Encoding error whilst setting up Ubuntu One ASCII

Bug #1095007 reported by Tim Blake on 2013-01-01
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
High
Brian Curtin

Bug Description

Win7

When signing in at Ubuntu One setup keep getting encoding error ascii

I also get this cannot setup ubuntu one 3.0.2b on Windows 7 Pro x32 on the sign into Ubuntu one windows on entering the sign in details and clicking "sign in" a label appears above the email address textbox saying "unknown encoding:ascii" nothing else happens it never logs in. This leaves Ubuntu one on Windows completely unusable.

Julien Funk (jaboing) on 2013-01-04
tags: added: by-user on-production u1-windows
Brian Curtin (brian.curtin) wrote :

Can one or both of you attach your log files here?

You can use the application at the following URL:
http://people.canonical.com/~roman.yepishev/u1logcollect.exe

That will create the .zip file on the desktop with ubuntuone-logs-... filename

Alternatively, you can follow the manual steps below, zip up the "cache" folder and attach to a reply to this message.

Ubuntu One log files can be found in your home folder for Windows 7 and Vista in AppData\Local\xdg\cache
For Windows XP, log files can be found at C:\Documents and Settings\\Local Settings\Application Data\xdg\cache

You may need to turn on the option to view system folders in order to see these folders in Explorer.
To view system folders in XP http://bit.ly/GTY3ZQ
To view System folders in Windows 7 & Vista http://bit.ly/GTY2VY

Julien Funk (jaboing) on 2013-01-04
Changed in ubuntuone-client:
status: New → Incomplete
assignee: nobody → Brian Curtin (brian.curtin)

Hi I have attached the logs as you requested. Sorry I don't know how to reply to your exact message I'm new to launchpad so I'm putting it here ( hopes its right)

Julien Funk (jaboing) on 2013-01-16
tags: added: u1-on-production
Julien Funk (jaboing) on 2013-01-16
tags: added: u1-by-user
Julien Funk (jaboing) on 2013-01-17
tags: removed: by-user
Julien Funk (jaboing) on 2013-01-17
tags: removed: on-production
Julien Funk (jaboing) on 2013-01-19
Changed in ubuntuone-client:
status: Incomplete → Confirmed
importance: Undecided → High
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