Comment 2 for bug 1095007

Can one or both of you attach your log files here?

You can use the application at the following URL:
http://people.canonical.com/~roman.yepishev/u1logcollect.exe

That will create the .zip file on the desktop with ubuntuone-logs-... filename

Alternatively, you can follow the manual steps below, zip up the "cache" folder and attach to a reply to this message.

Ubuntu One log files can be found in your home folder for Windows 7 and Vista in AppData\Local\xdg\cache
For Windows XP, log files can be found at C:\Documents and Settings\\Local Settings\Application Data\xdg\cache

You may need to turn on the option to view system folders in order to see these folders in Explorer.
To view system folders in XP http://bit.ly/GTY3ZQ
To view System folders in Windows 7 & Vista http://bit.ly/GTY2VY