0.1-0ubuntu1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20180925-2
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1839253/+subscriptions
>

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Excessive screen tearing and flickering on Asus ZenBook S UX391UA

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Excessive screen tearing and flickering on Asus ZenBook S UX391UA

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