Comment 2 for bug 1739417

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Richard (richard11) wrote :

Method 1: I suggest you run Printer troubleshooter and check if it helps.

Press Windows + X, click on Control Panel, select Category and then select Large or Small icons.
Click on Troubleshooting and click on View all in the left pane.
Select Printer and follow on-screen instructions.
Method 2: I suggest you stop the spooler service, delete all the printer files, start the service and check if it helps.

Step 1: To Manually Clear and Reset Print Spooler Queue

Press Windows + R to open Run command, type Services.msc and press Enter.
Search for Printer Spooler service, right click on it and Stop the service.
Close the window.
Know more at https://bit.ly/2BBzrgu