Bug #1798739 “[amdgpu] All video games freeze 5-10mins into play...” : Bugs : xserver-xorg-video-amdgpu package : Ubuntu

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-19:

#1

CurrentDmesg.txt Edit (65.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (14.1 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (421.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (498 bytes, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.0 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (158.2 KiB, text/plain; charset="utf-8")
XorgConf.txt Edit (126 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (44.8 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (48.8 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (9.5 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (21.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-22:

#2

Next time the problem happens and you have to reboot, please use this command to collect the logs and send us the resulting file:

journalctl -b-1 > previous_boot.txt

tags:	added: amdgpu radeon
affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-22: Re: [Bug 1798739] Re: All video games freeze 5-10mins into play

#3

previous_boot.txt Edit (310.8 KiB, text/plain; charset=UTF-8; name="previous_boot.txt")

Hello Daniel

I have caused the crash again and retrieved the logs you asked for
directly after the reboot. They are attached.

Regards, Adrian

On 22/10/18 1:34 pm, Daniel van Vugt wrote:
> Next time the problem happens and you have to reboot, please use this
> command to collect the logs and send us the resulting file:
>
> journalctl -b-1 > previous_boot.txt
>
>
> ** Tags added: amdgpu radeon
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-22:

#4

Thanks.

Please also run this command and send us the output:

dpkg -l > allpackages.txt

summary:	- All video games freeze 5-10mins into play + [amdgpu] All video games freeze 5-10mins into play
affects:	ubuntu → xorg-server (Ubuntu)

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-22: Re: [Bug 1798739] Re: [amdgpu] All video games freeze 5-10mins into play

#5

allpackages.txt Edit (304.3 KiB, text/plain; charset=UTF-8; name="allpackages.txt")

No worries. The txt file is attached.

Regards, Adrian

On 22/10/18 5:28 pm, Daniel van Vugt wrote:
> Thanks.
>
> Please also run this command and send us the output:
>
> dpkg -l > allpackages.txt
>
> ** Summary changed:
>
> - All video games freeze 5-10mins into play
> + [amdgpu] All video games freeze 5-10mins into play
>
> ** Package changed: ubuntu => xorg-server (Ubuntu)
>

Daniel van Vugt (vanvugt) on 2018-10-22

Changed in xorg-server (Ubuntu):
status:	Incomplete → New

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-23:

#6

Hello Daniel

I did not receive any instructions, or any text at all in your last
message. I am just wanting to know if there is any update on this issue
and how to solve it.

Regards, Adrian

On 22/10/18 6:22 pm, Daniel van Vugt wrote:
> ** Also affects: xserver-xorg-video-amdgpu (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: xorg-server (Ubuntu)
> Status: Incomplete => New
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-23:

#7

Please:

1. Reboot and run nothing other than one game that will trigger the bug. Do not run any other apps.

2. After the bug happens and you have to reboot a second time then run:

journalctl --system -b-1 > previous_boot_sys.txt

and attach it here again.

Changed in xorg-server (Ubuntu):
status:	New → Incomplete
Changed in xserver-xorg-video-amdgpu (Ubuntu):
status:	New → Incomplete

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-23:

#8

previous_boot_sys.txt Edit (168.3 KiB, text/plain; charset=UTF-8; name="previous_boot_sys.txt")

Hello Daniel. I have performed the tasks you requested and have the
relevant text file attached.

Regards, Adrian

On 23/10/18 4:43 pm, Daniel van Vugt wrote:
> Please:
>
> 1. Reboot and run nothing other than one game that will trigger the bug.
> Do not run any other apps.
>
> 2. After the bug happens and you have to reboot a second time then run:
>
> journalctl --system -b-1 > previous_boot_sys.txt
>
> and attach it here again.
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: xserver-xorg-video-amdgpu (Ubuntu)
> Status: New => Incomplete
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-23:

#9

Thanks. It looks like something is crashing at the end (where you see "whoopsie") but I can't yet tell what.

Firstly, please remove/disable all gnome-shell extensions as they are often the cause of crashes.

Secondly...

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-23:

#10

Screenshot from 2018-10-23 20-06-21.png Edit (2.5 MiB, image/png; name="Screenshot from 2018-10-23 20-06-21.png")

Download full text (5.8 KiB)

Hello Daniel

I attempted all three steps and I came across the message in the
screenshot. When I click send there is no further message. I am not sure
how to find an id number. Also, I checked the gnome-shell file and there
was no file labelled 'extensions'. I assume this is because I have no
extensions installed?

Regards, Adrian

On Tue, 23 Oct 2018 at 19:11, Daniel van Vugt <email address hidden>
wrote:

> Thanks. It looks like something is crashing at the end (where you see
> "whoopsie") but I can't yet tell what.
>
> Firstly, please remove/disable all gnome-shell extensions as they are
> often the cause of crashes.
>
> Secondly...
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
> [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
> Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> I recently installed steam on my system (Ubuntu 18.04), installed a
> couple of games and attemped to play them. About a couple of minutes
> in to playing cities: skylines, kerbal space program and mount and
> blade: warband, the screen goes blank and the computer freezes. A hard
> reboot is the only way to proceed. I have reinstalled drivers several
> times, with no change in this situation. I know it's not a specs
> problem because I ran these games on the exact same machine a couple
> of weeks ago when I had Windows 10 installed (which I have since
> removed). I think this is an xorg problem but I am not sure.
>
> xorg:
> Installed: 1:7.7+19ubuntu7.1
> Candidate: 1:7.7+19ubuntu7.1
> Version table:
> *** 1:7.7+19ubuntu7.1 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:7.7+19ubuntu7 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> BootLog: Error: [Errno 13] Permissi...

Hello Daniel

I attempted all three steps and I came across the message in the
screenshot. When I click send there is no further message. I am not sure
how to find an id number. Also, I checked the gnome-shell file and there
was no file labelled 'extensions'. I assume this is because I have no
extensions installed?

Regards, Adrian

On Tue, 23 Oct 2018 at 19:11, Daniel van Vugt <daniel.van.vugt@canonical.com>
wrote:

> Thanks. It looks like something is crashing at the end (where you see
> "whoopsie") but I can't yet tell what.
>
> Firstly, please remove/disable all gnome-shell extensions as they are
> often the cause of crashes.
>
> Secondly...
>
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
>   [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
>   Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I recently installed steam on my system (Ubuntu 18.04), installed a
>   couple of games and attemped to play them. About a couple of minutes
>   in to playing cities: skylines, kerbal space program and mount and
>   blade: warband, the screen goes blank and the computer freezes. A hard
>   reboot is the only way to proceed. I have reinstalled drivers several
>   times, with no change in this situation. I know it's not a specs
>   problem because I ran these games on the exact same machine a couple
>   of weeks ago when I had Windows 10 installed (which I have since
>   removed). I think this is an xorg problem but I am not sure.
>
>   xorg:
>     Installed: 1:7.7+19ubuntu7.1
>     Candidate: 1:7.7+19ubuntu7.1
>     Version table:
>    *** 1:7.7+19ubuntu7.1 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
>           100 /var/lib/dpkg/status
>        1:7.7+19ubuntu7 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
>   Uname: Linux 4.15.0-36-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.4
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri Oct 19 14:02:58 2018
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Yes, I can easily reproduce it
>   GpuHangStarted: Within the last week or two
>   GraphicsCard:
>    Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
>      Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
>   InstallationDate: Installed on 2018-09-11 (37 days ago)
>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
>   MachineType: Hewlett-Packard 500-002a
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_AU.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic
> root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 02/05/2013
>   dmi.bios.vendor: AMI
>   dmi.bios.version: 8.15
>   dmi.board.name: 2ADA
>   dmi.board.vendor: Foxconn
>   dmi.board.version: 1.00
>   dmi.chassis.asset.tag: 4CE3190T0P
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.modalias:
> dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
>   dmi.product.family: 103C_53316J G=D
>   dmi.product.name: 500-002a
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b
>   version.libgl1-mesa-dri: libgl1-mesa-dri
> 18.3~git1810170730.58a51d~oibaf~b
>   version.libgl1-mesa-glx: libgl1-mesa-glx
> 18.3~git1810170730.58a51d~oibaf~b
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati
> 1:18.1.0+git1809261933.80514b~oibaf~b
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git1809061934.25c9a2~oibaf~b
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.15+git1807201019.ac8f7b~oibaf~b
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-23:

#11

That screenshot shows that you can't report crash files because your system is out of date. To fix that please do a full system update first:

  1. sudo apt update
  2. sudo apt full-upgrade
  3. Reboot

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-23:

#12

Download full text (4.8 KiB)

Okay, so I have run the update and reboot commands. I tried to run the
ubuntu-bug command again and I got exactly the same error message as was in
the previous screenshot.

On Tue, 23 Oct 2018 at 20:46, Daniel van Vugt <email address hidden>
wrote:

> That screenshot shows that you can't report crash files because your
> system is out of date. To fix that please do a full system update first:
>
> 1. sudo apt update
> 2. sudo apt full-upgrade
> 3. Reboot
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
> [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
> Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> I recently installed steam on my system (Ubuntu 18.04), installed a
> couple of games and attemped to play them. About a couple of minutes
> in to playing cities: skylines, kerbal space program and mount and
> blade: warband, the screen goes blank and the computer freezes. A hard
> reboot is the only way to proceed. I have reinstalled drivers several
> times, with no change in this situation. I know it's not a specs
> problem because I ran these games on the exact same machine a couple
> of weeks ago when I had Windows 10 installed (which I have since
> removed). I think this is an xorg problem but I am not sure.
>
> xorg:
> Installed: 1:7.7+19ubuntu7.1
> Candidate: 1:7.7+19ubuntu7.1
> Version table:
> *** 1:7.7+19ubuntu7.1 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:7.7+19ubuntu7 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Oct 19 14:02:58 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a day
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Within the last week or two
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
> Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
> InstallationDate: Installed on 2018-09-11 (37 days ago)
> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
> MachineType: Hewlett-Packard 500-002a
> ProcEnviron:
> TERM=xterm-256color
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<...

Okay, so I have run the update and reboot commands. I tried to run the
ubuntu-bug command again and I got exactly the same error message as was in
the previous screenshot.

On Tue, 23 Oct 2018 at 20:46, Daniel van Vugt <daniel.van.vugt@canonical.com>
wrote:

> That screenshot shows that you can't report crash files because your
> system is out of date. To fix that please do a full system update first:
>
>   1. sudo apt update
>   2. sudo apt full-upgrade
>   3. Reboot
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
>   [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
>   Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I recently installed steam on my system (Ubuntu 18.04), installed a
>   couple of games and attemped to play them. About a couple of minutes
>   in to playing cities: skylines, kerbal space program and mount and
>   blade: warband, the screen goes blank and the computer freezes. A hard
>   reboot is the only way to proceed. I have reinstalled drivers several
>   times, with no change in this situation. I know it's not a specs
>   problem because I ran these games on the exact same machine a couple
>   of weeks ago when I had Windows 10 installed (which I have since
>   removed). I think this is an xorg problem but I am not sure.
>
>   xorg:
>     Installed: 1:7.7+19ubuntu7.1
>     Candidate: 1:7.7+19ubuntu7.1
>     Version table:
>    *** 1:7.7+19ubuntu7.1 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
>           100 /var/lib/dpkg/status
>        1:7.7+19ubuntu7 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
>   Uname: Linux 4.15.0-36-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.4
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri Oct 19 14:02:58 2018
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Yes, I can easily reproduce it
>   GpuHangStarted: Within the last week or two
>   GraphicsCard:
>    Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
>      Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
>   InstallationDate: Installed on 2018-09-11 (37 days ago)
>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
>   MachineType: Hewlett-Packard 500-002a
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_AU.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic
> root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 02/05/2013
>   dmi.bios.vendor: AMI
>   dmi.bios.version: 8.15
>   dmi.board.name: 2ADA
>   dmi.board.vendor: Foxconn
>   dmi.board.version: 1.00
>   dmi.chassis.asset.tag: 4CE3190T0P
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.modalias:
> dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
>   dmi.product.family: 103C_53316J G=D
>   dmi.product.name: 500-002a
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b
>   version.libgl1-mesa-dri: libgl1-mesa-dri
> 18.3~git1810170730.58a51d~oibaf~b
>   version.libgl1-mesa-glx: libgl1-mesa-glx
> 18.3~git1810170730.58a51d~oibaf~b
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati
> 1:18.1.0+git1809261933.80514b~oibaf~b
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git1809061934.25c9a2~oibaf~b
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.15+git1807201019.ac8f7b~oibaf~b
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions
>

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-23:

#13

Screenshot from 2018-10-23 21-35-55.png Edit (2.5 MiB, image/png; name="Screenshot from 2018-10-23 21-35-55.png")

Download full text (5.2 KiB)

Just to add, this is the screenshot I took of another attempt. The upgrade
commands are there just to show what I see when I run those commands. They
were run previous to a reboot, then I ran them again to make the screenshot.

Regards, Adrian

On Tue, 23 Oct 2018 at 21:15, Adrian Barbuio <email address hidden>
wrote:

> Okay, so I have run the update and reboot commands. I tried to run the
> ubuntu-bug command again and I got exactly the same error message as was in
> the previous screenshot.
>
> On Tue, 23 Oct 2018 at 20:46, Daniel van Vugt <
> <email address hidden>> wrote:
>
>> That screenshot shows that you can't report crash files because your
>> system is out of date. To fix that please do a full system update first:
>>
>> 1. sudo apt update
>> 2. sudo apt full-upgrade
>> 3. Reboot
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1798739
>>
>> Title:
>> [amdgpu] All video games freeze 5-10mins into play
>>
>> Status in xorg-server package in Ubuntu:
>> Incomplete
>> Status in xserver-xorg-video-amdgpu package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> I recently installed steam on my system (Ubuntu 18.04), installed a
>> couple of games and attemped to play them. About a couple of minutes
>> in to playing cities: skylines, kerbal space program and mount and
>> blade: warband, the screen goes blank and the computer freezes. A hard
>> reboot is the only way to proceed. I have reinstalled drivers several
>> times, with no change in this situation. I know it's not a specs
>> problem because I ran these games on the exact same machine a couple
>> of weeks ago when I had Windows 10 installed (which I have since
>> removed). I think this is an xorg problem but I am not sure.
>>
>> xorg:
>> Installed: 1:7.7+19ubuntu7.1
>> Candidate: 1:7.7+19ubuntu7.1
>> Version table:
>> *** 1:7.7+19ubuntu7.1 500
>> 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
>> amd64 Packages
>> 100 /var/lib/dpkg/status
>> 1:7.7+19ubuntu7 500
>> 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
>> Packages
>>
>> ProblemType: Bug
>> DistroRelease: Ubuntu 18.04
>> Package: xorg 1:7.7+19ubuntu7.1
>> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
>> Uname: Linux 4.15.0-36-generic x86_64
>> ApportVersion: 2.20.9-0ubuntu7.4
>> Architecture: amd64
>> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>> CompizPlugins: No value set for
>> `/apps/compiz-1/general/screen0/options/active_plugins'
>> CompositorRunning: None
>> CurrentDesktop: ubuntu:GNOME
>> Date: Fri Oct 19 14:02:58 2018
>> DistUpgraded: Fresh install
>> DistroCodename: bionic
>> DistroVariant: ubuntu
>> DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
>> ExtraDebuggingInterest: Yes
>> GpuHangFrequency: Several times a day
>> GpuHangReproducibility: Yes, I can easily reproduce it
>> GpuHangStarted: Within the last week or two
>> GraphicsCard:
>> Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
>> 240/340 O...

Just to add, this is the screenshot I took of another attempt. The upgrade
commands are there just to show what I see when I run those commands. They
were run previous to a reboot, then I ran them again to make the screenshot.

Regards, Adrian

On Tue, 23 Oct 2018 at 21:15, Adrian Barbuio <drianayarbuioay@gmail.com>
wrote:

> Okay, so I have run the update and reboot commands. I tried to run the
> ubuntu-bug command again and I got exactly the same error message as was in
> the previous screenshot.
>
> On Tue, 23 Oct 2018 at 20:46, Daniel van Vugt <
> daniel.van.vugt@canonical.com> wrote:
>
>> That screenshot shows that you can't report crash files because your
>> system is out of date. To fix that please do a full system update first:
>>
>>   1. sudo apt update
>>   2. sudo apt full-upgrade
>>   3. Reboot
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1798739
>>
>> Title:
>>   [amdgpu] All video games freeze 5-10mins into play
>>
>> Status in xorg-server package in Ubuntu:
>>   Incomplete
>> Status in xserver-xorg-video-amdgpu package in Ubuntu:
>>   Incomplete
>>
>> Bug description:
>>   I recently installed steam on my system (Ubuntu 18.04), installed a
>>   couple of games and attemped to play them. About a couple of minutes
>>   in to playing cities: skylines, kerbal space program and mount and
>>   blade: warband, the screen goes blank and the computer freezes. A hard
>>   reboot is the only way to proceed. I have reinstalled drivers several
>>   times, with no change in this situation. I know it's not a specs
>>   problem because I ran these games on the exact same machine a couple
>>   of weeks ago when I had Windows 10 installed (which I have since
>>   removed). I think this is an xorg problem but I am not sure.
>>
>>   xorg:
>>     Installed: 1:7.7+19ubuntu7.1
>>     Candidate: 1:7.7+19ubuntu7.1
>>     Version table:
>>    *** 1:7.7+19ubuntu7.1 500
>>           500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
>> amd64 Packages
>>           100 /var/lib/dpkg/status
>>        1:7.7+19ubuntu7 500
>>           500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
>> Packages
>>
>>   ProblemType: Bug
>>   DistroRelease: Ubuntu 18.04
>>   Package: xorg 1:7.7+19ubuntu7.1
>>   ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
>>   Uname: Linux 4.15.0-36-generic x86_64
>>   ApportVersion: 2.20.9-0ubuntu7.4
>>   Architecture: amd64
>>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>>   CompizPlugins: No value set for
>> `/apps/compiz-1/general/screen0/options/active_plugins'
>>   CompositorRunning: None
>>   CurrentDesktop: ubuntu:GNOME
>>   Date: Fri Oct 19 14:02:58 2018
>>   DistUpgraded: Fresh install
>>   DistroCodename: bionic
>>   DistroVariant: ubuntu
>>   DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
>>   ExtraDebuggingInterest: Yes
>>   GpuHangFrequency: Several times a day
>>   GpuHangReproducibility: Yes, I can easily reproduce it
>>   GpuHangStarted: Within the last week or two
>>   GraphicsCard:
>>    Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
>> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
>>      Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
>> [1b0a:90c4]
>>   InstallationDate: Installed on 2018-09-11 (37 days ago)
>>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
>> (20180426)
>>   MachineType: Hewlett-Packard 500-002a
>>   ProcEnviron:
>>    TERM=xterm-256color
>>    PATH=(custom, no user)
>>    XDG_RUNTIME_DIR=<set>
>>    LANG=en_AU.UTF-8
>>    SHELL=/bin/bash
>>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic
>> root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1
>>   SourcePackage: xorg
>>   Symptom: display
>>   Title: Xorg freeze
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>   dmi.bios.date: 02/05/2013
>>   dmi.bios.vendor: AMI
>>   dmi.bios.version: 8.15
>>   dmi.board.name: 2ADA
>>   dmi.board.vendor: Foxconn
>>   dmi.board.version: 1.00
>>   dmi.chassis.asset.tag: 4CE3190T0P
>>   dmi.chassis.type: 3
>>   dmi.chassis.vendor: Hewlett-Packard
>>   dmi.modalias:
>> dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
>>   dmi.product.family: 103C_53316J G=D
>>   dmi.product.name: 500-002a
>>   dmi.sys.vendor: Hewlett-Packard
>>   version.compiz: compiz N/A
>>   version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b
>>   version.libgl1-mesa-dri: libgl1-mesa-dri
>> 18.3~git1810170730.58a51d~oibaf~b
>>   version.libgl1-mesa-glx: libgl1-mesa-glx
>> 18.3~git1810170730.58a51d~oibaf~b
>>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
>>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>>   version.xserver-xorg-video-ati: xserver-xorg-video-ati
>> 1:18.1.0+git1809261933.80514b~oibaf~b
>>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
>> 2:2.99.917+git1809061934.25c9a2~oibaf~b
>>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
>> 1:1.0.15+git1807201019.ac8f7b~oibaf~b
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions
>>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-10-24:

#14

Thanks. Unfortunately you probably can't report crash files that were created before the system update. Only crash files from a fully-updated system are accepted.

So please delete the existing crash files and wait for new ones to be created.

Revision history for this message

Adrian Barbuio (oiubrab) wrote on 2018-10-27:

#15

Download full text (5.0 KiB)

So I became somewhat frustrated by this issue and used new installation
media to completely reinstall ubuntu 18.04, removing the old partition and
starting again from scratch. I installed steam as soon as the
re-installation process had been completed, and downloaded/played Kerbal
Space Program. I had exactly the same problem as before, the screen cutting
out minutes into the game.

On Wed, 24 Oct 2018 at 13:40, Daniel van Vugt <email address hidden>
wrote:

> Thanks. Unfortunately you probably can't report crash files that were
> created before the system update. Only crash files from a fully-updated
> system are accepted.
>
> So please delete the existing crash files and wait for new ones to be
> created.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
> [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
> Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> I recently installed steam on my system (Ubuntu 18.04), installed a
> couple of games and attemped to play them. About a couple of minutes
> in to playing cities: skylines, kerbal space program and mount and
> blade: warband, the screen goes blank and the computer freezes. A hard
> reboot is the only way to proceed. I have reinstalled drivers several
> times, with no change in this situation. I know it's not a specs
> problem because I ran these games on the exact same machine a couple
> of weeks ago when I had Windows 10 installed (which I have since
> removed). I think this is an xorg problem but I am not sure.
>
> xorg:
> Installed: 1:7.7+19ubuntu7.1
> Candidate: 1:7.7+19ubuntu7.1
> Version table:
> *** 1:7.7+19ubuntu7.1 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
> 100 /var/lib/dpkg/status
> 1:7.7+19ubuntu7 500
> 500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
> Uname: Linux 4.15.0-36-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.4
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Fri Oct 19 14:02:58 2018
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a day
> GpuHangReproducibility: Yes, I can easily reproduce it
> GpuHangStarted: Within the last week or two
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
> Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
> InstallationDate: Ins...

So I became somewhat frustrated by this issue and used new installation
media to completely reinstall ubuntu 18.04, removing the old partition and
starting again from scratch. I installed steam as soon as the
re-installation process had been completed, and downloaded/played Kerbal
Space Program. I had exactly the same problem as before, the screen cutting
out minutes into the game.

On Wed, 24 Oct 2018 at 13:40, Daniel van Vugt <daniel.van.vugt@canonical.com>
wrote:

> Thanks. Unfortunately you probably can't report crash files that were
> created before the system update. Only crash files from a fully-updated
> system are accepted.
>
> So please delete the existing crash files and wait for new ones to be
> created.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1798739
>
> Title:
>   [amdgpu] All video games freeze 5-10mins into play
>
> Status in xorg-server package in Ubuntu:
>   Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I recently installed steam on my system (Ubuntu 18.04), installed a
>   couple of games and attemped to play them. About a couple of minutes
>   in to playing cities: skylines, kerbal space program and mount and
>   blade: warband, the screen goes blank and the computer freezes. A hard
>   reboot is the only way to proceed. I have reinstalled drivers several
>   times, with no change in this situation. I know it's not a specs
>   problem because I ran these games on the exact same machine a couple
>   of weeks ago when I had Windows 10 installed (which I have since
>   removed). I think this is an xorg problem but I am not sure.
>
>   xorg:
>     Installed: 1:7.7+19ubuntu7.1
>     Candidate: 1:7.7+19ubuntu7.1
>     Version table:
>    *** 1:7.7+19ubuntu7.1 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic-updates/main
> amd64 Packages
>           100 /var/lib/dpkg/status
>        1:7.7+19ubuntu7 500
>           500 http://au.archive.ubuntu.com/ubuntu bionic/main amd64
> Packages
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 18.04
>   Package: xorg 1:7.7+19ubuntu7.1
>   ProcVersionSignature: Ubuntu 4.15.0-36.39-generic 4.15.18
>   Uname: Linux 4.15.0-36-generic x86_64
>   ApportVersion: 2.20.9-0ubuntu7.4
>   Architecture: amd64
>   BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Fri Oct 19 14:02:58 2018
>   DistUpgraded: Fresh install
>   DistroCodename: bionic
>   DistroVariant: ubuntu
>   DkmsStatus: amdgpu, 18.30-641594, 4.15.0-36-generic, x86_64: installed
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Several times a day
>   GpuHangReproducibility: Yes, I can easily reproduce it
>   GpuHangStarted: Within the last week or two
>   GraphicsCard:
>    Advanced Micro Devices, Inc. [AMD/ATI] Oland [Radeon HD 8570 / R7
> 240/340 OEM] [1002:6611] (prog-if 00 [VGA controller])
>      Subsystem: Pegatron Oland [Radeon HD 8570 / R7 240/340 OEM]
> [1b0a:90c4]
>   InstallationDate: Installed on 2018-09-11 (37 days ago)
>   InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64
> (20180426)
>   MachineType: Hewlett-Packard 500-002a
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_AU.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-36-generic
> root=UUID=49e15d88-cf4f-45cf-abc1-8e165cbdb4e4 ro quiet splash vt.handoff=1
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 02/05/2013
>   dmi.bios.vendor: AMI
>   dmi.bios.version: 8.15
>   dmi.board.name: 2ADA
>   dmi.board.vendor: Foxconn
>   dmi.board.version: 1.00
>   dmi.chassis.asset.tag: 4CE3190T0P
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.modalias:
> dmi:bvnAMI:bvr8.15:bd02/05/2013:svnHewlett-Packard:pn500-002a:pvr:rvnFoxconn:rn2ADA:rvr1.00:cvnHewlett-Packard:ct3:cvr:
>   dmi.product.family: 103C_53316J G=D
>   dmi.product.name: 500-002a
>   dmi.sys.vendor: Hewlett-Packard
>   version.compiz: compiz N/A
>   version.libdrm2: libdrm2 2.4.96+git1810161830.5a3bdc~oibaf~b
>   version.libgl1-mesa-dri: libgl1-mesa-dri
> 18.3~git1810170730.58a51d~oibaf~b
>   version.libgl1-mesa-glx: libgl1-mesa-glx
> 18.3~git1810170730.58a51d~oibaf~b
>   version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati
> 1:18.1.0+git1809261933.80514b~oibaf~b
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git1809061934.25c9a2~oibaf~b
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.15+git1807201019.ac8f7b~oibaf~b
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1798739/+subscriptions
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2018-12-26:

#16

[Expired for xserver-xorg-video-amdgpu (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-amdgpu (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Launchpad Janitor (janitor) wrote on 2018-12-26:

#17

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg-server (Ubuntu):
status:	Incomplete → Expired

Ubuntu
xserver-xorg-video-amdgpu package

[amdgpu] All video games freeze 5-10mins into play

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Affects		Status	Importance	Assigned to	Milestone
	xorg-server (Ubuntu)	Expired	Undecided	Unassigned
	xserver-xorg-video-amdgpu (Ubuntu)	Expired	Undecided	Unassigned

Ubuntuxserver-xorg-video-amdgpu package

[amdgpu] All video games freeze 5-10mins into play

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
xserver-xorg-video-amdgpu package