Client gets stuck at "Getting Information, Please Wait"

[varun]

I'm using Ubuntu 13.04 ( I saw plenty of similar bugs filed for Windows client). This seemed to be working fine until a few days ago. But I synced a new computer with Ubuntu 13.10. Now this no longer seems to work.

[Dennis Shimer (dshimer)]

I noticed this morning that one of my boxes wasn't syncing so I checked another and sure enough I have at least 2 that they client shows
File sync error
(auth_failed (AUTH_FAILED))
stays on the Getting information, please wait... page

Then on both of the boxes I closed that dialog (the main client window stuck in gathering information and auth error) and reopened the client. The second time it welcomed me and asked me to log in. I did so with an existing account. It displayed a gathering information overlay dialog but the Next button was there so I clicked it. I then had to go through all the folder selection/confirmation dialogs after which it showed the same authentication error. I clicked the restart button and everything started working normally

It could be coincidental but I also added a new device yesterday during the day and I noticed the problem on two other computers when I woke up this morning.

I have not checked a windows client that I'm running and the device I added isn't back on yet either.

[Dario Bertini (berdario)]

This is almost certainly (also?) a bug with ubuntu-sso, I opened a new bug here:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-sso-client/+bug/1266226

[hackel (hackel)]

I upgraded to Ubuntu 14.04 (ubuntuone-client 13.10-0ubuntu2) and am experiencing the same issue. I have the main Ubuntu One window greyed out with "Getting information, please wait..." displayed above it with an animation. In the greyed-out window in the upper-right corner, I can see "File Sync error: (auth failed (AUTH_FAILED))".

This is really bad error handling! Obviously Ubuntu One needs to catch the AUTH_FAILED error and present solutions to the user, such as logging in again.