[Asus M4A88TD-V EVO/USB3] System freezes after suspend to RAM

[Erlenmayr]

Since saucy, system freezes after suspend to RAM. It really freezes. Not just X. No terminal switch with Ctrl+Alt+F1 possible or SSH login to machine possible. System was upgraded from Raring to Saucy after release, not in beta or other test phases.
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ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: stephan 2481 F.... pulseaudio
 /dev/snd/controlC2: stephan 2481 F.... pulseaudio
 /dev/snd/controlC0: stephan 2481 F.... pulseaudio
DistroRelease: Ubuntu 13.10
HibernationDevice: RESUME=UUID=2c3c9dcb-0fd6-4860-98d0-53c4dba319d8
InstallationDate: Installed on 2011-10-18 (731 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: System manufacturer System Product Name
MarkForUpload: True
NonfreeKernelModules: fglrx
Package: linux (not installed)
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=427dcfbf-6f4e-49e5-abe1-1b50a9d37e88 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Failed to create secure directory (/run/user/1000/pulse): Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-12-generic N/A
 linux-backports-modules-3.11.0-12-generic N/A
 linux-firmware 1.116
RfKill:

Tags: saucy
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: Upgraded to saucy on 2013-10-17 (0 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 08/09/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2301
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A88TD-V EVO/USB3
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2301:bd08/09/2012:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Erlenmayr (erlenmayr)]

More specific: It freezes after waking up. Going to sleep seems to work.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1241582

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Erlenmayr (erlenmayr)]

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[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.12 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.12-rc5-saucy/

[Erlenmayr (erlenmayr)]

@Joseph: With Kernel 3.12 it works. It successfully wakes up. (It did not lock the screen before suspend though, but that's a different issue.)

[Joseph Salisbury (jsalisbury)]

Can you next test the latest 3.11 stable tree to see if the fix in 3.12 has already been sent to upstream stable. If the bug still exists in the latest 3.11 stable tree, we can perform a reverse bisect to identify the commit that fixes this in 3.12. The latest 3.11 stable kernel is: 3.11.5 and can be downloaded from:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.11.5-saucy/

[Erlenmayr (erlenmayr)]

Works with 3.11.5 from PPA.

And yes, I made sure that GRUB bootet the right one.

[Joseph Salisbury (jsalisbury)]

This bug will be fixed when Saucy receives the upstream 3.11.5 updates.

[Erlenmayr (erlenmayr)]

On some occasions still freeze. I will now test kernel 3.12 for longer.

[Erlenmayr (erlenmayr)]

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[Erlenmayr (erlenmayr)]

Problem persists with all kernel versions I am testing from 3.11.0 to 3.12 (namely 3.11.0-12, 3.11.0-13, 3.11.5, 3.11.6, 3.12.0rc5).

Fglrx is now completely purged (libgl1 etc. is freshly reinstalled).

[Erlenmayr (erlenmayr)]

I think it is not fixed. 3.11.0-13.20 did freeze this time.

[Erlenmayr (erlenmayr)]

Another observation: System does not freeze immediately after wakeup. I occasionally see the panel clock on the login screen counting up for 2 seconds before freeze.

[Flittermice (flittermice)]

Joining this bug now...
It happens both after suspend and hibernation, at least with Unity and with Gnome Shell.

In my case it's not a real freeze. I can see the desktop, I can move the mouse pointer, Gnome 3 even reacts when I move the mouse pointer to the top left corner (animation). But it doesn't react to keys or mouse clicks. It's possible to switch to a virtual console once (Ctrl-Alt-F1), but going back to the graphical desktop stops the computer working finally.

Following the recommendations here I installed the mainline kernel 3.12-rc7-saucy but that didn't change anything.
Please let me know if I can contribute something for debugging.

[Erlenmayr (erlenmayr)]

I am primarily using gnome-panel. Also I normally use gdm, but I purged it since this bug and the problems are exactly the same with lightdm.

I never had a freeze using "sudo pm-hibernate", but I did not use it often (I actually just started using it since suspend to RAM does not work).

I will switch to unity and gnome-shell over the next days and report on observations related to this bug.

[Flittermice (flittermice)]

As kernel 3.12 didn't work for Erlenmayr and me I added the tag "kernel-bug-exists-upstream".

[Erlenmayr (erlenmayr)]

New observation:

I never had a freeze, when suspending with the commands "sudo pm-suspend", "sudo pm-hibernate" or "sudo pm-suspend-hybrid".

Maybe it is related with X and with screen locks. Could explain why it takes a few seconds after wakeup until freeze. (I am free of fglrx for a while now and reinstalled the critical mesa packages. 3D games like 0AD and Minecraft work.)

@Flittermice: Can you give a description of your hardware platform?

[Flittermice (flittermice)]

I couldn't await to come home from work to try your "sudo" commands. This workaround would have been a good way to make my computer usable again. But same thing as always...

I have a Nvidia graphics card (NVIDIA Corporation GT218 [GeForce 210] (rev a2)), an Asus P5B board, 6 GB RAM, nothing special besides.
Any logfiles?

[Angelos Sfakianakis (angelos-sfakianakis-deactivatedaccount)]

In my case, the User Interface (Unity) seems to work fine. However, the system is at a peculiar state. It can't shutdown, restart or suspend (not even from the Terminal) and the Network Manager is not showing any connections. Also, most applications can't be started after a suspend. However, the system restarts when instructed to do so as root (`sudo restart`).
The problem doesn't occur always, but about half the times (thus it is really annoying)!
I hope my comment will help locate and/or fix the Bug... :D

PS. My graphics card is an NVIDIA GeForce 520M (512MB DDR2 RAM) and my processor is an Intel Atom N2700 @2.13GHz. Of course, I use Ubuntu 13.10 (upgraded from Ubuntu 13.04)...

[Flittermice (flittermice)]

A few times I had similar problems like Angelos had.
I now am pretty sure that in my case the NOUVEAU driver in combination with the new GNOME libraries is the reason for the troubles.

Yesterday I gave up and installed Mint 15 with cinnamon - but same here. Only the combination lightdm+xfce made no problems. One time I had the chance to look at "dmesg" and there I saw a ton of errors (more than 50 lines) coming from noveau after waking up. Then I installed the proprietary nvidia drivers and the problems were gone.
My fault that I lost this dmesg output when I reinstalled Ubuntu 13.10 then.

Actual state: Ubuntu Gnome 13.10, Nvidia drivers 319 => working.
I hope that nouveau will soon be usable again, because the text consoles look ugly with nvidia drivers, no KMS, ...

[penalvch (penalvch)]

Erlenmayr, the next step is to bisect from Raring to Saucy, in order to identify the offending commit. Could you please do this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

[Graeme Hewson (ghewson)]

I have the same motherboard as the OP and an Nvidia graphics card with the proprietary driver.

I didn't experience the problem after upgrading Kubuntu from 13.04 to 13.10 with 3.11.0-12. After upgrading to 3.11.0-13 a few days ago, though, I have had the problem intermittently. Testing my system a few times with 3.11.0-13, it was fine, but I've had the problem twice with the system slept overnight. I'm currently back on 3.11.0-12 without a problem.

In my case, the system wakes up and I can enter a few characters of my password into LightDM. Then the system freezes. It's unresponsive to the keyboard and mouse, and pinging it from another machine fails.

[penalvch (penalvch)]

Graeme Hewson, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control team, and Ubuntu Bug Squad would like you to please file a new report by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report would delay your problem being addressed as quickly as possible.

No need exists to comment here at this time. After reading the above documentation in it's entirety, if you have further questions, you are welcome to redirect them to the appropriate mailing list or forum via http://www.ubuntu.com/support/community/mailinglists , or you may contact me directly.

Thank you for your understanding.

[Erlenmayr (erlenmayr)]

By the way, the problem still exists with current kernel versions (including "proposed" updates).

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Erlenmayr (erlenmayr)]

Suspend to RAM still does not work.

[penalvch (penalvch)]

Erlenmayr, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, please just make a comment to this.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Erlenmayr (erlenmayr)]

For your information: Bug disappeared with 14.4 upgrade. But it existed until the end in 13.10.

[penalvch (penalvch)]

Erlenmayr, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1241582/comments/53 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.