Comment 10 for bug 1798739

Hello Daniel

I attempted all three steps and I came across the message in the
screenshot. When I click send there is no further message. I am not sure
how to find an id number. Also, I checked the gnome-shell file and there
was no file labelled 'extensions'. I assume this is because I have no
extensions installed?

Regards, Adrian

On Tue, 23 Oct 2018 at 19:11, Daniel van Vugt <email address hidden>
wrote:

> Thanks. It looks like something is crashing at the end (where you see
> "whoopsie") but I can't yet tell what.
>
> Firstly, please remove/disable all gnome-shell extensions as they are
> often the cause of crashes.
>
> Secondly...
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
> [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
> Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> I recently installed steam on my system (Ubuntu 18.04), installed a
> couple of games and attemped to play them. About a couple of minutes
> in to playing cities: skylines, kerbal space program and mount and
> blade: warband, the screen goes blank and the computer freezes. A hard
> reboot is the only way to proceed. I have reinstalled drivers several
> times, with no change in this situation. I know it's not a specs
> problem because I ran these games on the exact same machine a couple
> of weeks ago when I had Windows 10 installed (which I have since
> removed). I think this is an xorg problem but I am not sure.
>
> xorg:
> Installed: 1:7.7+19ubuntu7.1
> Candidate: 1:7.7+19ubuntu7.1
> Version table:
> *** 1:7.7+19ubuntu7.1 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:7.7+19ubuntu7 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Oct 19 14:02:58 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a day
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Within the last week or two
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
> Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
> InstallationDate: Installed on 2018-09-11 (37 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: Hewlett-Packard 500-002a
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_AU.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic
> root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 02/05/2013
> dmi.bios.vendor: AMI
> dmi.bios.version: 8.15
> dmi.board.name: 2ADA
> dmi.board.vendor: Foxconn
> dmi.board.version: 1.00
> dmi.chassis.asset.tag: 4CE3190T0P
> dmi.chassis.type: 3
> dmi.chassis.vendor: Hewlett-Packard
> dmi.modalias:
> dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
> dmi.product.family: 103C_53316J G=D
> dmi.product.name: 500-002a
> dmi.sys.vendor: Hewlett-Packard
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b
> version.libgl1-mesa-dri: libgl1-mesa-dri
> 18.3~git1810170730.58a51d~oibaf~b
> version.libgl1-mesa-glx: libgl1-mesa-glx
> 18.3~git1810170730.58a51d~oibaf~b
> version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati
> 1:18.1.0+git1809261933.80514b~oibaf~b
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git1809061934.25c9a2~oibaf~b
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.15+git1807201019.ac8f7b~oibaf~b
>
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