Unity

Bug #860501
Comment #11

Comment 11 for bug 860501

Revision history for this message

Joaquin (jknvv13) wrote on 2011-09-30: Re: [Bug 860501] Re: User Documentation should be easier to access

#11

The new desktop appmenu shows help, but I think it's a little bit "hidden".
El 30/09/2011 23:30, "manny" <email address hidden> escribió:

> Oh boy, they approved yet another icon in the launcher (system
> settings), that is Not going to Solve the heart of the problem of users
> not knowing their way around in ubuntu:
>
> https://bugs.launchpad.net/ayatana-design/+bug/764744
>
>
> The only thing that will solve the root is a visible user guide / tutorial
> / help that the user can consult each time he needs it.
>
> We are giving users 1 fish here, instead of showing them how to fish...
>
> Imagine i install ubuntu in an IT classroom with 50 pc's.
> If students can find the help/guide easily they can start consulting it
> without even needing their IT teacher to go through it first and then they
> can show their classmates...
>
> like i said before, education (in any way) will always be the key.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (853228).
> https://bugs.launchpad.net/bugs/860501
>
> Title:
> User Documentation should be easier to access
>
> Status in Ayatana Design:
> New
> Status in Unity:
> Incomplete
> Status in “unity” package in Ubuntu:
> Incomplete
>
> Bug description:
> Ubuntu ships with a useful pre-installed User Guide, but it's rather
> difficult for users to find it.
>
> Amanda has always used Windows but is frustrated with her computer
> because it might have a virus. She hears on the radio about something
> new called Ubuntu that doesn't get viruses and manages to install it.
> The new user interface is a lot different than she was expecting so
> she looks for clues about how to use it.
>
> For Amanda to find the pre-installed Ubuntu Desktop Guide, she'll
> have to figure out how to open the Dash and type Help. She could also
> click "More Apps" and "See more results" and scroll down and find
> Help. Once a user has mastered the Dash enough to find Help, they
> already know a fair amount of what people need the Help for.
>
> Help is one of the more important parts of the interface because it
> can help people find System Settings or how to troubleshoot their
> network or how to enable accessibility and much more. It is possible
> to come with a whole bunch of others user scenarios where users at all
> ability levels won't know how to do things without guidance.
>
> This is a regression as every Ubuntu release before 11.04 had a Help
> button very prominently displayed as a default launcher in the panel
> next to Firefox. Even Evolution was removed in later releases but not
> Help.
>
> As Phil Bull said, "I think the conclusion with help launchers is that
> they should be (a) *particularly* easy to discover, to the point of
> being obvious, but (b) unintrusive, to avoid annoying people who don't
> want to use them. There can be a fine line between the two, but I
> think a help button on the dash sounds quite sensible."
>
> Possible Solutions
> ==============
> In bug 778289 the Documentation Team suggested adding a default launcher
> item shortcut for Help. This has the advantage of being very easy to add,
> even after UI Freeze. If it's done without a quicklist then it shouldn't
> even need translations to be updated.
>
> Or it could be a first-run popup like is done in Windows Vista and
> higher or in recent releases of Linux Mint.
> http://beginlinux.com/images/desktop/linux-mint/linux-mint-
> install12.jpg
>
> The presence of a Ubuntu help button on the default Firefox page helps
> with this problem but since the Google custom search on that page is
> so much worse than normal Google, some users quickly change their
> homepage to something that works better.
>
> Some type of contextual help could be a better solution, possibly for
> 12.04 but we need at least a partial solution now for 11.10.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 11.10
> Package: unity 4.18.0-0ubuntu1
> Date: Tue Sep 27 04:56:19 2011
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ayatana-design/+bug/860501/+subscriptions
>

The new desktop appmenu shows help, but I think it's a little bit "hidden".
El 30/09/2011 23:30, "manny" <860501@bugs.launchpad.net> escribió:

> Oh boy, they approved yet another icon in the launcher (system
> settings), that is Not going to Solve the heart of the problem of users
> not knowing their way around in ubuntu:
>
> https://bugs.launchpad.net/ayatana-design/+bug/764744
>
>
> The only thing that will solve the root is a visible user guide / tutorial
> / help that the user can consult each time he needs it.
>
> We are giving users 1 fish here, instead of showing them how to fish...
>
> Imagine i install ubuntu in an IT classroom with 50 pc's.
> If students can find the help/guide easily they can start consulting it
> without even needing their IT teacher to go through it first and then they
> can show their classmates...
>
> like i said before, education (in any way) will always be the key.
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (853228).
> https://bugs.launchpad.net/bugs/860501
>
> Title:
>  User Documentation should be easier to access
>
> Status in Ayatana Design:
>  New
> Status in Unity:
>  Incomplete
> Status in “unity” package in Ubuntu:
>  Incomplete
>
> Bug description:
>  Ubuntu ships with a useful pre-installed User Guide, but it's rather
>  difficult for users to find it.
>
>    Amanda has always used Windows but is frustrated with her computer
>  because it might have a virus. She hears on the radio about something
>  new called Ubuntu that doesn't get viruses and manages to install it.
>  The new user interface is a lot different than she was expecting so
>  she looks for clues about how to use it.
>
>    For Amanda to find the pre-installed Ubuntu Desktop Guide, she'll
>  have to figure out how to open the Dash and type Help. She could also
>  click "More Apps" and "See more results" and scroll down and find
>  Help. Once a user has mastered the Dash enough to find Help, they
>  already know a fair amount of what people need the Help for.
>
>  Help is one of the more important parts of the interface because it
>  can help people find System Settings or how to troubleshoot their
>  network or how to enable accessibility and much more. It is possible
>  to come with a whole bunch of others user scenarios where users at all
>  ability levels won't know how to do things without guidance.
>
>  This is a regression as every Ubuntu release before 11.04 had a Help
>  button very prominently displayed as a default launcher in the panel
>  next to Firefox. Even Evolution was removed in later releases but not
>  Help.
>
>  As Phil Bull said, "I think the conclusion with help launchers is that
>  they should be (a) *particularly* easy to discover, to the point of
>  being obvious, but (b) unintrusive, to avoid annoying people who don't
>  want to use them. There can be a fine line between the two, but I
>  think a help button on the dash sounds quite sensible."
>
>  Possible Solutions
>  ==============
>  In bug 778289 the Documentation Team suggested adding a default launcher
> item shortcut for Help. This has the advantage of being very easy to add,
> even after UI Freeze. If it's done without a quicklist then it shouldn't
> even need translations to be updated.
>
>  Or it could be a first-run popup like is done in Windows Vista and
>  higher or in recent releases of Linux Mint.
>  http://beginlinux.com/images/desktop/linux-mint/linux-mint-
>  install12.jpg
>
>  The presence of a Ubuntu help button on the default Firefox page helps
>  with this problem but since the Google custom search on that page is
>  so much worse than normal Google, some users quickly change their
>  homepage to something that works better.
>
>  Some type of contextual help could be a better solution, possibly for
>  12.04 but we need at least a partial solution now for 11.10.
>
>  ProblemType: Bug
>  DistroRelease: Ubuntu 11.10
>  Package: unity 4.18.0-0ubuntu1
>  Date: Tue Sep 27 04:56:19 2011
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ayatana-design/+bug/860501/+subscriptions
>