The Silverlight plugin crashes immediately on some systems
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Netflix Desktop |
Triaged
|
Medium
|
Erich E. Hoover |
Bug Description
Some users have reported that visiting Netflix causes the Silverlight plugin to crash. At least one ATI user has worked around the problem by installing an old version of the legacy fglrx graphics driver:
http://
Changed in netflix-desktop: | |
assignee: | nobody → Erich Hoover (ehoover) |
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modvavet (modvavet) wrote : | #1 |
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Augie DeHainaut (augied) wrote : | #2 |
I'm not sure if this is the same problem, or if I should submit a new bug, but I guess I'll start here.
Every time I try to use Netflix, it tells me "The Silverlight plugin has crashed. No report available." The test at http://
Here is the output from running "$LIBGL_
fixme:heap:
p11-kit: couldn't load module: /usr/lib/
fixme:system:
fixme:process:
fixme:iphlpapi:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:advapi:
fixme:ntdll:
fixme:alsa:
fixme:alsa:
fixme:alsa:
fixme:win:
fixme:resource:
fixme:win:
fixme:imm:
fixme:imm:
err:ole:
err:ole:
fixme:advapi:
fixme:advapi:
fixme:heap:
fixme:process:
fixme:shell:
fixme:advapi:
fixme:advapi:
fixme:heap:
fixme:file:
fixme:module:
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Erich E. Hoover (ehoover) wrote : | #3 |
Based on the error you're seeing I would suggest trying:
sudo apt-get install libgl1-
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Erich E. Hoover (ehoover) wrote : | #4 |
@modvavet, would you please run "netflix-desktop --showdebug" and see what kind of debug output you get?
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Augie DeHainaut (augied) wrote : | #5 |
$ sudo apt-get install libgl1-
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
libgl1-
E: Unable to correct problems, you have held broken packages.
$ sudo apt-get install libgl1-
Reading package lists... Done
Building dependency tree
Reading state information... Done
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:
The following packages have unmet dependencies:
gambas3-gb-db : Depends: gambas3-gb-qt4-ext (>= 3.3.3~precise1) but it is not going to be installed
gambas3-gb-form : Depends: gambas3-gb-gui (>= 3.3.3~precise1) but it is not going to be installed
gnupg-agent : Depends: pinentry-gtk2 but it is not going to be installed or
kde-baseapps-bin : Depends: kde-runtime but it is not going to be installed
libpurple0 : Depends: libfarstream-0.1-0 (>= 0.1.1) but it is not going to be installed
libsm6:i386 : Depends: libuuid1:i386 (>= 2.16) but it is not going to be installed
libsoprano4 : Depends: soprano-daemon (= 2.8.0+dfsg.
E: Error, pkgProblemResol
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Erich E. Hoover (ehoover) wrote : | #6 |
Augie,
This sounds like you have some sort of dependency problem on your system. Would you mind running:
sudo apt-get clean && sudo apt-get update
and then trying again?
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Erich E. Hoover (ehoover) wrote : | #7 |
Also, it might be that it's not autoinstalling i386 package dependencies due to a configuration problem. Could you send me the output of this command?:
sudo dpkg --print-
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Augie DeHainaut (augied) wrote : | #8 |
sudo dpkg --print-
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Erich E. Hoover (ehoover) wrote : | #9 |
Did "sudo apt-get clean && sudo apt-get update" clean up the package dependencies?
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Augie DeHainaut (augied) wrote : | #10 |
No, I'm still on square one. Just to clarify, I tried just installing libgl1-
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Erich E. Hoover (ehoover) wrote : | #11 |
I'm wondering if you have some sort of configuration option that's not auto-adding dependencies. What happens if you try to install the package from the software center (search for "libgl1-
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modvavet (modvavet) wrote : | #12 |
Hi Erich,
Debug as requested:
modvavet@
fixme:heap:
fixme:system:
fixme:process:
fixme:console:
fixme:iphlpapi:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:winsock:
fixme:advapi:
fixme:win:
fixme:advapi:
fixme:advapi:
fixme:advapi:
fixme:ntdll:
fixme:alsa:
fixme:alsa:
fixme:alsa:
fixme:advapi:
fixme:resource:
fixme:advapi:
fixme:advapi:
fixme:advapi:
fixme:win:
fixme:imm:
fixme:imm:
fixme:ieframe:
err:ole:
err:ole:
fixme:advapi:
fixme:advapi:
fixme:advapi:
fixme:advapi:
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Erich E. Hoover (ehoover) wrote : | #13 |
@modvavet,
If you wouldn't mind, could you please collect a relay log and post a link to it? I suspect that launchpad won't allow large attachments, but if it does then you can try and attach it here.
Collecting a relay log:
WINEDEBUG="+relay" netflix-desktop --showdebug 2>&1 > ~/netflix-
This action will save a file called " netflix-
You could also try "LIBGL_
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Tay Code (taycode) wrote : | #14 |
- netflix_desktop_backtrace.txt Edit (4.2 KiB, text/plain)
ATI crash: running silverlight2 test at bubblemark.com works. Previously I installed netflix-desktop from the PPA and it worked but audio and video was choppy. However I have a hybrid switchable graphics laptop (lenovo ideapad y560 core i5 quadcore 2.4ghz 4gb ram integrated intel onboard with discrete ati mobility radeon hd 5000 series [I've never seen any utility report the exact model of this card unless it's actually called a '5000 series'] ) and I decided to upgrade from ubuntu 12.04 to 12.10 and see could finally get the switchable graphics working, which I've never done before. So initially netflix-desktop ran successfully using the integrated intel chipset.
Now I get an error message and a stack trace when I try to run netflix although the test at bubblemark.com works. I can't go back to check what test I ran because apparently this crash renders my system severely unstable and my taskbar is gone and KDE shortcuts are not responding. I will try to attach a screencap of the crash window and a dump I was able to save from it once. The debug output is from a different attempt at running.
I don't have time right now to read through this whole page and try everything listed here. I really don't want to downgrade/switch drivers if I don't have to because this is the first time I've successfully gotten my radeon actually running with 3d support in linux (unless I wasn't successful and that's the problem).
I just realized I can only attach 1 file to this comment so I'm attaching the backtrace, not the debug output or the screencap of the error dialog. The error message said something like "the plugin container has crashed" and I believe it had a link to the wine application database. It looked like an altered windows error message. It had a show details button where I saved the backtrace from. After closing this message, the browser still forwards to the page to play the video but it is just black and if I reload the page the crash occurs again.
I would really like this to work and thank you for your work getting this far! This is a major accomplishment in my opinion.
Let me know what information would be helpful to post. I can duplicate the error every time.
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Andrew Checketts (theminizoo) wrote : | #15 |
- netflix-desktop.log.bz2 Edit (3.9 MiB, application/octet-stream)
Guess I was wrong on that blank screen bug. Turns out it wasn't the full-screen plugin that was crashing it, I was just running it in standard window. Whenever I try to go full-screen it completely trashes KDE and kicks me back to the login menu. I'm attaching the compressed LIBGL_DEBUG output.
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Andrew Checketts (theminizoo) wrote : | #16 |
Upgrading to current SIlverlight from directly within netflix-desktop instance, then rebooting solved the crashing for me. Go figure.
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Erich E. Hoover (ehoover) wrote : | #17 |
@Tay, could you collect a relay log? If you're running netflix-desktop 0.4.0 then you can do that by running "netflix-desktop --relaylog" in the terminal, it will save a "netflix-
Changed in netflix-desktop: | |
status: | New → Triaged |
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Niversen (iversen-nikolaj) wrote : | #18 |
I did an test on bubblemark.com and silverlight 1.4 works fine, however 2.0 and 3.0 does not load and plugin-container frezes without an error msg. Can I reinstall silverlight somehow? I seem to have the newest version
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Erich E. Hoover (ehoover) wrote : | #19 |
Niversen, could you please check which version of Silverlight is installed by visiting the MS website (Ctrl+L):
http://
It should be 4.1.10329.0, which is the version that works with Wine right now.
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Erich E. Hoover (ehoover) wrote : | #20 |
What version of Ubuntu is everyone running? I'm wondering if maybe this issue is related to ptrace problems on older versions of Ubuntu (ptrace can break a lot of DRM systems).
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Andres Muniz (andresmp) wrote : | #22 |
Hi, I am trying to run lovefilm-desktop on ubuntu 12.10, firefox 18 and silverlight 4.1 (checked by rightclicking on the silverlight video).
I keep getting title unavailble on all the films I try to see. I selected the silverlight plug in and told it to update automatically.
I tried to run lovefilm-desktop from terminal and nothing happens .
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Andres Muniz (andresmp) wrote : | #23 |
went to the silverlight web page and informed me to get 5.1 I did so. Same problem. just shows that the film is not available. Am I in the wrong bug reporting post? if so sorry.
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Erich E. Hoover (ehoover) wrote : | #24 |
Andres, if you could please move over to https:/
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Adam Rigg (adamrigg) wrote : | #25 |
I'm getting this now after a failed upgrade to xserver-
After reverting to the standard precise xserver-
Wine crash report attached to comment on bug #1141781:
https:/
https:/
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Diego Papic (diego-papic) wrote : | #26 |
So now I'm here. I installed the legacy fglrx graphics driver following these instructions:
http://
... and now it doesn't crash but it doesn't show the movie either. It stays with a black screen and nothing happens.
Any help?
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Erich E. Hoover (ehoover) wrote : | #27 |
Diego, please take a look at bug #1104373. I'm not sure anything there will help, but that's the appropriate place for your problem.
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Erich E. Hoover (ehoover) wrote : | #28 |
I'm going to source the comment Diego talked about ( http://
Apparently it is a problem with the open source ATI driver.
Downgrading to X.org 1.12 and installing fglrx-legacy with patches for kernel 3.5.
I haven't noticed any issues with UNITY or any other unintended consequences just greatly improved Video, HDMI (audio), and the ability to tweak the video settings again with AMDCCC. AND THE BEST PART...
Thanks again Erich!
Type the following commands:
sudo add-apt-repository ppa:makson96/fglrx
sudo apt-get update
sudo apt-get upgrade
sudo apt-get install fglrx-legacy
The PPA is provided by Tomasz Makarewicz
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Erich E. Hoover (ehoover) wrote : | #29 |
A user reported fixing this issue (https:/
As requested:
Dell Inspiron 1501, AMD, 2GB RAM, RT482 video card, Radeon driver (unsure of how to check the driver version). Changing to FGLRX-Legacy driver resulted in video card not being recognized, and did not solve problem.