APN cannot be set

Bug #1457676 reported by LionelB
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Canonical System Image
Fix Released
High
Unassigned
ofono (Ubuntu)
Invalid
Undecided
Unassigned
ubuntu-system-settings (Ubuntu)
Fix Released
High
Jonas G. Drange
ubuntu-system-settings (Ubuntu RTM)
Fix Released
High
Jonas G. Drange

Bug Description

Despite install of OTA 3.5 to Aquaris 4.5 I am unable to set APN. One field is saved in internet APN but if the custom setting is ticked, the tick disappears on leaving the page.

MMS APN fields can be filled out but when I go back to the settings they are all empty.

My provider does not use name or password. Maybe save does not work if username and password fields are left intentionally blank ?

There is a default setting for EE present, triggered by the SIM. That is not my provider though. Not the setting I want.

I have no data, no MMS.

Tags: apn bq

Related branches

tags: added: apn bq
Revision history for this message
Jonas G. Drange (jonas-drange) wrote :

Thank you for your bug report. Could you add some details on your carrier and also the settings they provide?

We are working on improving the APN-configuration panel in Ubuntu System Settings, but in the mean time you could try manually removing the default setting for EE and then rebooting your phone. There are several way to do this, they are all a bit technical, but this one [1] can be typed into the phone.

[1] https://gist.github.com/semafor/1e4ecd4b865d62875826

Changed in ubuntu-system-settings (Ubuntu):
importance: Undecided → High
Revision history for this message
LionelB (retweet) wrote : Re: [Bug 1457676] Re: APN cannot be set

I use the Phone Coop. The settings for various OS are det out on their FAQ page. Scroll down.

http://payg.thephone.coop/help-support/faqs/ <http://payg.thephone.coop/help-support/faqs/>

> On 21 May 2015, at 23:43, Jonas G. Drange <email address hidden> wrote:
>
> Thank you for your bug report. Could you add some details on your
> carrier and also the settings they provide?

Revision history for this message
LionelB (retweet) wrote :

Looks like I have a solution. Many thanks to Jonas for leading me through it.

The default setting for EE was triggered by the SIM. In the UK there are numerous resellers, using the main networks. EE is 'correct' for the carrier but that default has the wrong settings. The default is now successfully removed.

PhoneCoop (my provider) has two different settings for APN. One lease, one pay as you go. My error was to confuse the two.

For PAYG internet APN = access point is tslpaygnet proxy disabled no password

For leased internet APN = access point is tslpaymnet proxy disabled no password

Revision history for this message
LionelB (retweet) wrote :

Just for completeness, the MMS APN settings are the same whether lease or PAYG

APN tslmms

proxy 193.35.133.194

MMS port 8080

MMS url http://mms

Revision history for this message
Jonas G. Drange (jonas-drange) wrote :

This bug has two fixes: 1) The details needs to be added to the database 2) It must be possible to set a preferred context: bug 1361864

Revision history for this message
Sebastien Bacher (seb128) wrote :

@Jonas, is there anything for settings then? the database you mentioned as 1) is not a u-s-s one, and the other issue already have a bug number

Revision history for this message
LionelB (retweet) wrote :

Just to clarify, internet APN is working fine for me now. MMS is not functional though.

> On 2 Jun 2015, at 14:22, Sebastien Bacher <email address hidden> wrote:
>
> @Jonas, is there anything for settings then? the database you mentioned
> as 1) is not a u-s-s one, and the other issue already have a bug number

Tony Espy (awe)
Changed in ubuntu-system-settings (Ubuntu):
status: New → Confirmed
Revision history for this message
Tony Espy (awe) wrote :

As of r23 on the BQ Aquaris, the APNs for Phone Coop are correct in the apns-conf.xml file:

  <apn carrier="Internet"
      mcc="234"
      mnc="33"
      apn="tslpaygnet"
      authtype="0"
      type="default,supl,agps,fota,dun"
      mvno_type="spn"
      mvno_match_data="LIFE"
  />

  <apn carrier="MMS"
      mcc="234"
      mnc="33"
      apn="tslmms"
      authtype="1"
      user="wap"
      password="wap"
      mmsc="http://mms/"
      mmsproxy="193.35.133.194"
      mmsport="8080"
      type="mms"
      mvno_type="spn"
      mvno_match_data="LIFE"
  />

Also changing the ofono task to Invalid, as this bug is really about the APN Editor itself. Also, assigning to Jonas, adding the correct task for RTM, and affecting Canonical System Image. Note, it's likely this could be treated as a duplicate...

Changed in ofono (Ubuntu):
status: New → Invalid
Changed in ubuntu-system-settings (Ubuntu RTM):
status: New → Confirmed
importance: Undecided → High
Changed in ubuntu-system-settings (Ubuntu):
assignee: nobody → Jonas G. Drange (jonas-drange)
Changed in ubuntu-system-settings (Ubuntu RTM):
assignee: nobody → Jonas G. Drange (jonas-drange)
Revision history for this message
Jouni Mäkinen (w01w13) wrote :

Same issue seen on Meizu MX4 running on 15.04 r3. Deleting the extra APN's forces the phone to select the correct one, but the MMS stays still incorrect (uses the same as the internet). Is there a possibility to change the APN from command line?

Revision history for this message
Łukasz Zemczak (sil2100) wrote :
Download full text (6.8 KiB)

This bug was fixed in the package ubuntu-system-settings 0.3+15.04.20150731-0ubuntu1 in https://launchpad.net/~ci-train-ppa-service/+archive/ubuntu/stable-phone-overlay

---------------

ubuntu-system-settings (0.3+15.04.20150731-0ubuntu1) vivid; urgency=medium

  [ Ken VanDine ]
  * [cellular/apn] new APN panel made for the new 'Preferred' property,
    as well as the 'ResetContext' method. (LP: #1435360, #1361864,
    #1376714, #1457676, #1424149, #1442646, #1388222)

ubuntu-system-settings (0.3+15.10.20150729.1-0ubuntu2~gcc5.1) wily; urgency=medium

  * No change upload, build with GCC 5.

ubuntu-system-settings (0.3+15.10.20150729.1-0ubuntu1) wily; urgency=medium

  [ Christopher Lee ]
  * Update AP helper so it doesn't attempt to use an unreachable value
    when scrolling.

  [ Ken VanDine ]
  * Added a sleep to give set_forward_on_busy time to finish
  * Use wait_select_single in the wifi dialog and bump the sleep to 1
    second
  * We need to explicitly stop dbus in tearDownClass, fixes lingering
    dbus processes

ubuntu-system-settings (0.3+15.10.20150724-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.

  [ Manuel de la Pena ]
  * Recompile with the new udm to avoid ABI issues.

ubuntu-system-settings (0.3+15.10.20150722-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * Resync trunk.

  [ Ken VanDine ]
  * Use TextField.write to properly use the OSK Added helper to dismiss
    OSK

  [ jonas-drange ]
  * [tests] avoids setting Interfaces property after the
    Cellular/Phone/About plugins have loaded.

ubuntu-system-settings (0.3+15.10.20150716-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * Resync trunk.

  [ Ken VanDine ]
  * [wifi] Fixed handling of loading extended attributes from the
    MenuModel (LP: #1472505)

  [ handsome_feng<email address hidden> ]
  * Add flickable in time/date page. (LP: #1469076)

  [ jonas-drange ]
  * [phone] make services insensitive when there are no services as well
    as adding autopilot tests for sim services. (LP: #1470779)

ubuntu-system-settings (0.3+15.10.20150708-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.

  [ jonas-drange ]
  * Lets the Wi-Fi panel respond to an SSID provided by dispatcher by
    launching a "Connect to" dialogue. (LP: #1241986)

ubuntu-system-settings (0.3+15.10.20150703-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.

  [ Joerg Berroth ]
  * Added support for 802-1x wireless network configurations. (LP:
    #1241986)

ubuntu-system-settings (0.3+15.10.20150702.3-0ubuntu1) wily; urgency=medium

  [ CI Train Bot ]
  * New rebuild forced.

  [ Ken VanDine ]
  * Test searching for WiFi instead of Sound, online-accounts now has a
    soundcloud account type (LP: #1468029)

  [ Matthew Paul Thomas ]
  * Changes "Install & Restart" to "Restart & Install" and "Not Now" to
    "Cancel". lp:1359344 (LP: #1359344)

  [ jonas-drange ]
  * implement CFB, CFNRy and CFNRc as well as autopilot tests (LP:
    #1463828)

ubuntu-system-settings (0.3+15.10.20150622-0ubuntu2) wily; urgency=medium

  * debian/control:
    - don't have an alternative depends on system-image-snappy-cli,
      it's d...

Read more...

Changed in ubuntu-system-settings (Ubuntu RTM):
status: Confirmed → Fix Released
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package ubuntu-system-settings - 0.3+15.10.20150814-0ubuntu1

---------------
ubuntu-system-settings (0.3+15.10.20150814-0ubuntu1) wily; urgency=medium

  [ Ken VanDine ]
  * dismiss_osk after entering text

 -- CI Train Bot <email address hidden> Fri, 14 Aug 2015 19:59:01 +0000

Changed in ubuntu-system-settings (Ubuntu):
status: Confirmed → Fix Released
Changed in canonical-devices-system-image:
importance: Undecided → High
milestone: none → ww34-2015
status: New → Fix Released
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