05dc:a201 [Dell Inspiron 660] Lexar JumpDrive S70 32GB intermittently takes 12 seconds to open

[peterzay]

With disk utility, I create an encrypted USB2 flash drive.

When I plug the drive into a USB2 socket, it can take up to 10 seconds for the password window to display.

Ten seconds may not sound like much, but this process is usually near instantaneous.

A 16GB Kingston Data Traveler, also encrypted, works fine.

This is my first Lexar and first 32GB size for a flash drive.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-36-generic-pae 3.2.0-36.57
ProcVersionSignature: Ubuntu 3.2.0-36.57-generic-pae 3.2.35
Uname: Linux 3.2.0-36-generic-pae i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.1
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: PCH [HDA Intel PCH], device 0: CONEXANT Analog [CONEXANT Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: peterzay 4665 F.... pulseaudio
 /dev/snd/controlC0: peterzay 4665 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xf7910000 irq 46'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:14f150a1,10280581,00100100 HDA:80862806,10280581,00100000'
   Controls : 31
   Simple ctrls : 13
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xf7080000 irq 17'
   Mixer name : 'Nvidia GPU 1c HDMI/DP'
   Components : 'HDA:10de001c,10de0977,00100100'
   Controls : 12
   Simple ctrls : 2
Date: Thu Jan 24 17:04:52 2013
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=e88c9651-8972-4dee-a10e-27225c840e4c
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MachineType: Dell Inc. Inspiron 660
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-36-generic-pae root=UUID=e8effe4c-bd23-4254-93d4-fe7481d882ef ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-36-generic-pae N/A
 linux-backports-modules-3.2.0-36-generic-pae N/A
 linux-firmware 1.79.1
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0XR1GT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/26/2012:svnDellInc.:pnInspiron660:pvr:rvnDellInc.:rn0XR1GT:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 660
dmi.sys.vendor: Dell Inc.
---
ApportVersion: 2.12-0ubuntu3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 2807 F.... pulseaudio
                      ubuntu 4733 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 2807 F.... pulseaudio
                      ubuntu 4733 F.... pulseaudio
CasperVersion: 1.336
DistroRelease: Ubuntu 13.10
LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha i386 (20130809)
MachineType: Dell Inc. Inspiron 660
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 0 inteldrmfb
 1 nouveaufb
ProcKernelCmdLine: file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.10.0-6.17-generic 3.10.3
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.10.0-6-generic N/A
 linux-backports-modules-3.10.0-6-generic N/A
 linux-firmware 1.113
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Tags: saucy
Uname: Linux 3.10.0-6-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 05/13/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 0XR1GT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd05/13/2013:svnDellInc.:pnInspiron660:pvr:rvnDellInc.:rn0XR1GT:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 660
dmi.sys.vendor: Dell Inc.

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

This problem does not occur on Ubuntu 12.10 Quantal Quetzal.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.8 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.8-rc5-raring/

[peterzay (peterzay)]

As per comment #3, this problem is resolved in Ubuntu 12.10 which is kernel v3.5 (if memory serves).

So there should be no need to kernel test v3.8.

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

This is a problem in Ubuntu 13.04 with kernel 3.8.0-27-generic.

Please do not close this issue.

Thanks.

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

With BIOS A05 07/26/2012, it takes 15.2 secs to get the password screen of the encrypted USB drive.

With BIOS A09 02/01/2013, it takes 2.3 secs to get the password screen of the encrypted USB drive.

That is a significant improvement.

Note that repeat attempts on A05 do not take 15.2 secs, more like 2.3 secs.

I leave to you the decision as to whether that is fast enough.

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

ok.

[peterzay (peterzay)]

Sometimes the encrypted USB drive takes 12 secs to get to the password screen, sometimes 2 secs.

This is on a regular non-admin user account.

Please reopen the case.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

peterzay, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc4

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[peterzay (peterzay)]

This post is coming from a liveDVD session.

I have booted 4x and inserted the encrypted USB drive each time just after boot.

The times to password screen are 3, 10, 15, 3 secs for each of the 4 boots respectively.

This post is for liveDVD boot number 4.

apport-collect -p linux 1104506 to follow.

[peterzay (peterzay)]

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[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

The kernel is 3.10.0-6-generic from the liveDVD Ubuntu 13.10 9-aug-2013 beta.

Please let me know if latest upstream kernel testing is required.

[penalvch (penalvch)]

peterzay, please test the latest mainline kernel as previously requested.

[peterzay (peterzay)]

After review of the mainline kernel test procedure, I assess the risk to my production machine as being too high.

My near identical test machine (no nVidia card) does not exhibit the problem. It takes about 2 secs to display the password screen for the encrypted USB key.

Note that my production machine (with nVidia card) does not use any proprietary drivers.

Could you possibly supply a liveDVD iso image for my download that contains kernel 3.11.0-031100rc4? I would live boot my production machine and test without risk.

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

Please see comment #11 for BIOS update results.

Since then, the BIOS has been updated to A10 with similar behaviour as A09.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

peterzay, did this problem not occur in a release prior to Precise?

[peterzay (peterzay)]

When I purchased the USB drive, I was already using Ubuntu 12.04.

[peterzay (peterzay)]

If it is of interest to you, I can test an old liveCD Ubuntu version of your choice. Let me know.

Remember, the problem is intermittent. It may be hard to test conclusively.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

peterzay, for regression testing purposes, could you please test Lucid via http://old-releases.ubuntu.com/releases/lucid/ ?

[peterzay (peterzay)]

The same test on Ubuntu 10.04.4 took 14 secs to display the password screen. So the problem already existed back then.

The most striking feature about this test was the inability of this version of Ubuntu to properly handle the graphics function at a modern (high) screen resolution.

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

peterzay, well, the last thing we would need is a test of the latest mainline kernel. I'm not terribly sure what assessment you made to determine the risk, but if one does a full backup (ex. just critical data, bit-for-bit drive copy via cloning software, etc.) no risk exists. As it stands, we are limited to the Ubuntu Community only, and the at most handful of upstream developers, which does not maximize the probability of this issue being addressed.

Hence, would it be possible to test the latest mainline kernel so we can get upstream developers to check this out?

[peterzay (peterzay)]

As previously requested in comment #35, could you possibly supply a liveDVD iso image for my download that contains kernel 3.11.0-031100rc4?

I would live boot my production machine and test without risk.

[penalvch (penalvch)]

peterzay, unfortunately I would not be supplying a live environment that contains this kernel. However, you are welcome to do this via https://help.ubuntu.com/community/LiveCDCustomization .

[peterzay (peterzay)]

The instructions for liveCD customization appear to vary somewhat from Ubuntu 9.04, 9.10, 10.04 with no clear instructions for the 13.04 or 13.10 releases.

Given the complexity of the liveCD customization documentation, I do not trust these instructions for 13.04 or 13.10.

Can our Lexar USB drive access time test be performed in a VirtualBox virtual machine? In that kind of environment, I am confident that all the risks are contained. The challenge is understanding hardware response testing times in a virtual environment.

Could you get your kernel team and VirtualBox team to assess the feasibility of the test I am proposing? It is not obviously valid to test hardware response time in a virtual environment.

Failing that, could you get one of your liveCD customization experts to build that liveDVD with kernel 3.11.0-031100rc4 for the kernel team?

[Joseph Salisbury (jsalisbury)]

Given the number of bugs that the Kernel Team receives during any development cycle it is impossible for us to review them all. Therefore, we occasionally resort to using automated bots to request further testing. This is such a request.

We are approaching release and would like to confirm if this bug is still present. Please test again with the latest development kernel and indicate in the bug if this issue still exists or not.

You can update to the latest development kernel by simply running the following commands in a terminal window:

    sudo apt-get update
    sudo apt-get dist-upgrade

If the bug still exists, change the bug status from Incomplete to Confirmed. If the bug no longer exists, change the bug status from Incomplete to Fix Released.

Thank you for your help, we really do appreciate it.

[peterzay (peterzay)]

Joseph,

I cannot upgrade my production platform to a development release.

However, I can download the latest beta liveCD of 13.10 and boot into that
and conduct the test.

Would that be ok?

I am replying directly to your email because Launchpad is down.

Thanks.

On Fri, Sep 20, 2013 at 6:37 PM, Joseph Salisbury <
<email address hidden>> wrote:

> Given the number of bugs that the Kernel Team receives during any
> development cycle it is impossible for us to review them all. Therefore,
> we occasionally resort to using automated bots to request further
> testing. This is such a request.
>
> We are approaching release and would like to confirm if this bug is
> still present. Please test again with the latest development kernel and
> indicate in the bug if this issue still exists or not.
>
> You can update to the latest development kernel by simply running the
> following commands in a terminal window:
>
> sudo apt-get update
> sudo apt-get dist-upgrade
>
> If the bug still exists, change the bug status from Incomplete to
> Confirmed. If the bug no longer exists, change the bug status from
> Incomplete to Fix Released.
>
> Thank you for your help, we really do appreciate it.
>
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>
> ** Tags added: kernel-request-3.11.0-7.14
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1104506
>
> Title:
> 05dc:a201 [Dell Inspiron 660] Lexar JumpDrive S70 32GB intermittently
> takes 12 seconds to open
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1104506/+subscriptions
>

--
Peter

[Brad Figg (brad-figg)]

This change was made by a bot.

[peterzay (peterzay)]

I have booted into a liveDVD version of Ubuntu 13.10 Saucy Salamander and get access to the Lexar 32GB encrypted drive after a 12 second wait.

So the problem is not resolved in this kernel version.

[peterzay (peterzay)]

This is still a problem in 15.04 Vivid Vervet.