Bug #1548961 “BUG: unable to handle kernel paging request at fff...” : Bugs : linux package : Ubuntu

Revision history for this message

don lesniakowski (donles) wrote on 2016-02-23:

#1

AlsaInfo.txt Edit (47.4 KiB, text/plain; charset="utf-8")
BootDmesg.txt Edit (78.6 KiB, text/plain; charset="utf-8")
CRDA.txt Edit (322 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (44.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (37.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (509 bytes, text/plain; charset="utf-8")
OopsText.txt Edit (2.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (142.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (331.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (2.6 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2016-02-23

tags:

removed: need-duplicate-check

Revision history for this message

Brad Figg (brad-figg) wrote on 2016-02-23: Status changed to Confirmed

#2

This change was made by a bot.

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

don lesniakowski (donles) wrote on 2016-02-23: Re: [Bug 1548961] Status changed to Confirmed

#3

Download full text (3.5 KiB)

Brad,

Re: Change made by a bot. Would you take a minute to explain what that
means?
Thanks,
Don Lesniakowski

Don Lesniakowski
412-417-4394

On Tue, Feb 23, 2016 at 3:00 PM, Brad Figg <email address hidden> wrote:

> This change was made by a bot.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1548961
>
> Title:
> BUG: unable to handle kernel paging request at ffffc90005459200
>
> Status in linux package in Ubuntu:
> Confirmed
>
> Bug description:
> I've been led to believe this bug is related to my pc's bios. Perhaps a
> conflict with GRUB? I don't know enough to say. If you come across this
> bug report and understand what the problem might be, PLEASE send me a note
> to briefly explain and suggest what the logical remedy is. I have had this
> problem ongoing for over a year, it only is a problem some times, I suspect
> whenever the update process tries to update the bootloader?
> Thank you.
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-76-generic 3.13.0-76.120
> ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
> Uname: Linux 3.13.0-76-generic x86_64
> Annotation: Your system might become unstable now and might need to be
> restarted.
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: don 2100 F.... pulseaudio
> /dev/snd/controlC0: don 2100 F.... pulseaudio
> Date: Sat Feb 20 16:03:05 2016
> DuplicateSignature: BUG: unable to handle kernel paging request at
> location RIP: 0010:location location memcpy+0xd/0x110
> Failure: oops
> HibernationDevice: RESUME=UUID=ffd2b5a3-0e8e-4f9b-9288-cff133a90145
> InstallationDate: Installed on 2011-12-18 (1527 days ago)
> InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64
> (20111012)
> IwConfig:
> eth0 no wireless extensions.
>
> lo no wireless extensions.
> MachineType: System manufacturer System Product Name
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-76-generic
> root=UUID=9f13b409-27bd-4e42-99c0-59fccdb87241 ro quiet splash vt.handoff=7
> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
> RfKill:
>
> SourcePackage: linux
> Title: BUG: unable to handle kernel paging request at ffffc90005459200
> UpgradeStatus: Upgraded to trusty on 2014-08-18 (554 days ago)
> dmi.bios.date: 07/15/2011
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: 0401
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: P8Z68-V LX
> dmi.board.vendor: ASUSTeK Computer INC.
> dmi.board.version: Rev X.0x
> dmi.chassis.asset.tag: Asset-1234567890
> dmi.chassis.type: 3
> dmi.chassis.vendor: Chassis Manufacture
> dmi.chassis.version: Chassis Version
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc...

Brad,

Re:  Change made by a bot.  Would you take a minute to explain what that
means?
Thanks,
Don Lesniakowski

Don Lesniakowski
412-417-4394

On Tue, Feb 23, 2016 at 3:00 PM, Brad Figg <brad.figg@canonical.com> wrote:

> This change was made by a bot.
>
> ** Changed in: linux (Ubuntu)
>        Status: New => Confirmed
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1548961
>
> Title:
>   BUG: unable to handle kernel paging request at ffffc90005459200
>
> Status in linux package in Ubuntu:
>   Confirmed
>
> Bug description:
>   I've been led to believe this bug is related to my pc's bios.  Perhaps a
> conflict with GRUB?  I don't know enough to say.  If you come across this
> bug report and understand what the problem might be, PLEASE send me a note
> to briefly explain and suggest what the logical remedy is.  I have had this
> problem ongoing for over a year, it only is a problem some times, I suspect
> whenever the update process tries to update the bootloader?
>   Thank you.
>
>   ProblemType: KernelOops
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-76-generic 3.13.0-76.120
>   ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
>   Uname: Linux 3.13.0-76-generic x86_64
>   Annotation: Your system might become unstable now and might need to be
> restarted.
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  don        2100 F.... pulseaudio
>    /dev/snd/controlC0:  don        2100 F.... pulseaudio
>   Date: Sat Feb 20 16:03:05 2016
>   DuplicateSignature: BUG: unable to handle kernel paging request at
> location RIP: 0010:location  location memcpy+0xd/0x110
>   Failure: oops
>   HibernationDevice: RESUME=UUID=ffd2b5a3-0e8e-4f9b-9288-cff133a90145
>   InstallationDate: Installed on 2011-12-18 (1527 days ago)
>   InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64
> (20111012)
>   IwConfig:
>    eth0      no wireless extensions.
>
>    lo        no wireless extensions.
>   MachineType: System manufacturer System Product Name
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-76-generic
> root=UUID=9f13b409-27bd-4e42-99c0-59fccdb87241 ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
>   RfKill:
>
>   SourcePackage: linux
>   Title: BUG: unable to handle kernel paging request at ffffc90005459200
>   UpgradeStatus: Upgraded to trusty on 2014-08-18 (554 days ago)
>   dmi.bios.date: 07/15/2011
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 0401
>   dmi.board.asset.tag: To be filled by O.E.M.
>   dmi.board.name: P8Z68-V LX
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Chassis Manufacture
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr0401:bd07/15/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VLX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1548961/+subscriptions
>

penalvch (penalvch) on 2016-03-06

tags:

added: bios-outdated-4105

Revision history for this message

penalvch (penalvch) wrote on 2016-03-06:

#4

don lesniakowski, thank you for reporting this and helping make Ubuntu better.

As per https://www.asus.com/Motherboards/P8Z68V_LX/HelpDesk_Download/ an update to your computer's buggy, insecure, and outdated BIOS is available (4105). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Also, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible:
1) Please provide the output of the following terminal command (not perform an apport-collect):
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
2) Please make a comment specifically advising on if there was an improvement or not.
3) Please mark this report Status Confirmed.

If it's not reproducible, please mark this as Invalid.

Thank you for your understanding.

Changed in linux (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

don lesniakowski (donles) wrote on 2016-03-06: Re: [Bug 1548961] Re: BUG: unable to handle kernel paging request at ffffc90005459200

#5

Download full text (4.7 KiB)

Christopher,

Thank you for providing insight into my problem. It will be a week or
so until I can attempt an upgrade but I will try and report back.

Don Lesniakowski
On Mar 6, 2016 3:40 PM, "Christopher M. Penalver" <
<email address hidden>> wrote:

> don lesniakowski, thank you for reporting this and helping make Ubuntu
> better.
>
> As per https://www.asus.com/Motherboards/P8Z68V_LX/HelpDesk_Download/ an
> update to your computer's buggy, insecure, and outdated BIOS is
> available (4105). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful.
>
> Also, you don't have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible:
> 1) Please provide the output of the following terminal command (not
> perform an apport-collect):
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
> 2) Please make a comment specifically advising on if there was an
> improvement or not.
> 3) Please mark this report Status Confirmed.
>
> If it's not reproducible, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1548961
>
> Title:
> BUG: unable to handle kernel paging request at ffffc90005459200
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> I've been led to believe this bug is related to my pc's bios. Perhaps a
> conflict with GRUB? I don't know enough to say. If you come across this
> bug report and understand what the problem might be, PLEASE send me a note
> to briefly explain and suggest what the logical remedy is. I have had this
> problem ongoing for over a year, it only is a problem some times, I suspect
> whenever the update process tries to update the bootloader?
> Thank you.
>
> ProblemType: KernelOops
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.13.0-76-generic 3.13.0-76.120
> ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
> Uname: Linux 3.13.0-76-generic x86_64
> Annotation: Your system might become unstable now and might need to be
> restarted.
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: don 2100 F.... pulseaudio
> /dev/snd/controlC0: don 2100 F.... pulseaudio
> Date: Sat Feb 20 16:03:05 2016
> DuplicateSignature: BUG: unable to handle kernel paging request at
> location RIP: 0010:location location memcpy+0xd/0x110
> Failure: oops
> HibernationDevice: RESUME=UUID=ffd2b5a3-0e8e-4f9b-9288-cff133a90145
> InstallationDate: Installed on 2011-12-18 (1527 days ago)
> InstallationMedia: Ubuntu 11.10 "...

Christopher,

Thank you for providing insight into my problem.  It will be a week or
so until I can attempt an upgrade but I will try and report back.

Don Lesniakowski
On Mar 6, 2016 3:40 PM, "Christopher M. Penalver" <
christopher.m.penalver@gmail.com> wrote:

> don lesniakowski, thank you for reporting this and helping make Ubuntu
> better.
>
> As per https://www.asus.com/Motherboards/P8Z68V_LX/HelpDesk_Download/ an
> update to your computer's buggy, insecure, and outdated BIOS is
> available (4105). If you update to this following
> https://help.ubuntu.com/community/BIOSUpdate does it change anything?
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful.
>
> Also, you don't have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible:
> 1) Please provide the output of the following terminal command (not
> perform an apport-collect):
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
> 2) Please make a comment specifically advising on if there was an
> improvement or not.
> 3) Please mark this report Status Confirmed.
>
> If it's not reproducible, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1548961
>
> Title:
>   BUG: unable to handle kernel paging request at ffffc90005459200
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I've been led to believe this bug is related to my pc's bios.  Perhaps a
> conflict with GRUB?  I don't know enough to say.  If you come across this
> bug report and understand what the problem might be, PLEASE send me a note
> to briefly explain and suggest what the logical remedy is.  I have had this
> problem ongoing for over a year, it only is a problem some times, I suspect
> whenever the update process tries to update the bootloader?
>   Thank you.
>
>   ProblemType: KernelOops
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-76-generic 3.13.0-76.120
>   ProcVersionSignature: Ubuntu 3.13.0-76.120-generic 3.13.11-ckt30
>   Uname: Linux 3.13.0-76-generic x86_64
>   Annotation: Your system might become unstable now and might need to be
> restarted.
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  don        2100 F.... pulseaudio
>    /dev/snd/controlC0:  don        2100 F.... pulseaudio
>   Date: Sat Feb 20 16:03:05 2016
>   DuplicateSignature: BUG: unable to handle kernel paging request at
> location RIP: 0010:location  location memcpy+0xd/0x110
>   Failure: oops
>   HibernationDevice: RESUME=UUID=ffd2b5a3-0e8e-4f9b-9288-cff133a90145
>   InstallationDate: Installed on 2011-12-18 (1527 days ago)
>   InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64
> (20111012)
>   IwConfig:
>    eth0      no wireless extensions.
>
>    lo        no wireless extensions.
>   MachineType: System manufacturer System Product Name
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-76-generic
> root=UUID=9f13b409-27bd-4e42-99c0-59fccdb87241 ro quiet splash vt.handoff=7
>   PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
> PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions: kerneloops-daemon 0.12+git20090217-3ubuntu8
>   RfKill:
>
>   SourcePackage: linux
>   Title: BUG: unable to handle kernel paging request at ffffc90005459200
>   UpgradeStatus: Upgraded to trusty on 2014-08-18 (554 days ago)
>   dmi.bios.date: 07/15/2011
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 0401
>   dmi.board.asset.tag: To be filled by O.E.M.
>   dmi.board.name: P8Z68-V LX
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Chassis Manufacture
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr0401:bd07/15/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8Z68-VLX:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1548961/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-05-06:

#6

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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BUG: unable to handle kernel paging request at ffffc90005459200

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BUG: unable to handle kernel paging request at ffffc90005459200

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Ubuntu
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