If you can then please try Ubuntu 20.04:
https://ubuntu.com/download/desktop
or try Xubuntu 20.04:
http://cdimage.ubuntu.com/xubuntu/releases/20.04/release/
and tell us if the problem still occurs in that version.
If you can then please try Ubuntu 20.04:
https:/ /ubuntu. com/download/ desktop
or try Xubuntu 20.04:
http:// cdimage. ubuntu. com/xubuntu/ releases/ 20.04/release/
and tell us if the problem still occurs in that version.