Hello. I'll retry every step. Please sorry for this question, but i'm not an expert: when you write /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras have I to write the real user name or I have to write the string exactly as above? Thank you. Il 10.12.2013 14:30 Sanjay Kumar ha scritto: > Hello Mura, > > Can you convert terminale10dic13.odt file to pdf and then send because > I am not able to open it . I tried to run hpcups filter with test.ras > here and I don't see a crash. So I want to include few more steps along > with previous steps and check the outcome. Please follow below steps. > > 1) Run hpcups filter manually and see if it crashes. below are the steps for running the same. > a) open terminal and enable core dump with below command > ulimit -c unlimited > > b) #Set DEVICE_URI environment variable > export DEVICE_URI=hp://usb > > c) #Set PPD environment variable > export PPD=/etc/cups/ppd/ > e.g export PPD=/etc/cups/ppd/Officejet_4620.ppd > > d) #Run hpcups filter manually and check if it crashes. > /usr/lib/cups/filter/hpcups 1 TempUserName TempTitle 1 "" /tmp/test.ras > > e) If crash is seen then one file "core" or similar will be created in the current working directory of the terminal. Please run below commands in the terminal. > gdb /usr/lib/cups/filter/hpcups > e.g gdb /usr/lib/cups/filter/hpcups core > > Now type "bt" in the gdb shell and capture the output in the file and send it to me. > e.g (gdb) bt > > Thanks, > Sanjay > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1250806 [1] > > Title: > hpcups failed > > Status in HP Linux Imaging and Printing: > New > > Bug description: > Hi, I installed Win Vista and Ubuntu 12.04 on this dual-boot notebook. > The printer is HP OfficeJet 4620. I had printing problems with USB connection yet. > I've removed USB cable and made installation as wireless printer with HP software on Vista. > Installation on Vista is OK, i can print test page. > I've rebooted pc and installed printer on Ubuntu with the latest HPLIP drivers. > I've installed plugins also with hp-plugin. So, Ubuntu can find the printer, and i can see printer's home-page on firefox. > But I can't have any printed page. The system says that printing process is completed, but the printer doesn't respond. > Job queue says that process is interrupted. Right-click on "interrupted", click "restart" but printing doesn't start. > > This is internal error founded: usr/lib/cups/filter/hpcups. > > Here is the report of hp-check and hp-doctor. > > ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-check -t > hp-check[9213]: info: : > hp-check[9213]: info: :HP Linux Imaging and Printing System (ver. 3.13.10) > hp-check[9213]: info: :Dependency/Version Check Utility ver. 15.1 > hp-check[9213]: info: : > hp-check[9213]: info: :Copyright (c) 2001-13 Hewlett-Packard Development Company, LP > hp-check[9213]: info: :This software comes with ABSOLUTELY NO WARRANTY. > hp-check[9213]: info: :This is free software, and you are welcome to distribute it > hp-check[9213]: info: :under certain conditions. See COPYING file for more details. > hp-check[9213]: info: : > hp-check[9213]: info: :Note: hp-check can be run in three modes: > hp-check[9213]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the > hp-check[9213]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies > hp-check[9213]: info: :are installed to successfully compile HPLIP. > hp-check[9213]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro > hp-check[9213]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball > hp-check[9213]: info: :has the proper dependencies installed to successfully run. > hp-check[9213]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode > hp-check[9213]: info: :will check both of the above cases (both compile- and run-time dependencies). > hp-check[9213]: info: : > hp-check[9213]: info: :Check types: > hp-check[9213]: info: :a. EXTERNALDEP - External Dependencies > hp-check[9213]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time) > hp-check[9213]: info: :c. COMPILEDEP - Compile time Dependencies > hp-check[9213]: info: :d. [All are run-time checks] > hp-check[9213]: info: :PYEXT SCANCONF QUEUES PERMISSION > hp-check[9213]: info: : > hp-check[9213]: info: :Status Types: > hp-check[9213]: info: : OK > hp-check[9213]: info: : MISSING - Missing Dependency or Permission or Plug-in > hp-check[9213]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version > hp-check[9213]: info: : > hp-check[9213]: info: : > hp-check[9213]: info: :--------------- > hp-check[9213]: info: :| SYSTEM INFO | > hp-check[9213]: info: :--------------- > hp-check[9213]: info: : > hp-check[9213]: info: : Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux > Host: ambvetghelfinieddu-PC > Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux > Distribution: ubuntu 12.04 > hp-check[9213]: info: : Bitness: 32 bit > > hp-check[9213]: info: : > hp-check[9213]: info: :----------------------- > hp-check[9213]: info: :| HPLIP CONFIGURATION | > hp-check[9213]: info: :----------------------- > hp-check[9213]: info: : > hp-check[9213]: info: :HPLIP-Version: HPLIP 3.13.10 > hp-check[9213]: info: :HPLIP-Home: /usr/share/hplip > hp-check[9213]: info: :HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version > hp-check[9213]: info: : > hp-check[9213]: info: :Current contents of '/etc/hp/hplip.conf' file: > hp-check[9213]: info: :# hplip.conf. Generated from hplip.conf.in by configure. > > [hplip] > version=3.13.10 > > [dirs] > home=/usr/share/hplip > run=/var/run > ppd=/usr/share/ppd/HP > ppdbase=/usr/share/ppd > doc=/usr/share/doc/hplip-3.13.10 > html=/usr/share/doc/hplip-3.13.10 > icon=/usr/share/applications > cupsbackend=/usr/lib/cups/backend > cupsfilter=/usr/lib/cups/filter > drv=/usr/share/cups/drv/hp > bin=/usr/bin > > # Following values are determined at configure time and cannot be changed. > [configure] > network-build=yes > libusb01-build=no > pp-build=no > gui-build=yes > scanner-build=yes > fax-build=yes > dbus-build=yes > cups11-build=no > doc-build=yes > shadow-build=no > hpijs-install=no > foomatic-drv-install=no > foomatic-ppd-install=no > foomatic-rip-hplip-install=no > hpcups-install=yes > cups-drv-install=yes > cups-ppd-install=no > internal-tag=3.13.10 > restricted-build=no > ui-toolkit=qt4 > qt3=no > qt4=yes > policy-kit=no > lite-build=no > udev-acl-rules=yes > udev_sysfs_rules=no > hpcups-only-build=no > hpijs-only-build=no > > hp-check[9213]: info: : > hp-check[9213]: info: :Current contents of '/var/lib/hp/hplip.state' file: > hp-check[9213]: info: :[plugin] > installed = 1 > eula = 1 > version = 3.13.10 > > hp-check[9213]: info: : > hp-check[9213]: info: :Current contents of '~/.hplip/hplip.conf' file: > hp-check[9213]: info: :[upgrade] > notify_upgrade = false > last_upgraded_time = 1382083915 > pending_upgrade_time = 0 > latest_available_version = 3.13.10 > > [last_used] > device_uri = "hp:/net/Officejet_4620_series?ip=192.168.1.4" > printer_name = HP-Officejet-4620_02 > working_dir = . > > [settings] > systray_visible = 0 > systray_messages = 0 > > [commands] > scan = /usr/bin/xsane -V %SANE_URI% > > [refresh] > rate = 30 > enable = false > type = 1 > > [polling] > enable = false > interval = 5 > device_list = > > [fax] > voice_phone = > email_address = > > [installation] > date_time = 30/10/2013 17:21:38 > version = 3.13.10 > > hp-check[9213]: info: : > hp-check[9213]: info: : > hp-check[9213]: info: :-------------------------- > hp-check[9213]: info: :| External Dependencies | > hp-check[9213]: info: :-------------------------- > hp-check[9213]: info: : > hp-check[9213]: info: : policykit Admin-Policy-framework OPTIONAL - 0.104 OK - > hp-check[9213]: info: : gs Ghostscript REQUIRED 7.05 9.05 OK - > hp-check[9213]: info: : network Network-wget OPTIONAL - 1.13.4 OK - > hp-check[9213]: info: : scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK - > hp-check[9213]: info: : avahi-utils avahi-utils OPTIONAL - 0.6.30 OK - > hp-check[9213]: info: : dbus DBus REQUIRED - 1.4.18 OK - > hp-check[9213]: info: : cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running' > hp-check[9213]: info: : xsane SANE-GUI OPTIONAL 0.9 0.998 OK - > hp-check[9213]: info: : > hp-check[9213]: info: :------------------------- > hp-check[9213]: info: :| General Dependencies | > hp-check[9213]: info: :------------------------- > hp-check[9213]: info: : > hp-check[9213]: info: : reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK - > hp-check[9213]: info: : libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK - > hp-check[9213]: info: : pil Python-Image-Lib OPTIONAL - 1.1.7 OK - > hp-check[9213]: info: : pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK - > hp-check[9213]: info: : libjpeg JPEG-Lib REQUIRED - - OK - > hp-check[9213]: info: : libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK - > hp-check[9213]: info: : python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK - > hp-check[9213]: info: : python-devel Python-SDK REQUIRED 2.2 2.7.3 OK - > hp-check[9213]: info: : pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK - > hp-check[9213]: info: : cups-devel CUPS-SDK REQUIRED - 1.5.3 OK - > hp-check[9213]: info: : sane-devel SANE-SDK REQUIRED - 1.0.22 OK - > hp-check[9213]: info: : libusb USB-Lib REQUIRED - 1.0 OK - > hp-check[9213]: info: : sane Scan-Lib REQUIRED - 1.0.22 OK - > hp-check[9213]: info: : cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK - > hp-check[9213]: info: : libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK - > hp-check[9213]: info: : python-xml Python-XML-Lib REQUIRED - 2.0.1 OK - > hp-check[9213]: info: : python-notify Desktop-notifications OPTIONAL - - OK - > hp-check[9213]: info: : > hp-check[9213]: info: :------------------------------ > hp-check[9213]: info: :| Compile Time Dependencies | > hp-check[9213]: info: :------------------------------ > hp-check[9213]: info: : > hp-check[9213]: info: : gcc gcc-Compiler REQUIRED - 4.6.3 OK - > hp-check[9213]: info: : libtool Build-tools REQUIRED - 2.4.2 OK - > hp-check[9213]: info: : make GNU-Build-tools REQUIRED 3.0 3.81 OK - > hp-check[9213]: info: : > hp-check[9213]: info: :---------------------- > hp-check[9213]: info: :| Python Extentions | > hp-check[9213]: info: :---------------------- > hp-check[9213]: info: : > hp-check[9213]: info: : cupsext CUPS-Extension REQUIRED - 3.13.10 OK - > hp-check[9213]: info: : pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK - > hp-check[9213]: info: : hpmudext IO-Extension REQUIRED - 3.13.10 OK - > hp-check[9213]: info: : > hp-check[9213]: info: :----------------------- > hp-check[9213]: info: :| Scan Configuration | > hp-check[9213]: info: :----------------------- > hp-check[9213]: info: : > hp-check[9213]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.d/dll.conf' > hp-check[9213]: info: : scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK - > hp-check[9213]: info: : > hp-check[9213]: info: :------------------------------ > hp-check[9213]: info: :| DISCOVERED SCANNER DEVICES | > hp-check[9213]: info: :------------------------------ > hp-check[9213]: info: : > hp-check[9213]: info: :device `hpaio:/net/Officejet_4620_series?ip=192.168.1.4' is a Hewlett-Packard Officejet_4620_series all-in-one > > hp-check[9213]: info: : > hp-check[9213]: info: :-------------------------- > hp-check[9213]: info: :| DISCOVERED USB DEVICES | > hp-check[9213]: info: :-------------------------- > hp-check[9213]: info: : > hp-check[9213]: info: :No devices found. > hp-check[9213]: info: : > hp-check[9213]: info: :--------------------------------- > hp-check[9213]: info: :| INSTALLED CUPS PRINTER QUEUES | > hp-check[9213]: info: :--------------------------------- > hp-check[9213]: info: : > hp-check[9213]: info: : > hp-check[9213]: info: :Officejet_4620 > hp-check[9213]: info: :-------------- > hp-check[9213]: info: :Type: Printer > hp-check[9213]: info: :Device URI: hp:/net/Officejet_4620_series?ip=192.168.1.4 > hp-check[9213]: info: :PPD: /etc/cups/ppd/Officejet_4620.ppd > hp-check[9213]: info: :PPD Description: HP Officejet 4620 Series, hpcups 3.13.10 > hp-check[9213]: info: :Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 CET > /usr/lib/cups/filter/hpcups failed > hp-check[9213]: info: :Communication status: Good > hp-check[9213]: info: : > hp-check[9213]: info: :Officejet_4620_fax > hp-check[9213]: info: :------------------ > hp-check[9213]: info: :Type: Fax > hp-check[9213]: info: :Device URI: hpfax:/net/Officejet_4620_series?ip=192.168.1.4 > hp-check[9213]: info: :PPD: /etc/cups/ppd/Officejet_4620_fax.ppd > hp-check[9213]: info: :PPD Description: HP Fax4 hpcups > hp-check[9213]: info: :Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET > hp-check[9213]: info: :Communication status: Good > hp-check[9213]: info: : > hp-check[9213]: info: : > hp-check[9213]: info: :-------------- > hp-check[9213]: info: :| PERMISSION | > hp-check[9213]: info: :-------------- > hp-check[9213]: info: : > hp-check[9213]: info: :No errors or warnings. > hp-check[9213]: info: : > hp-check[9213]: info: :Done. > > ambvetghelfinieddu@ambvetghelfinieddu-PC:~$ hp-doctor > > HP Linux Imaging and Printing System (ver. 3.13.10) > Self Diagnse Utility and Healing Utility ver. 1.0 > > Copyright (c) 2001-13 Hewlett-Packard Development Company, LP > This software comes with ABSOLUTELY NO WARRANTY. > This is free software, and you are welcome to distribute it > under certain conditions. See COPYING file for more details. > > Checking for Deprecated items.... > No Deprecated items are found > > Checking for HPLIP updates.... > Latest version of HPLIP is already installed. > > Checking for Dependencies.... > > --------------- > | SYSTEM INFO | > --------------- > > Kernel: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux > Host: ambvetghelfinieddu-PC > Proc: 3.5.0-42-generic #65~precise1-Ubuntu SMP Wed Oct 2 20:57:24 UTC 2013 GNU/Linux > Distribution: ubuntu 12.04 > Bitness: 32 bit > > ----------------------- > | HPLIP CONFIGURATION | > ----------------------- > > HPLIP-Version: HPLIP 3.13.10 > HPLIP-Home: /usr/share/hplip > HPLIP-Installation: Auto installation is supported for ubuntu distro 12.04 version > > Current contents of '/etc/hp/hplip.conf' file: > # hplip.conf. Generated from hplip.conf.in by configure. > > [hplip] > version=3.13.10 > > [dirs] > home=/usr/share/hplip > run=/var/run > ppd=/usr/share/ppd/HP > ppdbase=/usr/share/ppd > doc=/usr/share/doc/hplip-3.13.10 > html=/usr/share/doc/hplip-3.13.10 > icon=/usr/share/applications > cupsbackend=/usr/lib/cups/backend > cupsfilter=/usr/lib/cups/filter > drv=/usr/share/cups/drv/hp > bin=/usr/bin > > # Following values are determined at configure time and cannot be changed. > [configure] > network-build=yes > libusb01-build=no > pp-build=no > gui-build=yes > scanner-build=yes > fax-build=yes > dbus-build=yes > cups11-build=no > doc-build=yes > shadow-build=no > hpijs-install=no > foomatic-drv-install=no > foomatic-ppd-install=no > foomatic-rip-hplip-install=no > hpcups-install=yes > cups-drv-install=yes > cups-ppd-install=no > internal-tag=3.13.10 > restricted-build=no > ui-toolkit=qt4 > qt3=no > qt4=yes > policy-kit=no > lite-build=no > udev-acl-rules=yes > udev_sysfs_rules=no > hpcups-only-build=no > hpijs-only-build=no > > Current contents of '/var/lib/hp/hplip.state' file: > [plugin] > installed = 1 > eula = 1 > version = 3.13.10 > > Current contents of '~/.hplip/hplip.conf' file: > [upgrade] > notify_upgrade = false > last_upgraded_time = 1382083915 > pending_upgrade_time = 0 > latest_available_version = 3.13.10 > > [last_used] > device_uri = "hp:/net/Officejet_4620_series?ip=192.168.1.4" > printer_name = HP-Officejet-4620_02 > working_dir = . > > [settings] > systray_visible = 0 > systray_messages = 0 > > [commands] > scan = /usr/bin/xsane -V %SANE_URI% > > [refresh] > rate = 30 > enable = false > type = 1 > > [polling] > enable = false > interval = 5 > device_list = > > [fax] > voice_phone = > email_address = > > [installation] > date_time = 30/10/2013 17:24:03 > version = 3.13.10 > > -------------------------- > | External Dependencies | > -------------------------- > > policykit Admin-Policy-framework OPTIONAL - 0.104 OK - > gs Ghostscript REQUIRED 7.05 9.05 OK - > network Network-wget OPTIONAL - 1.13.4 OK - > scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK - > avahi-utils avahi-utils OPTIONAL - 0.6.30 OK - > dbus DBus REQUIRED - 1.4.18 OK - > cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running' > xsane SANE-GUI OPTIONAL 0.9 0.998 OK - > > ------------------------- > | General Dependencies | > ------------------------- > > reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK - > libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK - > pil Python-Image-Lib OPTIONAL - 1.1.7 OK - > pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 OK - > libjpeg JPEG-Lib REQUIRED - - OK - > libpthread POSIX-Threads-Lib REQUIRED - 2.15 OK - > python-dbus Python-DBUS REQUIRED 0.80.0 1.0.0 OK - > python-devel Python-SDK REQUIRED 2.2 2.7.3 OK - > pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK - > cups-devel CUPS-SDK REQUIRED - 1.5.3 OK - > sane-devel SANE-SDK REQUIRED - 1.0.22 OK - > libusb USB-Lib REQUIRED - 1.0 OK - > sane Scan-Lib REQUIRED - 1.0.22 OK - > cups-image CUPS-Image-Lib REQUIRED - 1.5.3 OK - > libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK - > python-xml Python-XML-Lib REQUIRED - 2.0.1 OK - > python-notify Desktop-notifications OPTIONAL - - OK - > > ------------------------------ > | Compile Time Dependencies | > ------------------------------ > > gcc gcc-Compiler REQUIRED - 4.6.3 OK - > libtool Build-tools REQUIRED - 2.4.2 OK - > make GNU-Build-tools REQUIRED 3.0 3.81 OK - > > ---------------------- > | Python Extentions | > ---------------------- > > cupsext CUPS-Extension REQUIRED - 3.13.10 OK - > pcardext PhotoCard-Extension REQUIRED - 3.13.10 OK - > hpmudext IO-Extension REQUIRED - 3.13.10 OK - > > ----------------------- > | Scan Configuration | > ----------------------- > > hpaio HPLIP-SANE-Backend REQUIRED - 3.13.10 OK 'hpaio found in /etc/sane.d/dll.conf' > scanext Scan-SANE-Extension REQUIRED - 3.13.10 OK - > > ------------------------------ > | DISCOVERED SCANNER DEVICES | > ------------------------------ > > device `hpaio:/net/Officejet_4620_series?ip=192.168.1.4' is a Hewlett- > Packard Officejet_4620_series all-in-one > > -------------------------- > | DISCOVERED USB DEVICES | > -------------------------- > > No devices found. > > --------------------------------- > | INSTALLED CUPS PRINTER QUEUES | > --------------------------------- > > Officejet_4620 > -------------- > Type: Printer > Device URI: hp:/net/Officejet_4620_series?ip=192.168.1.4 > PPD: /etc/cups/ppd/Officejet_4620.ppd > PPD Description: HP Officejet 4620 Series, hpcups 3.13.10 > Printer status: printer Officejet_4620 is idle. enabled since mer 30 ott 2013 16:48:52 /usr/lib/cups/filter/hpcups failed > Communication status: Good > > Officejet_4620_fax > ------------------ > Type: Fax > Device URI: hpfax:/net/Officejet_4620_series?ip=192.168.1.4 > PPD: /etc/cups/ppd/Officejet_4620_fax.ppd > PPD Description: HP Fax4 hpcups > Printer status: printer Officejet_4620_fax is idle. enabled since mer 30 ott 2013 16:48:14 CET > Communication status: Good > > -------------- > | PERMISSION | > -------------- > > Checking for Configured Queues.... > > Queue(s) configured correctly using HPLIP. > > Checking for HP Properitery Plugin's.... > HP Properitery Plugin's are not required as no plug-in printer is present. > > Diagnose completed... > > I updated with 3.13.11. > I tried to delete existing printers and run hp-setup. The problem is exactly the same. > > Can you help me, please? > > To manage notifications about this bug go to: > https://bugs.launchpad.net/hplip/+bug/1250806/+subscriptions [2] Scopri istella, il nuovo motore per il web italiano. Istella garantisce risultati di qualità e la possibilità di condividere, in modo semplice e veloce, documenti, immagini, audio e video. Usa istella, vai su http://www.istella.it?wtk=amc138614816829636 [3] Links: ------ [1] https://bugs.launchpad.net/bugs/1250806 [2] https://bugs.launchpad.net/hplip/+bug/1250806/+subscriptions [3] http://www.istella.it?wtk=amc138614816829636 Scopri istella, il nuovo motore per il web italiano. Istella garantisce risultati di qualità e la possibilità di condividere, in modo semplice e veloce, documenti, immagini, audio e video. Usa istella, vai su http://www.istella.it?wtk=amc138614816829636