dmedia-cli crashed with dbus.exceptions.DBusException in call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name :1.267 was not provided by any .service files

[Winston Hoy]

Can't launch dmedia

ProblemType: Crash
DistroRelease: Ubuntu 14.04
Package: dmedia 14.04.0-0~trusty [origin: LP-PPA-novacut-stable]
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.1
Architecture: amd64
CrashCounter: 1
CrashDB: {'impl': 'launchpad', 'project': 'dmedia'}
CurrentDesktop: Unity
Date: Fri May 16 13:43:21 2014
DbusErrorAnalysis: no service file providing :1.267
ExecutablePath: /usr/bin/dmedia-cli
InstallationDate: Installed on 2014-05-15 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
InterpreterPath: /usr/bin/python3.4
PackageArchitecture: all
ProcCmdline: /usr/bin/python3 /usr/bin/dmedia-cli Kill
PythonArgs: ['/usr/bin/dmedia-cli', 'Kill']
SourcePackage: dmedia
Title: dmedia-cli crashed with dbus.exceptions.DBusException in call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name :1.267 was not provided by any .service files
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo

[Jason Gerard DeRose (jderose)]

Thanks for the bug report! I'm looking into this now.

By default, automatic crash reports are Private, just in case they happened to contain any sensitive user data.

Do you mind if I make this bug report Public?

[Winston Hoy (winston-b)]

Not at all, please make it public if that’s helpful.

Winston Hoy
[phone]
Curiouser Creative Studio
Video, Photo, Web, Motion, Design

On May 17, 2014, at 12:37 PM, Jason Gerard DeRose <email address hidden> wrote:

> Thanks for the bug report! I'm looking into this now.
>
> By default, automatic crash reports are Private, just in case they
> happened to contain any sensitive user data.
>
> Do you mind if I make this bug report Public?
>
>
> ** Changed in: dmedia
> Assignee: (unassigned) => Jason Gerard DeRose (jderose)
>
> ** Changed in: dmedia
> Importance: Undecided => Critical
>
> ** Changed in: dmedia
> Status: New => Triaged
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1320314
>
> Title:
> dmedia-cli crashed with dbus.exceptions.DBusException in
> call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name
> :1.267 was not provided by any .service files
>
> Status in Dmedia:
> Triaged
>
> Bug description:
> Can't launch dmedia
>
> ProblemType: Crash
> DistroRelease: Ubuntu 14.04
> Package: dmedia 14.04.0-0~trusty [origin: LP-PPA-novacut-stable]
> ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
> Uname: Linux 3.13.0-24-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.1
> Architecture: amd64
> CrashCounter: 1
> CrashDB: {'impl': 'launchpad', 'project': 'dmedia'}
> CurrentDesktop: Unity
> Date: Fri May 16 13:43:21 2014
> DbusErrorAnalysis: no service file providing :1.267
> ExecutablePath: /usr/bin/dmedia-cli
> InstallationDate: Installed on 2014-05-15 (0 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
> InterpreterPath: /usr/bin/python3.4
> PackageArchitecture: all
> ProcCmdline: /usr/bin/python3 /usr/bin/dmedia-cli Kill
> PythonArgs: ['/usr/bin/dmedia-cli', 'Kill']
> SourcePackage: dmedia
> Title: dmedia-cli crashed with dbus.exceptions.DBusException in call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name :1.267 was not provided by any .service files
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/dmedia/+bug/1320314/+subscriptions
>

[Jason Gerard DeRose (jderose)]

Winston, out of curiosity, are you using encrypted home directory or full disk encryption?

Not quite sure why I haven't been able to reproduce this yet, but those are two variables I haven't tested yet.

[Winston Hoy (winston-b)]

No to both. Not sure if David mentioned that I’m on an Apple iMac though, so perhaps it’s a hardware issue? Or a dual-boot funky partition table issue?

Winston Hoy
[phone]
Curiouser Creative Studio
Video, Photo, Web, Motion, Design

On May 17, 2014, at 10:58 PM, Jason Gerard DeRose <email address hidden> wrote:

> Winston, out of curiosity, are you using encrypted home directory or
> full disk encryption?
>
> Not quite sure why I haven't been able to reproduce this yet, but those
> are two variables I haven't tested yet.
>
> ** Information type changed from Private to Public
>
> ** Changed in: dmedia
> Milestone: None => 14.06
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1320314
>
> Title:
> dmedia-cli crashed with dbus.exceptions.DBusException in
> call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name
> :1.267 was not provided by any .service files
>
> Status in Dmedia:
> Triaged
>
> Bug description:
> Can't launch dmedia
>
> ProblemType: Crash
> DistroRelease: Ubuntu 14.04
> Package: dmedia 14.04.0-0~trusty [origin: LP-PPA-novacut-stable]
> ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
> Uname: Linux 3.13.0-24-generic x86_64
> ApportVersion: 2.14.1-0ubuntu3.1
> Architecture: amd64
> CrashCounter: 1
> CrashDB: {'impl': 'launchpad', 'project': 'dmedia'}
> CurrentDesktop: Unity
> Date: Fri May 16 13:43:21 2014
> DbusErrorAnalysis: no service file providing :1.267
> ExecutablePath: /usr/bin/dmedia-cli
> InstallationDate: Installed on 2014-05-15 (0 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
> InterpreterPath: /usr/bin/python3.4
> PackageArchitecture: all
> ProcCmdline: /usr/bin/python3 /usr/bin/dmedia-cli Kill
> PythonArgs: ['/usr/bin/dmedia-cli', 'Kill']
> SourcePackage: dmedia
> Title: dmedia-cli crashed with dbus.exceptions.DBusException in call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name :1.267 was not provided by any .service files
> UpgradeStatus: No upgrade log present (probably fresh install)
> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/dmedia/+bug/1320314/+subscriptions
>

[Winston Hoy (winston-b)]

Does dmedia try to create a directory in every disk mounted? Perhaps it’s trying to work on my Mac partition that is formatted HFS+?

Winston Hoy
[phone]
Curiouser Creative Studio
Video, Photo, Web, Motion, Design

On May 18, 2014, at 3:21 PM, Winston Hoy <email address hidden> wrote:

> No to both. Not sure if David mentioned that I’m on an Apple iMac though, so perhaps it’s a hardware issue? Or a dual-boot funky partition table issue?
>
> Winston Hoy
> [phone]
> Curiouser Creative Studio
> Video, Photo, Web, Motion, Design
>
> On May 17, 2014, at 10:58 PM, Jason Gerard DeRose <email address hidden> wrote:
>
>> Winston, out of curiosity, are you using encrypted home directory or
>> full disk encryption?
>>
>> Not quite sure why I haven't been able to reproduce this yet, but those
>> are two variables I haven't tested yet.
>>
>> ** Information type changed from Private to Public
>>
>> ** Changed in: dmedia
>> Milestone: None => 14.06
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1320314
>>
>> Title:
>> dmedia-cli crashed with dbus.exceptions.DBusException in
>> call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name
>> :1.267 was not provided by any .service files
>>
>> Status in Dmedia:
>> Triaged
>>
>> Bug description:
>> Can't launch dmedia
>>
>> ProblemType: Crash
>> DistroRelease: Ubuntu 14.04
>> Package: dmedia 14.04.0-0~trusty [origin: LP-PPA-novacut-stable]
>> ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
>> Uname: Linux 3.13.0-24-generic x86_64
>> ApportVersion: 2.14.1-0ubuntu3.1
>> Architecture: amd64
>> CrashCounter: 1
>> CrashDB: {'impl': 'launchpad', 'project': 'dmedia'}
>> CurrentDesktop: Unity
>> Date: Fri May 16 13:43:21 2014
>> DbusErrorAnalysis: no service file providing :1.267
>> ExecutablePath: /usr/bin/dmedia-cli
>> InstallationDate: Installed on 2014-05-15 (0 days ago)
>> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
>> InterpreterPath: /usr/bin/python3.4
>> PackageArchitecture: all
>> ProcCmdline: /usr/bin/python3 /usr/bin/dmedia-cli Kill
>> PythonArgs: ['/usr/bin/dmedia-cli', 'Kill']
>> SourcePackage: dmedia
>> Title: dmedia-cli crashed with dbus.exceptions.DBusException in call_blocking(): org.freedesktop.DBus.Error.ServiceUnknown: The name :1.267 was not provided by any .service files
>> UpgradeStatus: No upgrade log present (probably fresh install)
>> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/dmedia/+bug/1320314/+subscriptions
>>
>

[Jason Gerard DeRose (jderose)]

No, the only place Dmedia will *automatically* create a directory is within your Ubuntu home directory.

Looking at upstart.dmedia.log.txt, it looks like a strait-forward permission error, although I still can't figure out why you're experiencing this, yet I haven't been able to reproduce it myself.

Off the top of my head, I can't think of any particular reason why your dual-boot setup with OSX would be causing problem, but obviously... one of these kids is not like the other :P

Can you walk me through the exact steps you went through after installing Dmedia/Novacut?

[Winston Hoy (winston-b)]

I'm afraid there's nothing interesting to tell. I installed novacut
according to wiki instruction and Youtube video instructions, then
launched novacut from the quick start menu at the top left. I've also
now tried reinstalling novacut and dmedia with no luck as well :(

On 05/18/2014 06:04 PM, Jason Gerard DeRose wrote:
> No, the only place Dmedia will *automatically* create a directory is
> within your Ubuntu home directory.
>
> Looking at upstart.dmedia.log.txt, it looks like a strait-forward
> permission error, although I still can't figure out why you're
> experiencing this, yet I haven't been able to reproduce it myself.
>
> Off the top of my head, I can't think of any particular reason why your
> dual-boot setup with OSX would be causing problem, but obviously... one
> of these kids is not like the other :P
>
> Can you walk me through the exact steps you went through after
> installing Dmedia/Novacut?
>

[Jason Gerard DeRose (jderose)]

Winston,

Thanks for your patience with this bug! I believe I have this fixed in this month's release (14.05), so I'd greatly appreciate if you would give this another try.

First, open a terminal make sure your packages are up-to-date:

sudo apt-get update
sudo apt-get dist-upgrade

Then run `novacut-reset` from the terminal to delete your previous Dmedia library:

novacut-reset

Then open Dmedia or Novacut, click on "New Account", and see if things work for you. Please let me know if things work now for you, or if you're still encountering this bug.

[Winston Hoy (winston-b)]

Hey-O, it works! Haven't been able to play with it much because all of
my media is stored on a Drobo and Drobo doesn't offer any support for
linux (wth?). Thanks for figuring it out and I'm sure I'll be in touch
with David about contributing at some point.

On 05/31/2014 03:25 PM, Jason Gerard DeRose wrote:
> Winston,
>
> Thanks for your patience with this bug! I believe I have this fixed in
> this month's release (14.05), so I'd greatly appreciate if you would
> give this another try.
>
> First, open a terminal make sure your packages are up-to-date:
>
> sudo apt-get update
> sudo apt-get dist-upgrade
>
> Then run `novacut-reset` from the terminal to delete your previous
> Dmedia library:
>
> novacut-reset
>
> Then open Dmedia or Novacut, click on "New Account", and see if things
> work for you. Please let me know if things work now for you, or if
> you're still encountering this bug.
>

[Jason Gerard DeRose (jderose)]

Winston, thanks for confirming the fix! Marking this as Fix Release.