Ubuntu One Fails to Sync, then crashes

[Dan Murphy]

Binary package hint: ubuntuone-client

The Ubuntu One applet will say that it is connected. The nautilus folder will have the "Connect" button, implying that it is not connected. Both the applet and sync-daemon processes are running. After a minute or so Apport pops up to say that Ubuntu One has crashed. This is a new install of 9.10 with all current updates. I've tried uninstall/reinstall of Ubuntu One and several reboots. None have worked.

ProblemType: Bug
.home.dan..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.dan..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 on = False
 read_limit = 0
 write_limit = 0
.home.dan..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 bookmarked = True
 connected = True
 connect = 0
 show_applet = 0
Architecture: i386
Date: Mon Feb 15 18:15:11 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-19-generic i686
XsessionErrors:
 (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:1583): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1592): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1801): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

[Duane Hinnen (duanedesign)]

Dan,
I'm sorry to hear Ubuntu One is not working properly for you. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue?

1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
  mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in a Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following two (2) lines to this file and save:
    [__main__]
    log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder. Then attach the following logs to this bug: ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

[Dan Murphy (murphyd311)]

Attached are two logs that were generated when I did the steps you
specified. There was no syncdaemon-exceptions.log but there was an
oauth-login.log.

Dan Murphy

On Mon, Feb 15, 2010 at 7:31 PM, duanedesign <email address hidden> wrote:

> Dan,
> I'm sorry to hear Ubuntu One is not working properly for you. If you would
> like to help debug the problem that would be greatly appreciated. You can
> do the following in order to provide important details that will help
> determine the root cause of this issue?
>
> 1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and
> select 'Quit'
>
> 2) Open Applications->Accessories->Terminal, then run the command:
> mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir
> ~/.cache/ubuntuone/log
>
> 3) Run the following in a Terminal to open/create this file:
> gedit ~/.config/ubuntuone/syncdaemon.conf
>
> #Add the following two (2) lines to this file and save:
> [__main__]
> log_level = DEBUG
>
> 4) Open Ubuntu One Applications->Internet->Ubuntu One
>
> 5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One
> Folder. Then attach the following logs to this bug:
> ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log
> /syncdaemon-exceptions.log
>
> You can attach logs to this bug report by clicking the 'Add Attachment
> or patch' button at the bottom of the page. Thank you for filing this
> bug report and helping to make Ubuntu better.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>
> --
> Ubuntu One Fails to Sync, then crashes
> https://bugs.launchpad.net/bugs/522393
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “ubuntuone-client” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: ubuntuone-client
>
> The Ubuntu One applet will say that it is connected. The nautilus folder
> will have the "Connect" button, implying that it is not connected. Both the
> applet and sync-daemon processes are running. After a minute or so Apport
> pops up to say that Ubuntu One has crashed. This is a new install of 9.10
> with all current updates. I've tried uninstall/reinstall of Ubuntu One and
> several reboots. None have worked.
>
> ProblemType: Bug
> .home.dan..cache.ubuntuone.log.syncdaemon.exceptions.log:
>
> .home.dan..config.ubuntuone.syncdaemon.conf:
> [bandwidth_throttling]
> on = False
> read_limit = 0
> write_limit = 0
> .home.dan..config.ubuntuone.ubuntuone.client.conf:
> [ubuntuone]
> bookmarked = True
> connected = True
> connect = 0
> show_applet = 0
> Architecture: i386
> Date: Mon Feb 15 18:15:11 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> Package: ubuntuone-client 1.0.3-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
> SourcePackage: ubuntuone-client
> Uname: Linux 2.6.31-19-generic i686
> XsessionErrors:
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error:
> assertion `src != NULL' failed
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagat...

[Dan Murphy (murphyd311)]

I was able to get 3 log files when I duplicated the crash.
syncdaemon-exceptions.log was present but it was empty.

Thanks,
Dan

On Mon, Feb 15, 2010 at 7:31 PM, duanedesign <email address hidden> wrote:

> Dan,
> I'm sorry to hear Ubuntu One is not working properly for you. If you would
> like to help debug the problem that would be greatly appreciated. You can
> do the following in order to provide important details that will help
> determine the root cause of this issue?
>
> 1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and
> select 'Quit'
>
> 2) Open Applications->Accessories->Terminal, then run the command:
> mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir
> ~/.cache/ubuntuone/log
>
> 3) Run the following in a Terminal to open/create this file:
> gedit ~/.config/ubuntuone/syncdaemon.conf
>
> #Add the following two (2) lines to this file and save:
> [__main__]
> log_level = DEBUG
>
> 4) Open Ubuntu One Applications->Internet->Ubuntu One
>
> 5) Let Ubuntu One run for a bit, copy some files into your Ubuntu One
> Folder. Then attach the following logs to this bug:
> ~/.cache/ubuntuone/log/syncdaemon.log & ~/.cache/ubuntuone/log
> /syncdaemon-exceptions.log
>
> You can attach logs to this bug report by clicking the 'Add Attachment
> or patch' button at the bottom of the page. Thank you for filing this
> bug report and helping to make Ubuntu better.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>
> --
> Ubuntu One Fails to Sync, then crashes
> https://bugs.launchpad.net/bugs/522393
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “ubuntuone-client” package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: ubuntuone-client
>
> The Ubuntu One applet will say that it is connected. The nautilus folder
> will have the "Connect" button, implying that it is not connected. Both the
> applet and sync-daemon processes are running. After a minute or so Apport
> pops up to say that Ubuntu One has crashed. This is a new install of 9.10
> with all current updates. I've tried uninstall/reinstall of Ubuntu One and
> several reboots. None have worked.
>
> ProblemType: Bug
> .home.dan..cache.ubuntuone.log.syncdaemon.exceptions.log:
>
> .home.dan..config.ubuntuone.syncdaemon.conf:
> [bandwidth_throttling]
> on = False
> read_limit = 0
> write_limit = 0
> .home.dan..config.ubuntuone.ubuntuone.client.conf:
> [ubuntuone]
> bookmarked = True
> connected = True
> connect = 0
> show_applet = 0
> Architecture: i386
> Date: Mon Feb 15 18:15:11 2010
> DistroRelease: Ubuntu 9.10
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
> Package: ubuntuone-client 1.0.3-0ubuntu1
> PackageArchitecture: all
> ProcEnviron:
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
> SourcePackage: ubuntuone-client
> Uname: Linux 2.6.31-19-generic i686
> XsessionErrors:
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error:
> assertion `src != NULL' failed
> (gnome-settings-daemon:1486): GLib-CRITICAL **: g_propagate_error:
> assertion `src != NULL' f...

[Guillermo Gonzalez (verterok)]

Hi Dan,

I think this is a duplicate of Bug #498444

Please change it back if you think isn't.

Regards,