Ubuntu
telepathy-gabble package

Cannot Connect To Any XMPP Based Account

Bug #693069 reported by Eric B on 2010-12-21

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	telepathy-gabble	Unknown	High	freedesktop-bugs #32721
	telepathy-gabble (Ubuntu)	Triaged	Low	Unassigned

Bug Description

Binary package hint: empathy

Facebook gives me a network error. However, my employer's XMPP and Google's XMPP servers just never connect and give no errors. It stays in the connecting status for as long as Empathy is running. I have no issues with AIM, MSN, Yahoo, etc.

Empathy 2.32.1 Ubuntu 10.10

See original description

Eric B (eric-broszeit) on 2010-12-21

description:

updated

Revision history for this message

Omer Akram (om26er) wrote on 2010-12-24:

Thanks for your bug report. Could you open Help>Debug and in the window select 'gabble' from the drop down menu and click 'clear' button. then in empathy contact list click the retry button to try to connect again and after that when you get the error come back to the debug window and click the save button and attach that log file to this bug report.
Also make sure you are using the complete @gmail.com/Jabber.org when creating XMPP accounts.

affects:	empathy (Ubuntu) → telepathy-gabble (Ubuntu)
Changed in telepathy-gabble (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

In freedesktop.org Bugzilla #32721, Omer Akram (om26er) wrote on 2010-12-29:

Created attachment 41504
telepathy-gabble logs

"Facebook gives me a network error. However, my employer's XMPP and Google's XMPP servers just never connect and give no errors. It stays in the connecting status for as long as Empathy is running. I have no issues with AIM, MSN, Yahoo, etc."

originally reported at: https://bugs.launchpad.net/ubuntu/+source/telepathy-gabble/+bug/693069

attached are the telepathy-gabble logs

Revision history for this message

Eric B (eric-broszeit) wrote on 2010-12-29:

debug log Edit (14.8 KiB, text/plain)

Here you go.

Thanks.

Revision history for this message

Omer Akram (om26er) wrote on 2010-12-29:

sent the bug to telepathy people here https://bugs.freedesktop.org/show_bug.cgi?id=32721

Changed in telepathy-gabble (Ubuntu):
status:	Incomplete → Triaged

Bug Watch Updater (bug-watch-updater) on 2011-01-24

Changed in telepathy-gabble:
status:	Unknown → Confirmed

Bug Watch Updater (bug-watch-updater) on 2011-02-04

Changed in telepathy-gabble:
importance:	Unknown → High

Revision history for this message

In freedesktop.org Bugzilla #32721, Will Thompson (wjt) wrote on 2011-10-03:

This is probably due to Gabble using the user's configured network proxy. Perhaps the reporter could verify that their proxy settings are correct, and try disabling their proxy to see if that helps.

Revision history for this message

In freedesktop.org Bugzilla #32721, Will Thompson (wjt) wrote on 2011-10-03:

(There's really nothing in the log to show anything beyond “yep, looks like Gabble tries to connect and the server never replies”.)

Bug Watch Updater (bug-watch-updater) on 2011-10-04

Changed in telepathy-gabble:
status:	Confirmed → Incomplete

Revision history for this message

In freedesktop.org Bugzilla #32721, Gitlab-migration (gitlab-migration) wrote on 2019-12-03:

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-gabble/issues/118.