Netflix Desktop does not display video on systems with compositing disabled

[Erich E. Hoover]

Netflix Desktop is unable to display video at all on some systems. Some users have reported that clearing the profile directory fixes the problem:
rm -Rf ~/.netflix-desktop

[Jason Godwin (agodwin)]

I have this bug as well, but removing the config file doesn't work. I still get the blank screen with the audio playing. Silverlight seems to work everywhere else I've tested it, just not on Netflix. I'm running the legacy nvidia 173 driver.

[William Seddon (wseddon)]

I tried this on Lubuntu 12.04. When I open the Netflix Desktop, I get to the Netflix start screen, I'm logged on to Netflix, but when I select a video, the screen goes black, except for the cursor. No picture , no sound.

System is a Dell Inspiron 700M
Pentium M 1.6Gz processor
2 Gb RAM

[ron eames (persccal)]

I also get the same results as wseddon, however, when invoked from a terminal, I get a glibc detected error. I'm guessing there is an overflow in the stack? The dump generated follows:

*** glibc detected *** C:\Program Files\Mozilla Firefox\plugin-container.exe: free(): invalid next size (normal): 0x7cf17e70 ***
======= Backtrace: =========
/lib/i386-linux-gnu/libc.so.6(+0x75ee2)[0xf7482ee2]
/lib/i386-linux-gnu/libc.so.6(closedir+0x28)[0xf74c0478]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc3755e]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc37a62]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so(wine_nt_to_unix_file_name+0x520)[0x7bc3b330]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc3be10]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so(NtQueryAttributesFile+0x37)[0x7bc43b47]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so(RtlDoesFileExists_U+0x7d)[0x7bc3c64d]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so(RtlDosSearchPath_U+0x216)[0x7bc59786]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so(SearchPathW+0x12f)[0x7b85931f]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so[0x7b85d2e3]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so[0x7b85f8f6]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so(CreateProcessA+0x154)[0x7b860ca4]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so(UnhandledExceptionFilter+0x5fe)[0x7b83aa1e]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc8b00d]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc737bd]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc7378f]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc73d95]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so(NtRaiseException+0x1f)[0x7bc75cdf]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc75ed4]
[0xdeadbabe]
/opt/wine-compholio/bin/../lib/wine/wined3d.dll.so(+0x5fcf0)[0xf6e31cf0]
/opt/wine-compholio/bin/../lib/wine/wined3d.dll.so(+0x63e91)[0xf6e35e91]
/opt/wine-compholio/bin/../lib/wine/wined3d.dll.so(wined3d_create+0x5a)[0xf6ebf58a]
/opt/wine-compholio/bin/../lib/wine/d3d9.dll.so(+0x20182)[0xf7117182]
/opt/wine-compholio/bin/../lib/wine/d3d9.dll.so(Direct3DCreate9+0x5c)[0xf710bb3c]
[0x1c70158]
[0x1c6ffb1]
[0x1c11a51]
[0x1c52272]
[0x1c50d54]
[0x10a38da8]
[0x109d634d]
[0x10a07ab9]
[0x10a07c01]
[0x10a21fdf]
[0x10a26a04]
[0x10a2cd1d]
[0x1c9befd]
[0x1c5ac9f]
[0x1c3cbfb]
[0x1c1459d]
[0x1be38e6]
[0x1be3bcc]
[0x1be3d77]
[0x1be3e0e]
[0x1be3e62]
[0x1be3f75]
[0x1bd4702]
/opt/wine-compholio/bin/../lib/wine/user32.dll.so(+0xb258a)[0x7ea5e58a]
/opt/wine-compholio/bin/../lib/wine/user32.dll.so(+0xb2cdc)[0x7ea5ecdc]
/opt/wine-compholio/bin/../lib/wine/user32.dll.so(+0xb52ed)[0x7ea612ed]
/opt/wine-compholio/bin/../lib/wine/user32.dll.so(DispatchMessageW+0x9e)[0x7ea2343e]
[0x106836ae]
[0x10686834]
[0x102cf361]
[0x102beb8a]
[0x10a42fe9]
[0x40126a]
[0x4014a0]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so[0x7b85c22c]
/opt/wine-compholio/bin/../lib/wine/kernel32.dll.so[0x7b85d49f]
/opt/wine-compholio/bin/../lib/wine/ntdll.dll.so[0x7bc73740]
======= Memory map: ========
00010000-00220000 rw-p 00000000 00:00 0
00220000-00222000 rw-p 00000000 00:00 0
00222000-00223000 ---p 00000000 00:00 0
00223000-0023000...

[Erich E. Hoover (ehoover)]

ron,

Prior to that crash do you see an error finding libgl like in this bug?:
https://bugs.launchpad.net/netflix-desktop/+bug/1083902

You probably need to launch Netflix Desktop like so:
LIBGL_DEBUG=verbose netflix-desktop --showdebug

[Gargoyle76 (traviskesler)]

12.10 Kubuntu nVidia card 4GB ram
Same problem
Can pick through instant queue
Pick video and goes black with sound

[ron eames (persccal)]

Eric:

Thank you.... that was entirely the problem. I will now commence to search exactly what the problem was for the learning expeience...

Again..Thank you.

Ron

[WSiaB (johnl-kirkersoft)]

I am having the same issue (get into Netflix web site but black screen instead of video), but I am also getting an error message pop up. I tried clearing the profile and started in debug with no change. Attached is the backtrace and here is the debug window contents:
johnl@John-Inspiron-1501:~$ LIBGL_DEBUG=verbose netflix-desktop --showdebug
fixme:heap:HeapSetInformation (nil) 1 (nil) 0
p11-kit: couldn't load module: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: cannot open shared object file: No such file or directory
fixme:system:SetProcessDPIAware stub!
fixme:process:SetProcessDEPPolicy (1): stub
fixme:console:AttachConsole stub ffffffff
fixme:iphlpapi:NotifyAddrChange (Handle 0x2ffe900, overlapped 0x2ffe8e4): stub
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:advapi:RegisterTraceGuidsW (0x1436926, 0x2096640, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x209a580, (null), (null), 0x2096670,): stub
fixme:win:EnumDisplayDevicesW ((null),0,0x32d4d0,0x00000000), stub!
fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates\\0\\update-1.status" 0x32b1b4): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\active-update-1.xml" 0x32a074): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates-1.xml" 0x32a074): stub
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15eeb0)->({075731e1-3a3a-4739-a7f7-46ae01f677f7}, (null)) - stub
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15eeb0)->({00000000-0000-0000-0000-000000000000}, (null)) - stub
fixme:alsa:AudioSessionControl_UnregisterAudioSessionNotification (0x15eeb0)->(0x4e6b900) - stub
fixme:advapi:TraceEvent 0 0x32cf38
fixme:resource:GetGuiResources (0xffffffff,0): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\active-update-1.xml" 0x329bf4): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates-1.xml" 0x329bf4): stub
fixme:win:FlashWindowEx 0x32b3dc
fixme:imm:ImmGetOpenStatus (0x16f028): semi-stub
fixme:imm:ImmReleaseContext (0x10070, 0x16f028): stub
fixme:appbar:SHAppBarMessage unknown msg: 4
fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub
fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub
fixme:appbar:SH...

[Jaime Balbino (jaimebalb)]

Blank screen resolved with Mesa-drivers install. In Ubuntu is the package mesa-utils.

[Jaime Balbino (jaimebalb)]

Hi, I have netbook with AMD MV-40 and ATI RandeonHD 2200. My Ubuntu 12.10 not have ATI driver. I resolve blank screen (with sound ok). I see Bug #1083862
in https://bugs.launchpad.net/net.... I run
"# LIBGL_DEBUG=verbose netflix-desktop --showdebug" and I see this error in log:

libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/tls/r600_dri.so
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/r600_dri.so
libGL: Can't open configuration file /etc/drirc: File or directoy not found

In http://ubuntuforums.org/showth... I read the r600_dri.so is part from Mesa-dri. I run "# sudo apt-get install mesa-utils" and run 2 times "# netflix-desktop"

Problem resolved!

[Erich E. Hoover (ehoover)]

Jaime, mesa-utils shouldn't really fix this kind of thing - do you know which dependencies it pulled in? I'll need to add whatever the appropriate dependency is onto the package so that this doesn't happen to people anymore.

[Kheops_74 (sang)]

Same problem here. No image with sound. mesa-utils was already installed. I ran the debug command and didn't see specific error message.

[Kheops_74 (sang)]

Here the log. I launched netflix-desktop, start a video (no image, but i heard the sound), quit the video and close netflix desktop.

fixme:heap:HeapSetInformation (nil) 1 (nil) 0
fixme:system:SetProcessDPIAware stub!
fixme:process:SetProcessDEPPolicy (1): stub
fixme:console:AttachConsole stub ffffffff
fixme:iphlpapi:NotifyAddrChange (Handle 0x2ffe904, overlapped 0x2ffe8e8): stub
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x35ee6fc 0x35ee6bc 0x35ee6e8) Stub!
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x35ee6fc 0x35ee6bc 0x35ee6e8) Stub!
fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x35ee6fc 0x35ee6bc 0x35ee6e8) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x35ee6fc 0x35ee6bc 0x35ee6e8) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x35ee6fc 0x35ee6bc 0x35ee6e8) Stub!
fixme:advapi:RegisterTraceGuidsW (0x14392c4, 0x2d1f640, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x2d22440, (null), (null), 0x2d1f670,): stub
fixme:win:EnumDisplayDevicesW ((null),0,0x32d4d0,0x00000000), stub!
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15e8e0)->({842b2b85-08c1-455a-ad14-96985a39b0be}, (null)) - stub
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15e8e0)->({00000000-0000-0000-0000-000000000000}, (null)) - stub
fixme:alsa:AudioSessionControl_UnregisterAudioSessionNotification (0x15e8e0)->(0x423dd40) - stub
fixme:advapi:TraceEvent 0 0x32cf40
fixme:resource:GetGuiResources (0xffffffff,0): stub
fixme:win:FlashWindowEx 0x32b3dc
fixme:imm:ImmGetOpenStatus (0x1700a0): semi-stub
fixme:imm:ImmReleaseContext (0x10080, 0x1700a0): stub
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
fixme:advapi:TraceEvent 0 0x32ace8
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing" 0x65fe384): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.sbstore" 0x65fe31c): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.cache" 0x65fe32c): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-phish-simple-1.sbstore" 0x65fe31c): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-phish-simple-1.cache" 0x65fe32c): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing-backup" 0x65fe394): stub
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\thumbnails\\6e7dcdc39c994f82b844a4a59d416364-1.png" 0xdcfe3ac): stub
fixme:advapi:File...

[Erich E. Hoover (ehoover)]

Kheops_74, could you please attach a log from running?:
LIBGL_DEBUG=verbose netflix-desktop --showdebug
The "showdebug" option doesn't currently enable that extra information, which appears to be relevant to this issue.

[Kheops_74 (sang)]

Ok i will do it. An other piece of information. I use the Firefox icon on the desktop. It open the wine firefox version. I went to the netflix site. I loged in and start the same video. This time i saw the progress bar and a new message appear in the screen:

Whoops, something went wrong...

Internet Connection Problem

An Internet or home network connection problem is preventing playback. Please check your Internet Connection and try again.

Error Code : N8156-6205

My internet connection is ok. Maybe it's just a security parameter in Firefox.

[Kheops_74 (sang)]

Here the log

[Erich E. Hoover (ehoover)]

Unfortunately, the icon on the desktop won't use the correct Wine. In order to reduce confusion, new installs of Netflix Desktop (0.3.0) shouldn't create this icon (so you can safely delete it).

That's odd, there doesn't appear to be libgl diagnostics in that log... What graphics card, driver, and driver version are you using?

[Kheops_74 (sang)]

Card : Geforce GTX 55- TI
Driver : nVidia-current
Version : 304.64

I think i will delete the profile folder an reinstall everything again.

[Kheops_74 (sang)]

I reinstall. Here a new log. Seem to have more information.

[Erich E. Hoover (ehoover)]

Interesting, it appears that the nvidia driver doesn't report any additional information with that flag (checked on my PC as well). Anyway, you may try updating to the 310 driver, that's what I'm using (with a GeForce GTX 560M).

[Kheops_74 (sang)]

i tried with 310. Still only audio. I tried an other box (older) and it works fine.

What desktop are you using? On the box that work, it's Unity and on my box that didn't it's Gnome 3.6. I saw using alt-tab on the box who work that the icon is "set video mode to direct 3d" and look like the VLC icon. It's not the case on my Gnome box. Maybe i have a 3d problem on it. I really don't know where to begin the search.

Thanks

[Kheops_74 (sang)]

It works. I had a problem with Unity desktop and it's why i used Gnome. I think this was the solution to my Unity problem:

complete thread:
http://ubuntuforums.org/showthread.php?t=2075021

Then I find this in
Code:
/etc/X11/xorg.conf
Code:
Section "Extensions"
    Option "Composite" "Disable"
EndSection
How on earth did that get there? I changed to "Enable" and everything is fine now.

Since Unity works, netflix-desktop works on utity and on gnome. Great news.

[Peter Endre Hornyik (lapos599)]

I was experimenting with a few things I reaid in the forum. I have tryed loads of things, but faced the same issue. Once I click to play video black screen. Thanks

[Andrew Checketts (theminizoo)]

Well, although bug #1089976 seems to be solved, albeit haphazardly, I must now join in on this one. It worked flawlessly on a freshly-installed simplymepis system until I upgraded the rest of the system packages. Or, it could be that I stupidly decided out of curiosity to check what version of Firefox netflix-desktop was running, forgetting that Firefox delights in starting an upgrade from that window the moment you open it. So, I had upgraded on accident to 17.0.1. As I said, however, both the os upgrade and the netflix-desktop browser upgrade happened at roughly the same time.

I've deleted ~/.netflix-desktop; I've uninstalled it as well as wine-compholio, and tried purging and reinstalling both. But unfortunately I'm at a black screen. Audio is still perfect, just no video unfortunately.

Oh! I almost forgot. I had to disable the fullscreen addon now as well. Before the upgrades it worked perfectly as well (nifty addon I must say!) but this evening when I clicked on a title to watch in netflix, it would freeze momentarily, then completely crashed the KDE/xserver. I was able to repeat this multiple times, but discovered if I disabled that addon it then proceeded to the black screen. I don't know if that gives you any clues but I thought I should mention it.

Running SimplyMepis 11.0/64-bit (debian squeeze variant) HP DC7700, Intel integrated 82Q35 graphics controller. I'm attaching the LIBGL_DEBUG output.

Thanks for attacking this like you have.. you're a hero at my house!

[Andy Rowland (andyr13)]

Hello, here is the output when I run LIBGL_DEBUG=verbose netflix-desktop --showdebug

I have installed the Netflix Desktop, and can open and choose a movie to start but then it just goes to a black screen and does nothing. I am currently using Linux Mint 14.

################################################################################
# OpenGL Diagnostics #
################################################################################
X Error of failed request: BadRequest (invalid request code or no such operation)
  Major opcode of failed request: 135 (GLX)
  Minor opcode of failed request: 19 (X_GLXQueryServerString)
  Serial number of failed request: 12
  Current serial number in output stream: 12
################################################################################
# Firefox #
################################################################################
fixme:heap:HeapSetInformation (nil) 1 (nil) 0
fixme:system:SetProcessDPIAware stub!
fixme:process:SetProcessDEPPolicy (1): stub
fixme:console:AttachConsole stub ffffffff
fixme:iphlpapi:NotifyAddrChange (Handle 0x2ffe900, overlapped 0x2ffe8e4): stub
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub!
fixme:advapi:RegisterTraceGuidsW (0x1446926, 0x2096640, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x209a580, (null), (null), 0x2096670,): stub
fixme:win:EnumDisplayDevicesW ((null),0,0x33d4d0,0x00000000), stub!
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15d878)->({e64da4f9-22b8-43ce-80b8-65eccb8c7d38}, (null)) - stub
fixme:alsa:AudioSessionControl_SetGroupingParam (0x15d878)->({00000000-0000-0000-0000-000000000000}, (null)) - stub
fixme:alsa:AudioSessionControl_UnregisterAudioSessionNotification (0x15d878)->(0x4cdc9c0) - stub
fixme:advapi:TraceEvent 0 0x33cf38
fixme:resource:GetGuiResources (0xffffffff,0): stub
fixme:win:FlashWindowEx 0x33b3dc
fixme:imm:ImmGetOpenStatus (0x16e198): semi-stub
fixme:imm:ImmReleaseContext (0x10080, 0x16e198): stub
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
fixme:advapi:TraceEvent 0 0x33a7e8
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing" 0x695e384): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.sbstore" 0x695e31c): stub
fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.cache" 0x...

[Erich E. Hoover (ehoover)]

@Andy, this looks like your OpenGL driver is not properly installed. Are you using an ATI, nVidia, or Intel card, which driver (proprietary/OSS), and what driver version?

[Kheops_74 (sang)]

I think Erich is right the problem must be related to the OpenGL or a 3d config of your Linux Box. I did a lot of tests to find what was wrong with my installation of netflix-desktop.

Since i solve my 3d problem with compiz and openGL everything work soooo well. Great tool!

Thanks Erich.

[Andy Rowland (andyr13)]

I am using an ATI M52 [Mobility Radeon X1300]. Sorry I am not sure how to find what driver I am using. Is there a way I can re-install the openGL driver?

[Andy Rowland (andyr13)]

Did a clean install of Linux Mint 14, and Netflix is now working.

I must have changed something while trying to find ways of correcting the errors I was getting.

[Andrew Checketts (theminizoo)]

Out of nowhere this weekend, netflix started demanding I install silverlight - which of course was already installed. Deleted ~/.netflix-desktop, reinstalled everything. Ran into same problem. Reinstalled again. Same issue.

Solved problem: I cancelled my gdamned netflix account. No more issues!!

Take care.

[Israel Dahl (israeldahl)]

Here is a new one... on m 64 bit system everything works up until I try to watch a video. I get a Program Error window that informs me The program plugin-container.exe has encountered a serious problem and needs to close. Of course I have removed the ~/.netflix-desktop and updated, but to no avail. Unfortunately I was just testing this to troubleshoot a slight bug on the 32 bit system I have.

[werner mendizabal (nonameentername)]

Setting Composite Enabled in xorg config like Kheops_74 suggested fixed it for me.

[Erich E. Hoover (ehoover)]

@Andrew, I'm sorry you had trouble and gave up - I have not seen or heard any other issue like that. To my knowledge Netflix still allows all users to use Silverlight 4.

@Israel, I'm tracking the plugin crash issue over in this bug: https://bugs.launchpad.net/netflix-desktop/+bug/1083902

@werner, that's great news! I've been looking into ways to detect that compositing is enabled without directly reading the config file. Once I find a good way to do this then I'll build a check into the launcher script to inform users that they must enable compositing to use the app.

[Lukas Rieder (lrieder)]

Erich, I seem to have the same problem, and I definitely do have compositing enabled. I've even enabled some of the eye candy just to make sure.

Like the others, I only get sound whenever playing a video on Netflix. Other Silverlight videos (e.g. the smoothstreaming test) work fine. I should mention that my screen (at least the wine portion of it) does not go black, instead I get randomly colored pixels (static) or some other kind of artifacts. This happens regardless of whether the browser is in fullscreen or not. I have only installed netflix-desktop today, so it's the latest version. I've reinstalled my graphics driver (fglrx) and purged the .netflix-desktop directory several times. So far, all to no avail.

This is the output I get from LIBGL_DEBUG=verbose netflix-desktop --showdebug:

################################################################################
# OpenGL Diagnostics #
################################################################################
libGL: AtiGetClientDriverName: 8.96.4 fglrx (screen 0)
libGL: OpenDriver: trying /usr/lib/fglrx/dri/fglrx_dri.so
ukiDynamicMajor: found major device number 250
ukiDynamicMajor: found major device number 250
ukiOpenByBusid: Searching for BusID PCI:1:0:0
ukiOpenDevice: node name is /dev/ati/card0
ukiOpenDevice: open result is 6, (OK)
ukiOpenByBusid: ukiOpenMinor returns 6
ukiOpenByBusid: ukiGetBusid reports PCI:1:0:0
direct rendering: Yes
server glx vendor string: ATI
server glx version string: 1.4
################################################################################
# Firefox #
################################################################################
fixme:heap:HeapSetInformation (nil) 1 (nil) 0
fixme:system:SetProcessDPIAware stub!
fixme:process:SetProcessDEPPolicy (1): stub
fixme:console:AttachConsole stub ffffffff
fixme:iphlpapi:NotifyAddrChange (Handle 0x2ffe900, overlapped 0x2ffe8e4): stub
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x35ee6f8 0x35ee6b8 0x35ee6e4) Stub!
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x35ee6f8 0x35ee6b8 0x35ee6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x35ee6f8 0x35ee6b8 0x35ee6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x35ee6f8 0x35ee6b8 0x35ee6e4) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x35ee6f8 0x35ee6b8 0x35ee6e4) Stub!
fixme:advapi:RegisterTraceGuidsW (0x1436926, 0x2d1f680, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x2d225c0, (null), (null), 0x2d1f6b0,): stub
fixme:win:EnumDisplayDevicesW ((null),0,0x32d490,0x00000000), stub!
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
ALSA lib pcm_dmix.c:1018:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dsnoop.c:612:(snd_pcm_dsnoop_open) unable to open slave
fixme:alsa:AudioSessionControl_SetGroupingParam (0x13fab8)->({2ac4eb85-7222-4aa4-9362-3a0dfee9faac}, (null)) - stub
fixme:alsa:AudioSessionControl_SetGroupingParam (0x13fab8)->({00000000-0000-0000-...

[Erich E. Hoover (ehoover)]

I've committed a test for compositing that will be in the next version of the script. Lukas, would you mind opening a new bug for compositing unrelated issues?

[Dylan Morrison (insidious)]

I hope you aren't closing this as fixed simply because you committed a check for compositing. I have this exact issue, black screen with only audio playing and all, on a system that I know for certain has compositing that works just fine. Further more, if I unfullscreen the netflix-desktop app and then drag or resize the Window, often the video will suddenly reappear.

My point is, even if you've added a check for compositing this is far from "Fix Committed"

System:

Linux Mint 14, fresh install
2Ghz Celeron (Core architecture) processor
2gb RAM
Intel G35 Express integrated graphics chipset

[Erich E. Hoover (ehoover)]

Hi Dylan, I do plan on closing this particular bug (and changing the title to indicate the compositing issue) with the next release. I am perfectly happy to wrap the remaining issues into a new bug, but for my work-flow it is better for me to close a partially solved issue and start over with a new bug on the remaining issue(s). If I don't do that then I will spend a lot of time trying to figure out whether reported information is related to the already solved issue or if it's related to the remaining problem(s). If you would like to create a new bug now then that would be great,

[Dylan Morrison (insidious)]

Bug 1104373 is now a bug for non-compositing-related display issues.

[shaun (littlemaui)]

Hi Erich,

sorry it took so long to get this to you here is a copy of my xorg.conf.
thanks for the help,
shaun
On Thu, 24 Jan 2013 18:49:50 -0000
  Erich Hoover <email address hidden> wrote:
> Hi Dylan, I do plan on closing this particular bug (and changing the
> title to indicate the compositing issue) with the next release. I am
> perfectly happy to wrap the remaining issues into a new bug, but for my
> work-flow it is better for me to close a partially solved issue and
> start over with a new bug on the remaining issue(s). If I don't do that
> then I will spend a lot of time trying to figure out whether reported
> information is related to the already solved issue or if it's related to
> the remaining problem(s). If you would like to create a new bug now
> then that would be great,
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1083862
>
> Title:
> Netflix Desktop does not display video on some systems
>
> Status in Netflix Desktop:
> Fix Committed
>
> Bug description:
> Netflix Desktop is unable to display video at all on some systems. Some users have reported that clearing the profile directory fixes the problem:
> rm -Rf ~/.netflix-desktop
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/netflix-desktop/+bug/1083862/+subscriptions

[Nikos Kodos (nickkontos)]

as Kheops_74 (sang) wrote, enabling composite in xorg.conf fixes the problem in ubuntu 12.04 64bit with nvidia geforce gts 250 1gb with "nvidia accelerated graphics driver (post-release updates) (version 304-updates)

[Tom Sheppard (tom-tomsheppard)]

I've been trying to get the Netflix Desktop working on my atom based ubuntu 12.04 box. I finally got the app to install but then it said it needed silverlight. did that and the sileverlight "test" animation works. But when i play video in netflix I get nothing- black screen- no sound. Ran- Diagnostics and...
 # OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: NVIDIA Corporation
OpenGL Renderer: ION/integrated/SSE2
OpenGL Version: 3.3.0 NVIDIA 304.116
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/tmp/tmp.nr4XPOArVv.wine-browser/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/tom/.wine-browser.
wine: cannot find L"C:\\windows\\system32\\winemenubuilder.exe"
err:wineboot:ProcessRunKeys Error running cmd L"C:\\windows\\system32\\winemenubuilder.exe -a -r" (2)
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] force SetWindow is off.
[PIPELIGHT:WIN:silverlight5.1] unity hacks is off.
[PIPELIGHT:WIN:silverlight5.1] window class hook is on.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExA.
[PIPELIGHT:WIN:silverlight5.1] replaced API function CreateWindowExW.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenuEx.
[PIPELIGHT:WIN:silverlight5.1] replaced API function TrackPopupMenu.
fixme:advapi:RegisterTraceGuidsW (0x2c1f87, 0x360118, {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 1, 0x72f688, (null), (null), 0x360118): stub
[PIPELIGHT:WIN:silverlight5.1] init successful!
[PIPELIGHT:LIN:unknown] attached to process.
[PIPELIGHT:LIN:unknown] checking environment variable PIPELIGHT_SILVERLIGHT5_1_CONFIG.
[PIPELIGHT:LIN:unknown] searching for config file pipelight-silverlight5.1.
[PIPELIGHT:LIN:unknown] trying to load config file from '/tmp/tmp.nr4XPOArVv.wine-browser/pipelight-silverlight5.1'.
[PIPELIGHT:LIN:unknown] sandbox not found or not installed!
[PIPELIGHT:LIN:silverlight5.1] GPU driver check - Your driver is supported, hardware acceleration enabled.
[PIPELIGHT:LIN:silverlight5.1] using wine prefix directory /home/tom/.wine-browser.
[PIPELIGHT:WIN:silverlight5.1] embedded mode is on.
[PIPELIGHT:WIN:silverlight5.1] windowless mode is off.
[PIPELIGHT:WIN:silverlight5.1] linux windowless mode is off.
[PIPEL...

[MelvinNoriega (melvinbnoriega)]

Read through the comments and cannot figure out what the problem is on my end. Here is the debug in case anyone can help me find a solution.

################################################################################
# OpenGL Diagnostics #
################################################################################
Direct Rendering: Yes
OpenGL Vendor: Intel Open Source Technology Center
OpenGL Renderer: Mesa DRI Intel(R) Sandybridge Mobile
OpenGL Version: 3.0 Mesa 10.1.3
GLX Version: 1.4
################################################################################
# Firefox #
################################################################################
fixme:heap:HeapSetInformation (nil) 1 (nil) 0
fixme:process:SetProcessDEPPolicy (1): stub
fixme:iphlpapi:NotifyAddrChange (Handle 0x347e930, overlapped 0x347e914): stub
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x3c0e728 0x3c0e6e8 0x3c0e714) Stub!
fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x3c0e728 0x3c0e6e8 0x3c0e714) Stub!
fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x3c0e728 0x3c0e6e8 0x3c0e714) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x3c0e728 0x3c0e6e8 0x3c0e714) Stub!
fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x3c0e728 0x3c0e6e8 0x3c0e714) Stub!
fixme:advapi:RegisterTraceGuidsW (0x1a512b7, 0xe91940, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x3606900, (null), (null), 0xe91970): stub
fixme:imm:ImmReleaseContext (0x10050, 0x13dc90): stub
fixme:win:EnumDisplayDevicesW ((null),0,0x31e450,0x00000000), stub!
fixme:ole:RemUnknown_QueryInterface No interface for iid {00000019-0000-0000-c000-000000000046}
fixme:ntdll:NtLockFile I/O completion on lock not implemented yet
fixme:winediag:AUDDRV_GetAudioEndpoint Winepulse is not officially supported by the wine project
fixme:winediag:AUDDRV_GetAudioEndpoint For sound related feedback and support, please visit http://ubuntuforums.org/showthread.php?t=1960599
fixme:pulse:AudioSessionControl_SetGroupingParam (0x14f310)->({7e61b61e-2ef1-4721-8cc4-81e36ca914ec}, (null)) - stub
fixme:pulse:AudioSessionControl_SetGroupingParam (0x14f310)->({00000000-0000-0000-0000-000000000000}, (null)) - stub
fixme:pulse:AudioSessionControl_UnregisterAudioSessionNotification (0x14f310)->(0x5c50300) - stub
fixme:advapi:TraceEvent 0 0x31edf0
fixme:advapi:FileEncryptionStatusW (L"C:\\browser-profile\\webapps\\webapps-1.json" 0x4efe3d4): stub
fixme:resource:GetGuiResources (0xffffffff,0): stub
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered
err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1
fixme:explorerframe:taskbar_list_MarkFullscreenWindow iface 0x156e28, hwnd 0x1005a, fullscreen tr...

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