Comment 8 for bug 1330255

Christopher,

That Ubuntu machine is not connected to the internet right now. It might
be several months before I can get back to you. You probably want to try
someone else who was experiencing this issue. Thanks.

On Sat, Feb 21, 2015 at 3:43 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Adam Alt, as per http://www.dell.com/support/home/us/en/04/product-
> support/product/inspiron-3847-desktop/drivers an update to your
> computer's buggy and outdated BIOS is available (A05). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status New.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-a05
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1330255
>
> Title:
> Unable to Detect USB Mouse and Keyboard
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot into ubuntu 14.04 LTS, most of the time it does not even
> recognize the USB mouse and keyboard. It only recognizes them about
> one-third of the time, and it will have a message that pops up that
> says
>
> Connected:
> Wired Connection 1
>
> That's when I know it recognized the mouse and keyboard. Otherwise I
> don't see any message and nothing works. I have to do a hard shutdown
> (i.e. hold the power button down until the computer turns off)
> because I cannot restart the computer with the keyboard or the mouse.
>
> Here is the info:
>
> Computer Info:
> DELL
> Reg Model: D16M
> Reg Type: D16M001
> V: 100-127/200-240 V
> A: 9/4.5 A
> Hz: 50-60 Hz
> Assembled in Mexico
>
> Raheen Business Park
> Limerick Ireland
> www.dell.com
>
> Keyboard Info:
> DELL
> QR Code on back
> CN-0N8WF8-71581-41A-04YY-A00
> Made in CHina
> DP/N 0N8WF8
>
> Mouse Info:
> DELL
> D PPID: CN-09RRC7-48729-41J-097M
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8
> ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
> Uname: Linux 3.13.0-27-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.2
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFSW: true
> CurrentDesktop: Unity
> Date: Sun Jun 15 13:53:55 2014
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> DpkgLog:
>
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00
> [VGA controller])
> Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
> InstallationDate: Installed on 2014-05-03 (42 days ago)
> InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
> (20140417)
> MachineType: Dell Inc. Inspiron 3847
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic
> root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 12/03/2013
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: A02
> dmi.board.name: 088DT1
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A01
> dmi.chassis.type: 3
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
> dmi.product.name: Inspiron 3847
> dmi.sys.vendor: Dell Inc.
> version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
> version.ia32-libs: ia32-libs N/A
> version.libdrm2: libdrm2 2.4.52-1
> version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
> version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
> version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
> version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev
> 1:2.8.2-1ubuntu2
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.910-0ubuntu1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
> 1:1.0.10-1ubuntu2
> xserver.bootTime: Sun Jun 15 13:40:59 2014
> xserver.configfile: default
> xserver.devices:
> input Power Button KEYBOARD, id 6
> input Power Button KEYBOARD, id 7
> input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
> input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
> input Logitech USB Optical Mouse MOUSE, id 10
> xserver.errors:
> Failed to load module "nvidia" (module does not exist, 0)
> Failed to load module "nvidia" (module does not exist, 0)
> xserver.logfile: /var/log/Xorg.0.log
> xserver.version: 2:1.15.1-0ubuntu2
> xserver.video_driver: nouveau
>
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>