hpcups failed
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
HPLIP |
Fix Released
|
Critical
|
Sanjay Kumar |
Bug Description
Hi, I installed Win Vista and Ubuntu 12.04 on this dual-boot notebook.
The printer is HP OfficeJet 4620. I had printing problems with USB connection yet.
I've removed USB cable and made installation as wireless printer with HP software on Vista.
Installation on Vista is OK, i can print test page.
I've rebooted pc and installed printer on Ubuntu with the latest HPLIP drivers.
I've installed plugins also with hp-plugin. So, Ubuntu can find the printer, and i can see printer's home-page on firefox.
But I can't have any printed page. The system says that printing process is completed, but the printer doesn't respond.
Job queue says that process is interrupted. Right-click on "interrupted", click "restart" but printing doesn't start.
This is internal error founded: usr/lib/
Here is the report of hp-check and hp-doctor.
ambvetghelfinie
hp-check[9213]: info: :
hp-check[9213]: info: :HP Linux Imaging and Printing System (ver. 3.13.10)
hp-check[9213]: info: :Dependency/Version Check Utility ver. 15.1
hp-check[9213]: info: :
hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
hp-check[9213]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[9213]: info: :This is free software, and you are welcome to distribute it
hp-check[9213]: info: :under certain conditions. See COPYING file for more details.
hp-check[9213]: info: :
hp-check[9213]: info: :Note: hp-check can be run in three modes:
hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[9213]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[9213]: info: :are installed to successfully compile HPLIP.
hp-check[9213]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[9213]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[9213]: info: :has the proper dependencies installed to successfully run.
hp-check[9213]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[9213]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[9213]: info: :
hp-check[9213]: info: :Check types:
hp-check[9213]: info: :a. EXTERNALDEP - External Dependencies
hp-check[9213]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[9213]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[9213]: info: :d. [All are run-time checks]
hp-check[9213]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[9213]: info: :
hp-check[9213]: info: :Status Types:
hp-check[9213]: info: : OK
hp-check[9213]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[9213]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :---------------
hp-check[9213]: info: :| SYSTEM INFO |
hp-check[9213]: info: :---------------
hp-check[9213]: info: :
hp-check[9213]: info: : Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
Host: ambvetghelfinie
Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
Distribution: ubuntu 12.04
hp-check[9213]: info: : Bitness: 32 bit
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| HPLIP CONFIGURATION |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: :HPLIP-Version: HPLIP 3.13.10
hp-check[9213]: info: :HPLIP-Home: /usr/share/hplip
hp-check[9213]: info: :HPLIP-
hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '/etc/hp/
hp-check[9213]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.13.10
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '/var/lib/
hp-check[9213]: info: :[plugin]
installed = 1
eula = 1
version = 3.13.10
hp-check[9213]: info: :
hp-check[9213]: info: :Current contents of '~/.hplip/
hp-check[9213]: info: :[upgrade]
notify_upgrade = false
last_upgraded_time = 1382083915
pending_
latest_
[last_used]
device_uri = "hp:/net/
printer_name = HP-Officejet-
working_dir = .
[settings]
systray_visible = 0
systray_messages = 0
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 30/10/2013 17:21:38
version = 3.13.10
hp-check[9213]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| External Dependencies |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: : policykit Admin-Policy-
hp-check[9213]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK -
hp-check[9213]: info: : network Network-wget OPTIONAL - 1.13.4 OK -
hp-check[9213]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
hp-check[9213]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
hp-check[9213]: info: : dbus DBus REQUIRED - 1.4.18 OK -
hp-check[9213]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
hp-check[9213]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| General Dependencies |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
hp-check[9213]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
hp-check[9213]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
hp-check[9213]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
hp-check[9213]: info: : libjpeg JPEG-Lib REQUIRED - - OK -
hp-check[9213]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
hp-check[9213]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
hp-check[9213]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
hp-check[9213]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
hp-check[9213]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
hp-check[9213]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
hp-check[9213]: info: : libusb USB-Lib REQUIRED - 1.0 OK -
hp-check[9213]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK -
hp-check[9213]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
hp-check[9213]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
hp-check[9213]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
hp-check[9213]: info: : python-notify Desktop-
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| Compile Time Dependencies |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK -
hp-check[9213]: info: : libtool Build-tools REQUIRED - 2.4.2 OK -
hp-check[9213]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| Python Extentions |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: : cupsext CUPS-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: : pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: : hpmudext IO-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| Scan Configuration |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.
hp-check[9213]: info: : scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK -
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: :device `hpaio:
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| DISCOVERED USB DEVICES |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: :No devices found.
hp-check[9213]: info: :
hp-check[9213]: info: :------
hp-check[9213]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[9213]: info: :------
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :Officejet_4620
hp-check[9213]: info: :--------------
hp-check[9213]: info: :Type: Printer
hp-check[9213]: info: :Device URI: hp:/net/
hp-check[9213]: info: :PPD: /etc/cups/
hp-check[9213]: info: :PPD Description: HP Officejet 4620 Series, hpcups 3.13.10
hp-check[9213]: info: :Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 CET
/usr/lib/
hp-check[9213]: info: :Communication status: Good
hp-check[9213]: info: :
hp-check[9213]: info: :Officejet_4620_fax
hp-check[9213]: info: :------------------
hp-check[9213]: info: :Type: Fax
hp-check[9213]: info: :Device URI: hpfax:/
hp-check[9213]: info: :PPD: /etc/cups/
hp-check[9213]: info: :PPD Description: HP Fax4 hpcups
hp-check[9213]: info: :Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET
hp-check[9213]: info: :Communication status: Good
hp-check[9213]: info: :
hp-check[9213]: info: :
hp-check[9213]: info: :--------------
hp-check[9213]: info: :| PERMISSION |
hp-check[9213]: info: :--------------
hp-check[9213]: info: :
hp-check[9213]: info: :No errors or warnings.
hp-check[9213]: info: :
hp-check[9213]: info: :Done.
ambvetghelfinie
HP Linux Imaging and Printing System (ver. 3.13.10)
Self Diagnse Utility and Healing Utility ver. 1.0
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Checking for Deprecated items....
No Deprecated items are found
Checking for HPLIP updates....
Latest version of HPLIP is already installed.
Checking for Dependencies....
---------------
| SYSTEM INFO |
---------------
Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
Host: ambvetghelfinie
Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux
Distribution: ubuntu 12.04
Bitness: 32 bit
-------
| HPLIP CONFIGURATION |
-------
HPLIP-Version: HPLIP 3.13.10
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version
Current contents of '/etc/hp/
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.13.10
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
Current contents of '/var/lib/
[plugin]
installed = 1
eula = 1
version = 3.13.10
Current contents of '~/.hplip/
[upgrade]
notify_upgrade = false
last_upgraded_time = 1382083915
pending_
latest_
[last_used]
device_uri = "hp:/net/
printer_name = HP-Officejet-
working_dir = .
[settings]
systray_visible = 0
systray_messages = 0
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 30/10/2013 17:24:03
version = 3.13.10
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------
| External Dependencies |
-------
policykit Admin-Policy-
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.30 OK -
dbus DBus REQUIRED - 1.4.18 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
-------
| General Dependencies |
-------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.0.1 OK -
python-notify Desktop-
-------
| Compile Time Dependencies |
-------
gcc gcc-Compiler REQUIRED - 4.6.3 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 3.81 OK -
-------
| Python Extentions |
-------
cupsext CUPS-Extension REQUIRED - 3.13.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK -
hpmudext IO-Extension REQUIRED - 3.13.10 OK -
-------
| Scan Configuration |
-------
hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.
scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK -
-------
| DISCOVERED SCANNER DEVICES |
-------
device `hpaio:
-------
| DISCOVERED USB DEVICES |
-------
No devices found.
-------
| INSTALLED CUPS PRINTER QUEUES |
-------
Officejet_4620
--------------
Type: Printer
Device URI: hp:/net/
PPD: /etc/cups/
PPD Description: HP Officejet 4620 Series, hpcups 3.13.10
Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 /usr/lib/
Communication status: Good
Officejet_4620_fax
------------------
Type: Fax
Device URI: hpfax:/
PPD: /etc/cups/
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET
Communication status: Good
--------------
| PERMISSION |
--------------
Checking for Configured Queues....
Queue(s) configured correctly using HPLIP.
Checking for HP Properitery Plugin's....
HP Properitery Plugin's are not required as no plug-in printer is present.
Diagnose completed...
I updated with 3.13.11.
I tried to delete existing printers and run hp-setup. The problem is exactly the same.
Can you help me, please?
Hello Stefano Mura ,
Can you run below command in the terminal to capture some logs and send it to me.
$sudo hp-logcapture
Thanks,
Sanjay