I am having the same issue (get into Netflix web site but black screen instead of video), but I am also getting an error message pop up. I tried clearing the profile and started in debug with no change. Attached is the backtrace and here is the debug window contents: johnl@John-Inspiron-1501:~$ LIBGL_DEBUG=verbose netflix-desktop --showdebug fixme:heap:HeapSetInformation (nil) 1 (nil) 0 p11-kit: couldn't load module: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: cannot open shared object file: No such file or directory fixme:system:SetProcessDPIAware stub! fixme:process:SetProcessDEPPolicy (1): stub fixme:console:AttachConsole stub ffffffff fixme:iphlpapi:NotifyAddrChange (Handle 0x2ffe900, overlapped 0x2ffe8e4): stub fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub! fixme:winsock:WSCGetProviderPath ({e70f1aa0-ab8b-11cf-8ca3-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub! fixme:winsock:WSCGetProviderPath ({11058240-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub! fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub! fixme:winsock:WSCGetProviderPath ({11058241-be47-11cf-95c8-00805f48a192} 0x350e6f8 0x350e6b8 0x350e6e4) Stub! fixme:advapi:RegisterTraceGuidsW (0x1436926, 0x2096640, {509962e0-406b-46f4-99ba-5a009f8d2225}, 3, 0x209a580, (null), (null), 0x2096670,): stub fixme:win:EnumDisplayDevicesW ((null),0,0x32d4d0,0x00000000), stub! fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates\\0\\update-1.status" 0x32b1b4): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\active-update-1.xml" 0x32a074): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates-1.xml" 0x32a074): stub fixme:ntdll:NtLockFile I/O completion on lock not implemented yet fixme:alsa:AudioSessionControl_SetGroupingParam (0x15eeb0)->({075731e1-3a3a-4739-a7f7-46ae01f677f7}, (null)) - stub fixme:alsa:AudioSessionControl_SetGroupingParam (0x15eeb0)->({00000000-0000-0000-0000-000000000000}, (null)) - stub fixme:alsa:AudioSessionControl_UnregisterAudioSessionNotification (0x15eeb0)->(0x4e6b900) - stub fixme:advapi:TraceEvent 0 0x32cf38 fixme:resource:GetGuiResources (0xffffffff,0): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\active-update-1.xml" 0x329bf4): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates-1.xml" 0x329bf4): stub fixme:win:FlashWindowEx 0x32b3dc fixme:imm:ImmGetOpenStatus (0x16f028): semi-stub fixme:imm:ImmReleaseContext (0x10070, 0x16f028): stub fixme:appbar:SHAppBarMessage unknown msg: 4 fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub fixme:appbar:SHAppBarMessage unknown msg: 4 fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1 fixme:appbar:SHAppBarMessage unknown msg: 4 fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub fixme:advapi:TraceEvent 0 0x32a7e8 fixme:appbar:SHAppBarMessage unknown msg: 4 fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub fixme:appbar:SHAppBarMessage unknown msg: 4 fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETSTATE): stub fixme:appbar:handle_appbarmessage SHAppBarMessage(ABM_GETTASKBARPOS, hwnd=0x10040): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing" 0x65fe384): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.sbstore" 0x65fe31c): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-malware-simple-1.cache" 0x65fe32c): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-phish-simple-1.sbstore" 0x65fe31c): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing\\test-phish-simple-1.cache" 0x65fe32c): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\safebrowsing-backup" 0x65fe394): stub err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1 err:ole:CoGetClassObject class {4125dd96-e03a-4103-8f70-e0597d803b9c} not registered err:ole:CoGetClassObject class {4125dd96-e03a-4103-8f70-e0597d803b9c} not registered err:ole:CoGetClassObject no class object {4125dd96-e03a-4103-8f70-e0597d803b9c} could be created for context 0x3 err:ole:CoGetClassObject class {f7747266-777d-4f61-a175-dd5adf1e37df} not registered err:ole:CoGetClassObject no class object {f7747266-777d-4f61-a175-dd5adf1e37df} could be created for context 0x1 fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\thumbnails\\6e7dcdc39c994f82b844a4a59d416364-1.png" 0x9afe3a4): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\sessionstore-1.js" 0x9afe3a4): stub fixme:heap:HeapSetInformation (nil) 1 (nil) 0 fixme:process:SetProcessDEPPolicy (1): stub fixme:shell:SetCurrentProcessExplicitAppUserModelID L"C:\\Program Files\\Mozilla Firefox\\omni.ja": stub fixme:advapi:RegisterTraceGuidsW (0x1c3896a, (nil), {aa087e0e-0b35-4e28-8f3a-440c3f51eef1}, 3, 0x33ec1c, (null), (null), 0x1cba6c0,): stub fixme:advapi:CreateProcessAsUserW 0x150 L"C:\\Program Files\\Microsoft Silverlight\\4.1.10329.0\\agcp.exe" L"agcp.exe 54 328" (nil) (nil) 1 0x00004000 (nil) (null) 0x33ee80 0x33ee70 - semi- stub fixme:heap:HeapSetInformation (nil) 1 (nil) 0 fixme:file:K32GetMappedFileNameW (0xffffffff, 0x4015fb, 0x50e1f4, 520): stub fixme:module:GetModuleHandleExW should pin refcount for 0x1bd0000 libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/tls/r300_dri.so libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/r300_dri.so libGL: Can't open configuration file /etc/drirc: No such file or directory. libGL: Can't open configuration file /home/johnl/.drirc: No such file or directory. libGL: Can't open configuration file /etc/drirc: No such file or directory. libGL: Can't open configuration file /home/johnl/.drirc: No such file or directory. libGL: Can't open configuration file /etc/drirc: No such file or directory. libGL: Can't open configuration file /home/johnl/.drirc: No such file or directory. wine: Unhandled page fault on read access to 0xffffffff at address 0xf3f66050 (thread 0050), starting debugger... Unhandled exception: page fault on read access to 0xffffffff in 32-bit code (0xf3f66050). Register dump: CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b EIP:f3f66050 ESP:0033bbbc EBP:00000064 EFLAGS:00210202( R- -- I - - - ) EAX:00000004 EBX:7ce1b368 ECX:00000000 EDX:00000003 ESI:7cd3a208 EDI:7cc8c1b8 Stack dump: 0x0033bbbc: 00000000 00000000 00000000 00000000 0x0033bbcc: 00000000 00000000 00000003 00000004 0x0033bbdc: 00000001 00000000 00000000 00000000 0x0033bbec: 00000000 00000000 00000000 f745e0b1 0x0033bbfc: 00000000 00000000 cafedead 00000001 0x0033bc0c: 00000001 00000000 00000000 00000000 Backtrace: =>0 0xf3f66050 (0x00000064) 0xf3f66050: Modules: Module Address Debug info Name (52 modules) PE 340000- 36d000 Deferred nspr4 PE 370000- 390000 Deferred mozglue PE 390000- 3a8000 Deferred smime3 PE 3b0000- 3c8000 Deferred nssutil3 PE 3d0000- 3d7000 Deferred plc4 PE 3e0000- 3e7000 Deferred plds4 PE 3f0000- 3f6000 Deferred mozalloc PE 400000- 406000 Deferred plugin-container PE 410000- 65f000 Deferred mozjs PE 660000- 6fe000 Deferred nss3 PE 700000- 725000 Deferred ssl3 PE 730000- 7f8000 Deferred mozsqlite3 PE 800000- c2e000 Deferred gkmedias PE 1bd0000- 1ccd000 Deferred npctrl PE 1cd0000- 2290000 Deferred agcore PE 10000000-10eac000 Deferred xul PE 78050000-780b9000 Deferred msvcp100 PE 78aa0000-78b5e000 Deferred msvcr100 PE 7b810000-7b996000 Deferred kernel32 PE 7bc10000-7bc14000 Deferred ntdll PE 7df70000-7df74000 Deferred winex11 PE 7e0c0000-7e0c8000 Deferred winspool PE 7e100000-7e10e000 Deferred setupapi PE 7e160000-7e164000 Deferred uxtheme PE 7e1a0000-7e1a4000 Deferred imm32 PE 7e1c0000-7e1ee000 Deferred comctl32 PE 7e2c0000-7e2c8000 Deferred shlwapi PE 7e320000-7e479000 Deferred shell32 PE 7e540000-7e548000 Deferred oleaut32 PE 7e640000-7e643000 Deferred msimg32 PE 7e650000-7e653000 Deferred usp10 PE 7e690000-7e694000 Deferred psapi PE 7e6a0000-7e6a9000 Deferred msacm32 PE 7e6d0000-7e6d4000 Deferred rpcrt4 PE 7e750000-7e758000 Deferred ole32 PE 7e850000-7e854000 Deferred version PE 7e870000-7e877000 Deferred gdi32 PE 7e970000-7e9aa000 Deferred user32 PE 7eab0000-7eb22000 Deferred winmm PE 7eb60000-7eb64000 Deferred iphlpapi PE 7eb80000-7eb84000 Deferred ws2_32 PE 7ebb0000-7ebb4000 Deferred advapi32 PE 7eff0000-7eff4000 Deferred wsock32 PE f6d20000-f6d24000 Deferred opengl32 PE f6de0000-f6de4000 Deferred wined3d PE f70e0000-f70e4000 Deferred d3d9 PE f7150000-f7153000 Deferred netapi32 PE f7180000-f71bb000 Deferred crypt32 PE f7240000-f7250000 Deferred urlmon PE f72c0000-f72ca000 Deferred mpr PE f72f0000-f7307000 Deferred wininet PE f7390000-f7394000 Deferred dbghelp Threads: process tid prio (all id:s are in hex) 00000008 firefox.exe 00000051 0 00000043 0 0000003e 0 0000003f 0 00000054 0 00000042 0 00000041 0 00000040 0 0000003d 0 0000003c 0 0000003b 0 0000003a 0 00000039 0 00000038 0 00000037 0 00000035 0 00000034 0 00000033 0 00000032 0 00000031 0 0000002f 0 0000002e 0 0000002d 0 0000002c 0 0000002b 0 00000029 -1 00000028 0 00000027 0 00000026 0 00000025 0 00000024 0 00000023 0 00000009 0 0000000e services.exe 0000001e 0 0000001d 0 00000018 0 00000017 0 00000015 0 00000010 0 0000000f 0 00000012 winedevice.exe 00000020 0 00000019 0 00000014 0 00000013 0 0000001a plugplay.exe 0000001f 0 0000001c 0 0000001b 0 00000021 explorer.exe 00000022 0 00000036 (D) C:\Program Files\Mozilla Firefox\plugin-container.exe 0000004d 0 0000004e 0 0000004a 0 00000052 0 00000050 0 <== 00000048 agcp.exe 0000004c 0 fixme:win:FlashWindowEx 0x32c344 fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\sessionstore-1.js" 0x9afe3a4): stub fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\prefs-1.js" 0x32c3bc): stub fixme:win:FlashWindowEx 0x32c684 fixme:win:FlashWindowEx 0x32c684 fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\sessionstore-1.js" 0x9afe3a4): stub fixme:advapi:TraceEvent 0 0x32f108 fixme:advapi:FileEncryptionStatusW (L"C:\\netflix-profile\\localstore-1.rdf" 0x32eb9c): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\active-update-1.xml" 0x32bf34): stub fixme:advapi:FileEncryptionStatusW (L"C:\\users\\johnl\\Local Settings\\Application Data\\Mozilla\\Firefox\\Mozilla Firefox\\updates-1.xml" 0x32bf34): stub fixme:advapi:TraceEvent 0 0x32f128