Unable to Detect USB Mouse and Keyboard

[Adam Alt]

When I boot into ubuntu 14.04 LTS, most of the time it does not even recognize the USB mouse and keyboard. It only recognizes them about one-third of the time, and it will have a message that pops up that says

Connected:
Wired Connection 1

That's when I know it recognized the mouse and keyboard. Otherwise I don't see any message and nothing works. I have to do a hard shutdown (i.e. hold the power button down until the computer turns off) because I cannot restart the computer with the keyboard or the mouse.

Here is the info:

Computer Info:
DELL
Reg Model: D16M
Reg Type: D16M001
V: 100-127/200-240 V
A: 9/4.5 A
Hz: 50-60 Hz
Assembled in Mexico

Raheen Business Park
Limerick Ireland
www.dell.com

Keyboard Info:
DELL
QR Code on back
CN-0N8WF8-71581-41A-04YY-A00
Made in CHina
DP/N 0N8WF8

Mouse Info:
DELL
D PPID: CN-09RRC7-48729-41J-097M

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
Uname: Linux 3.13.0-27-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Jun 15 13:53:55 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DpkgLog:

ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation GT218 [GeForce 210] [10de:0a65] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:848e]
InstallationDate: Installed on 2014-05-03 (42 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: Dell Inc. Inspiron 3847
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-27-generic root=UUID=594359bc-91e9-487d-ae65-64a8b6c165c0 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/03/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 088DT1
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/03/2013:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
dmi.product.name: Inspiron 3847
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Sun Jun 15 13:40:59 2014
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 8
 input DELL Dell USB Wired Entry Keyboard KEYBOARD, id 9
 input Logitech USB Optical Mouse MOUSE, id 10
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: nouveau

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Hervé BRY (setaou)]

I have had this problem on the same hardware (Dell Inspiron 3847).
Upgrading the kernel to 3.16.2 (using the "mainline" packages) seems to have solved it.

[Josep Borrajo (josepbenetb)]

I have the same problem with Dell Inspiron 3847, but I've solved using an older keyboard, not Dell.

I suspect the problem is in Dell keyboard and/or mouse.

[Josep Borrajo (josepbenetb)]

With the today Ubuntu upgrade the problem appears on machines with no Dell keyboard. So my previous message is not OK.

[Josep Borrajo (josepbenetb)]

I think I have find the problem

New DELL keyboards haven't Numlock key but BIOS config has "Numlock active" on "Yes". I've have changed it to "No" and problem vanishes.

I suppose the system tries to change Numlock state and, if no movement is detected on keyboard or mouse all two became hanged.

When the keyboard isn't a new DELL one, for some reason I don't know, sometimes doesn't work.

I've changed all new Dell to "Numlock Active" to "No"

[penalvch (penalvch)]

Adam Alt, as per http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-3847-desktop/drivers an update to your computer's buggy and outdated BIOS is available (A05). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then please mark this report Status New.

Thank you for your understanding.

[Adam Alt (adamvaul)]

Christopher,

That Ubuntu machine is not connected to the internet right now. It might
be several months before I can get back to you. You probably want to try
someone else who was experiencing this issue. Thanks.

On Sat, Feb 21, 2015 at 3:43 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Adam Alt, as per http://www.dell.com/support/home/us/en/04/product-
> support/product/inspiron-3847-desktop/drivers an update to your
> computer's buggy and outdated BIOS is available (A05). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status New.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-a05
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1330255
>
> Title:
> Unable to Detect USB Mouse and Keyboard
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> When I boot into ubuntu 14.04 LTS, most of the time it does not even
> recognize the USB mouse and keyboard. It only recognizes them about
> one-third of the time, and it will have a message that pops up that
> says
>
> Connected:
> Wired Connection 1
>
> That's when I know it recognized the mouse and keyboard. Otherwise I
> don't see any message and nothing works. I have to do a hard shutdown
> (i.e. hold the power button down until the computer turns off)
> because I cannot restart the computer with the keyboard or the mouse.
>
> Here is the info:
>
> Computer Info:
> DELL
> Reg Model: D16M
> Reg Type: D16M001
> V: 100-127/200-240 V
> A: 9/4.5 A
> Hz: 50-60 Hz
> Assembled in Mexico
>
> Raheen Business Park
> Limerick Ireland
> www.dell.com
>
> Keyboard Info:
> DELL
> QR Code on back
> CN-0N8WF8-71581-41A-04YY-A00
> Made in CHina
> DP/N 0N8WF8
>
> Mouse Info:
> DELL
> D PPID: CN-09RRC7-48729-41J-097M
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8
> ProcVersionSignature: Ubuntu 3.13.0-27.50-generic 3.13.11
> Uname: Linux 3.13.0-27-generic x86_64
> .tmp.unity.support.test.0:
>
> ApportVersion: 2.14.1-0ubuntu3.2
> Architecture: amd64
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: compiz
> CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
> CompositorUnredirectFS...

[FettsVett (coliverhb)]

Hello,

I'm seeing the same behavior on my machine. (Dell Inspiron 3847)

Here is the output of the commands you specified above (I have updated the bios to the most recent version, A05):

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A05
08/18/2014

I am able to use the keyboard and mouse on kernel version 3.13.0-24-generic. All newer versions of the kernel are exhibiting the same Xorg behavior.

I have also tried disabling numlock on boot, which doesn't resolve the problem for me.

[FettsVett (coliverhb)]

I have (preliminarily) resolved the issue using the LTS enablement stack to upgrade to 3.16.0-33-generic along with the appropriate Xorg packages using the posted commands here: https://wiki.ubuntu.com/Kernel/LTSEnablementStack

[penalvch (penalvch)]

FettsVett, it would help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Also, please feel free to subscribe me to it.

[Launchpad Janitor (janitor)]

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]