Comment 6 for bug 1769126

@Forrest Voight: Awesome write-up. Thanks!

On Sat, Feb 16, 2019 at 3:05 AM Forrest Voight <email address hidden>
wrote:

> I looked into this issue at length and posted a write-up here:
> http://forre.st/brother_printer
>
> The gist of it is that setting up a Brother printer with an invalid
> model name (e.g. "MFCL5900DW" instead of "MFC-L5900DW") can cause
> crashes in some cases (namely simple-scan in photo mode).
>
> Fix:
>
> * (optional) Check "/opt/brother/scanner/brscan4/brsanenetdevice4.cfg" to
> see if the configured device has an invalid model name (by
> cross-referencing with the output of "brsaneconfig4 -q")
> * Delete /opt/brother/scanner/brscan4/brsanenetdevice4.cfg
> * Re-add the scanner with a command similar to "brsaneconfig4 -a
> name=MFC-L5900DW model=MFC-L5900DW nodename=BRN3C2AF4738657"
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1769126
>
> Title:
> SIMPLE-SCAN crashes when set to photo scanning
>
> Status in simple-scan package in Ubuntu:
> Confirmed
>
> Bug description:
> WHAT I EXPECTED TO HAPPEN
> I expected to scan a photo and get it showing in Simple scan alongside
> the other pages scanned in text mode.
>
> WHAT HAPPENS INSTEAD
> Simple scan crashes when set to scan images. When scan button is
> pressed, the app seems to begin the scanning process, scanner takes the
> page (if on the ADF), the app shows as if beginning to scan and then
> suddenly disappears with no message shown.
>
> However if the app is launched again, the app opens immediately
> showing all pages scanned up to that moment (in text mode) except for
> the newly scanned photo, as if the app was always there and had never
> closed.
>
> When set to scan text, it is ok, but page size is much larger than
> actual sheet or flat-bed size (higher, actually, width is ok).
>
>
> OS: Ubuntu 18.04LTS fresh install and updated
> Sw centers sais: version 3.28.0-0ubuntu1
> (no other OS on the computer)
> Multi-function printer scanner: Brother MFC-J5330DW connected to the
> network (didn't try USB)
> Computer: HP notebook 15-ay117ns with serial CND70308KK
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1769126/+subscriptions
>