Bug #1530745 “the touchpad is not detected in Ubuntu 14.04.3 . T...” : Bugs : linux package : Ubuntu

Revision history for this message

Guido Granda Muñoz (guidogranda) wrote on 2016-01-04:

#1

Dependencies.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (316 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2016-01-10:

#2

Guido Granda Muñoz, thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1530745

affects:	linux-lts-vivid (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: AlsaInfo.txt

#3

AlsaInfo.txt Edit (24.6 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: BootDmesg.txt

#4

BootDmesg.txt Edit (60.8 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: CRDA.txt

#5

CRDA.txt Edit (257 bytes, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: CurrentDmesg.txt

#6

CurrentDmesg.txt Edit (148.9 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: IwConfig.txt

#7

IwConfig.txt Edit (548 bytes, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: Lspci.txt

#8

Lspci.txt Edit (32.5 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: ProcCpuinfo.txt

#9

ProcCpuinfo.txt Edit (8.8 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: ProcEnviron.txt

#10

ProcEnviron.txt Edit (294 bytes, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: ProcInterrupts.txt

#11

ProcInterrupts.txt Edit (3.8 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: ProcModules.txt

#12

ProcModules.txt Edit (4.7 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: RfKill.txt

#13

RfKill.txt Edit (186 bytes, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: UdevDb.txt

#14

UdevDb.txt Edit (166.9 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: UdevLog.txt

#15

UdevLog.txt Edit (408.1 KiB, text/plain)

apport information

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Guido Granda Muñoz (guidogranda) wrote on 2016-01-10: WifiSyslog.txt

#16

WifiSyslog.txt Edit (711.2 KiB, text/plain)

apport information

penalvch (penalvch) on 2016-01-12

tags:

added: bios-outdated-216

Revision history for this message

Brent Fallin (brentf777) wrote on 2016-01-22:

#18

I experience this issue as well running Linux Mint 17.3 (based on Ubuntu 14). I updated to the latest BIOS (216) before I ever installed Linux on the machine. It has no effect. The old BIOS was not "buggy" by the way. It was a very minor update. The touchpad is not recognized at all. The hardware on this machine is just "too new." The touchpad cannot even be made to work in Windows 7. I think it's only functional in Windows 10 (and maybe 8). I know of no version of Linux where the touchpad on the machine works at the current time.

Output of
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

# SMBIOS implementations newer than version 2.8 are not
# fully supported by this version of dmidecode.
GL552VW.216
# SMBIOS implementations newer than version 2.8 are not
# fully supported by this version of dmidecode.
11/20/2015

dmidecode is 2.12-2 (reported as the latest version)

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2016-01-26:

#19

Guido Granda Muñoz, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Guido Granda Muñoz (guidogranda) wrote on 2016-01-27: Re: [Bug 1530745] Re: the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS ROG GL552

#20

Download full text (5.7 KiB)

Hello,

I will only be available for testing the new kernel after febraury the 12.

Bye

2016-01-26 10:10 GMT-05:00 Christopher M. Penalver <
<email address hidden>>:

> Guido Granda Muñoz, in order to allow additional upstream developers to
> examine the issue, at your earliest convenience, could you please test the
> latest upstream kernel available from
> http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in
> mind the following:
> 1) The one to test is at the very top line at the top of the page (not the
> daily folder).
> 2) The release names are irrelevant.
> 3) The folder time stamps aren't indicative of when the kernel actually
> was released upstream.
> 4) Install instructions are available at
> https://wiki.ubuntu.com/Kernel/MainlineBuilds .
>
> If testing on your main install would be inconvenient, one may:
> 1) Install Ubuntu to a different partition and then test this there.
> 2) Backup, or clone the primary install.
>
> If the latest kernel did not allow you to test to the issue (ex. you
> couldn't boot into the OS) please make a comment in your report about this,
> and continue to test the next most recent kernel version until you can test
> to the issue. Once you've tested the upstream kernel, please comment on
> which kernel version specifically you tested. If this issue is fixed in the
> mainline kernel, please add the following tags by clicking on the yellow
> circle with a black pencil icon, next to the word Tags, located at the
> bottom of the report description:
> kernel-fixed-upstream
> kernel-fixed-upstream-X.Y-rcZ
>
> Where X, and Y are the first two numbers of the kernel version, and Z is
> the release candidate number if it exists.
>
> If the mainline kernel does not fix the issue, please add the following
> tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-X.Y-rcZ
>
> Please note, an error to install the kernel does not fit the criteria of
> kernel-bug-exists-upstream.
>
> Once testing of the latest upstream kernel is complete, please mark this
> report's Status as Confirmed. Please let us know your results.
>
> Thank you for your understanding.
>
> ** This bug is no longer a duplicate of bug 1520519
> ASUS ROG GL552 TouchPad not detected
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530745
>
> Title:
> the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS
> ROG GL552
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> The touchpad is not detected.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1
> ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
> Uname: Linux 3.19.0-42-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Sun Jan 3 21:27:06 2016
> InstallationDate: Installed on 2016-01-03 (0 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> SourcePackage: linux-lts-vivid
...

Hello,

I will only be available for testing the new kernel after febraury the 12.

Bye

2016-01-26 10:10 GMT-05:00 Christopher M. Penalver <
christopher.m.penalver@gmail.com>:

> Guido Granda Muñoz, in order to allow additional upstream developers to
> examine the issue, at your earliest convenience, could you please test the
> latest upstream kernel available from
> http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in
> mind the following:
> 1) The one to test is at the very top line at the top of the page (not the
> daily folder).
> 2) The release names are irrelevant.
> 3) The folder time stamps aren't indicative of when the kernel actually
> was released upstream.
> 4) Install instructions are available at
> https://wiki.ubuntu.com/Kernel/MainlineBuilds .
>
> If testing on your main install would be inconvenient, one may:
> 1) Install Ubuntu to a different partition and then test this there.
> 2) Backup, or clone the primary install.
>
> If the latest kernel did not allow you to test to the issue (ex. you
> couldn't boot into the OS) please make a comment in your report about this,
> and continue to test the next most recent kernel version until you can test
> to the issue. Once you've tested the upstream kernel, please comment on
> which kernel version specifically you tested. If this issue is fixed in the
> mainline kernel, please add the following tags by clicking on the yellow
> circle with a black pencil icon, next to the word Tags, located at the
> bottom of the report description:
> kernel-fixed-upstream
> kernel-fixed-upstream-X.Y-rcZ
>
> Where X, and Y are the first two numbers of the kernel version, and Z is
> the release candidate number if it exists.
>
> If the mainline kernel does not fix the issue, please add the following
> tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-X.Y-rcZ
>
> Please note, an error to install the kernel does not fit the criteria of
> kernel-bug-exists-upstream.
>
> Once testing of the latest upstream kernel is complete, please mark this
> report's Status as Confirmed. Please let us know your results.
>
> Thank you for your understanding.
>
> ** This bug is no longer a duplicate of bug 1520519
>    ASUS ROG GL552 TouchPad not detected
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530745
>
> Title:
>   the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS
>   ROG GL552
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   The touchpad is not detected.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1
>   ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
>   Uname: Linux 3.19.0-42-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   CurrentDesktop: Unity
>   Date: Sun Jan  3 21:27:06 2016
>   InstallationDate: Installed on 2016-01-03 (0 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
>   SourcePackage: linux-lts-vivid
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   ---
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  guido      1971 F.... pulseaudio
>   DistroRelease: Ubuntu 14.04
>   HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438
>   InstallationDate: Installed on 2016-01-03 (6 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems)
> NetScroll+ Mini Traveler / Genius NetScroll 120
>    Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. GL552VW
>   NonfreeKernelModules: nvidia
>   Package: linux (not installed)
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed
> root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
>   PulseList:
>    Error: command ['pacmd', 'list'] failed with exit code 1: Home
> directory not accessible: Permission denied
>    No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.19.0-43-generic N/A
>    linux-backports-modules-3.19.0-43-generic  N/A
>    linux-firmware                             1.127.19
>   Tags:  trusty
>   Uname: Linux 3.19.0-43-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups:
>
>   _MarkForUpload: True
>   dmi.bios.date: 09/01/2015
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: GL552VW.210
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: GL552VW
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrGL552VW.210:bd09/01/2015:svnASUSTeKCOMPUTERINC.:pnGL552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: GL552VW
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1530745/+subscriptions
>

-- 
Guido

Revision history for this message

Guido Granda Muñoz (guidogranda) wrote on 2016-02-16:

#21

Download full text (3.9 KiB)

Hello,

I installed the new bios (216) for this laptop and after that I installed
ubuntu 14.04 (with nouveau.modeset=0 ) and nothing has changed. Touchpad is
not working, wifi card is not detected (this can be fixed easily), sound
card is not working(this is a new error!!)

Regards,

2016-02-10 22:50 GMT-05:00 Hendy Irawan <email address hidden>:

> *** This bug is a duplicate of bug 1520519 ***
> https://bugs.launchpad.net/bugs/1520519
>
> ** This bug has been marked a duplicate of bug 1520519
> ASUS ROG GL552 TouchPad not detected
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530745
>
> Title:
> the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS
> ROG GL552
>
> Status in linux package in Ubuntu:
> Incomplete
>
> Bug description:
> The touchpad is not detected.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1
> ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
> Uname: Linux 3.19.0-42-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> CurrentDesktop: Unity
> Date: Sun Jan 3 21:27:06 2016
> InstallationDate: Installed on 2016-01-03 (0 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> SourcePackage: linux-lts-vivid
> UpgradeStatus: No upgrade log present (probably fresh install)
> ---
> ApportVersion: 2.14.1-0ubuntu3.19
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC0: guido 1971 F.... pulseaudio
> DistroRelease: Ubuntu 14.04
> HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438
> InstallationDate: Installed on 2016-01-03 (6 days ago)
> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
> Lsusb:
> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
> Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems)
> NetScroll+ Mini Traveler / Genius NetScroll 120
> Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd
> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
> MachineType: ASUSTeK COMPUTER INC. GL552VW
> NonfreeKernelModules: nvidia
> Package: linux (not installed)
> ProcFB: 0 inteldrmfb
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed
> root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7
> ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
> PulseList:
> Error: command ['pacmd', 'list'] failed with exit code 1: Home
> directory not accessible: Permission denied
> No PulseAudio daemon running, or not running as session daemon.
> RelatedPackageVersions:
> linux-restricted-modules-3.19.0-43-generic N/A
> linux-backports-modules-3.19.0-43-generic N/A
> linux-firmware 1.127.19
> Tags: trusty
> Uname: Linux 3.19.0-43-generic x86_64
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups:
>
> _MarkForUpload: True
> dmi.bios.date:...

Hello,

I installed the new bios (216) for this laptop and after that I installed
ubuntu 14.04 (with nouveau.modeset=0 ) and nothing has changed. Touchpad is
not working, wifi card is not detected (this can be fixed easily), sound
card is not working(this is a new error!!)

Regards,

2016-02-10 22:50 GMT-05:00 Hendy Irawan <hendy@soluvas.com>:

> *** This bug is a duplicate of bug 1520519 ***
>     https://bugs.launchpad.net/bugs/1520519
>
> ** This bug has been marked a duplicate of bug 1520519
>    ASUS ROG GL552 TouchPad not detected
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530745
>
> Title:
>   the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS
>   ROG GL552
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   The touchpad is not detected.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1
>   ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
>   Uname: Linux 3.19.0-42-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   CurrentDesktop: Unity
>   Date: Sun Jan  3 21:27:06 2016
>   InstallationDate: Installed on 2016-01-03 (0 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
>   SourcePackage: linux-lts-vivid
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   ---
>   ApportVersion: 2.14.1-0ubuntu3.19
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  guido      1971 F.... pulseaudio
>   DistroRelease: Ubuntu 14.04
>   HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438
>   InstallationDate: Installed on 2016-01-03 (6 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
> (20150805)
>   Lsusb:
>    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>    Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems)
> NetScroll+ Mini Traveler / Genius NetScroll 120
>    Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd
>    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   MachineType: ASUSTeK COMPUTER INC. GL552VW
>   NonfreeKernelModules: nvidia
>   Package: linux (not installed)
>   ProcFB: 0 inteldrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed
> root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7
>   ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
>   PulseList:
>    Error: command ['pacmd', 'list'] failed with exit code 1: Home
> directory not accessible: Permission denied
>    No PulseAudio daemon running, or not running as session daemon.
>   RelatedPackageVersions:
>    linux-restricted-modules-3.19.0-43-generic N/A
>    linux-backports-modules-3.19.0-43-generic  N/A
>    linux-firmware                             1.127.19
>   Tags:  trusty
>   Uname: Linux 3.19.0-43-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups:
>
>   _MarkForUpload: True
>   dmi.bios.date: 09/01/2015
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: GL552VW.210
>   dmi.board.asset.tag: ATN12345678901234567
>   dmi.board.name: GL552VW
>   dmi.board.vendor: ASUSTeK COMPUTER INC.
>   dmi.board.version: 1.0
>   dmi.chassis.asset.tag: ATN12345678901234567
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: ASUSTeK COMPUTER INC.
>   dmi.chassis.version: 1.0
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrGL552VW.210:bd09/01/2015:svnASUSTeKCOMPUTERINC.:pnGL552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
>   dmi.product.name: GL552VW
>   dmi.product.version: 1.0
>   dmi.sys.vendor: ASUSTeK COMPUTER INC.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1530745/+subscriptions
>

-- 
Guido

Revision history for this message

Guido Granda Muñoz (guidogranda) wrote on 2016-02-16:

#22

Download full text (4.5 KiB)

the output of the command
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

# SMBIOS implementations newer than version 2.8 are not
# fully supported by this version of dmidecode.
GL552VW.216
# SMBIOS implementations newer than version 2.8 are not
# fully supported by this version of dmidecode.
11/20/2015

2016-02-15 21:12 GMT-05:00 Guido granda muñoz <email address hidden>:

> Hello,
>
> I installed the new bios (216) for this laptop and after that I installed
> ubuntu 14.04 (with nouveau.modeset=0 ) and nothing has changed. Touchpad is
> not working, wifi card is not detected (this can be fixed easily), sound
> card is not working(this is a new error!!)
>
>
> Regards,
>
> 2016-02-10 22:50 GMT-05:00 Hendy Irawan <email address hidden>:
>
>> *** This bug is a duplicate of bug 1520519 ***
>> https://bugs.launchpad.net/bugs/1520519
>>
>> ** This bug has been marked a duplicate of bug 1520519
>> ASUS ROG GL552 TouchPad not detected
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1530745
>>
>> Title:
>> the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS
>> ROG GL552
>>
>> Status in linux package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> The touchpad is not detected.
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 14.04
>> Package: linux-image-3.19.0-42-generic 3.19.0-42.48~14.04.1
>> ProcVersionSignature: Ubuntu 3.19.0-42.48~14.04.1-generic 3.19.8-ckt10
>> Uname: Linux 3.19.0-42-generic x86_64
>> ApportVersion: 2.14.1-0ubuntu3.19
>> Architecture: amd64
>> CurrentDesktop: Unity
>> Date: Sun Jan 3 21:27:06 2016
>> InstallationDate: Installed on 2016-01-03 (0 days ago)
>> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
>> (20150805)
>> SourcePackage: linux-lts-vivid
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> ---
>> ApportVersion: 2.14.1-0ubuntu3.19
>> Architecture: amd64
>> AudioDevicesInUse:
>> USER PID ACCESS COMMAND
>> /dev/snd/controlC0: guido 1971 F.... pulseaudio
>> DistroRelease: Ubuntu 14.04
>> HibernationDevice: RESUME=UUID=9b30e230-c384-439e-826e-d9dc68ec6438
>> InstallationDate: Installed on 2016-01-03 (6 days ago)
>> InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64
>> (20150805)
>> Lsusb:
>> Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
>> Bus 001 Device 003: ID 0458:003a KYE Systems Corp. (Mouse Systems)
>> NetScroll+ Mini Traveler / Genius NetScroll 120
>> Bus 001 Device 002: ID 04f2:b424 Chicony Electronics Co., Ltd
>> Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>> MachineType: ASUSTeK COMPUTER INC. GL552VW
>> NonfreeKernelModules: nvidia
>> Package: linux (not installed)
>> ProcFB: 0 inteldrmfb
>> ProcKernelCmdLine:
>> BOOT_IMAGE=/boot/vmlinuz-3.19.0-43-generic.efi.signed
>> root=UUID=c12cd212-5dd4-41ab-8c1c-72e851dafc56 ro quiet splash vt.handoff=7
>> ProcVersionSignature: Ubuntu 3.19.0-43.49~14.04.1-generic 3.19.8-ckt10
>> PulseList:
>> Error: command ['pacmd', 'list'] failed with exit code 1: Home
>> di...

Ubuntu
linux package

the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS ROG GL552

Bug Description

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Ubuntulinux package

the touchpad is not detected in Ubuntu 14.04.3 . The laptop is ASUS ROG GL552

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
linux package