Comment 7 for bug 1033598

Just a note that I am also affected by this bug and to provide a little additional information.

1. A comment on the duplicate bug report (Bug #1349123) suggests that not putting a space between the two "words" is a workaround for this problem. However, the workaround did not work for me.

2. Although not reflected in Launchpad, there are numerous reports of this bug in online forums as you may see by Googling "ubuntu one captcha." This bug is likely to affect early first-time users of Ubuntu (installing software via the "Ubuntu Software Center" rather than via Synaptic or apt-get). Such users are unlikely to even know to look for a bug report in Launchpad, let alone be able to file one. Moreover, there is a Catch-22, because voting for (confirming) a bug in Launchpad requires login, and Launchpad login defaults to Ubuntu One login, and creating an Ubuntu One login is the very problem at issue....

3. In addition to not knowing where to look for bug reports or how to confirm them - even assuming that such users could figure out a way to work around the Catch 22 problem - such users are especially vulnerable to a "tried Ubuntu, didn't like it" kind of response to encountering this big. The Windows and Mac OS X app store recommendation engines "just work." The Ubuntu app store recommendation engine does not. That could be a real turn-off for someone exploring whether Ubuntu is a viable alternative to a familiar closed operating system.

4. In light of #1 - #3 (the only workaround suggested on Launchpad does not work, users who encounter this bug are unlikely to have the knowledge to file bug reports and cannot do so even if they are so inclined because of the Catch-22, and such users are likely to abandon Ubuntu rather than try to solve the problem), I would suggest that the low "bug heat" on this particular issue is not an accurate gauge of its importance.