Comment 4 for bug 522393

I was able to get 3 log files when I duplicated the crash.
syncdaemon-exceptions.log was present but it was empty.

Thanks,
Dan

On Mon, Feb 15, 2010 at 7:31 PM, duanedesign <email address hidden> wrote:

> Dan,
> I'm sorry to hear Ubuntu One is not working properly for you. If you would
> like to help debug the problem that would be greatly appreciated. You can
> do the following in order to provide important details that will help
> determine the root cause of this issue?
>
> 1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and
> select 'Quit'
>
> 2) Open Applications->Accessories->Terminal, then run the command:
> mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir
> ~/.cache/ubuntuone/log
>
> 3) Run the following in a Terminal to open/create this file:
> gedit ~/.config/ubuntuone/syncdaemon.conf
>
> #Add the following two (2) lines to this file and save:
> [__main__]
> log_level = DEBUG
>
> 4) Open Ubuntu One Applications->Internet->Ubuntu One
>
> 5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One
> Folder. Then attach the following logs to this bug:
> ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log
> /syncdaemon-exceptions.log
>
> You can attach logs to this bug report by clicking the 'Add Attachment
> or patch' button at the bottom of the page. Thank you for filing this
> bug report and helping to make Ubuntu better.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>
> --
> Ubuntu One Fails to Sync, then crashes
> https://bugs.launchpad.net/bugs/522393
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “ubuntuone-client” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: ubuntuone-client
>
> The Ubuntu One applet will say that it is connected. The nautilus folder
> will have the "Connect" button, implying that it is not connected. Both the
> applet and sync-daemon processes are running. After a minute or so Apport
> pops up to say that Ubuntu One has crashed. This is a new install of 9.10
> with all current updates. I've tried uninstall/reinstall of Ubuntu One and
> several reboots. None have worked.
>
> ProblemType: Bug
> .home.dan..cache.ubuntuone.log.syncdaemon.exceptions.log:
>
> .home.dan..config.ubuntuone.syncdaemon.conf:
> [bandwidth_throttling]
> on = False
> read_limit = 0
> write_limit = 0
> .home.dan..config.ubuntuone.ubuntuone.client.conf:
> [ubuntuone]
> bookmarked = True
> connected = True
> connect = 0
> show_applet = 0
> Architecture: i386
> Date: Mon Feb 15 18:15:11 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> Package: ubuntuone-client 1.0.3-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
> SourcePackage: ubuntuone-client
> Uname: Linux 2.6.31-19-generic i686
> XsessionErrors:
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error:
> assertion `src != NULL' failed
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error:
> assertion `src != NULL' failed
> (nautilus:1583): Eel-CRITICAL **: eel_preferences_get_boolean: assertion
> `preferences_is_initialized ()' failed
> (polkit-gnome-authentication-agent-1:1592): GLib-CRITICAL **:
> g_once_init_leave: assertion `initialization_value != 0' failed
> (nautilus:1801): Eel-CRITICAL **: eel_preferences_get_boolean: assertion
> `preferences_is_initialized ()' failed
>
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>
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>