From: <email address hidden>
Date: Tue, Jul 3, 2018 at 10:02 AM
Subject: [DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers [Incident: 180702-002756]
To: <*redacted*>
Image
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Subject
[DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers
Response By Email (Paul) (07/03/2018 11:02 AM)
Dear Chris,
Thank you for this information. I will provide your feedback to our development team.
At Your Side,
Paul
Brother
Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.
Customer By Service Email (CHRIS RAINEY) (07/03/2018 10:48 AM)
Hi Paul,
Thank you for your reply.
Definition of a "Bug Report":
Bug Report
A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways.
What Is A Bug Report? The Essential Guide To Bug Reports! - Usersnap
Usersnap
My "issue"(bug):
When I installed the Linux driver for my DCP, using the automated installer script, it pulled an older version of the "brscan4" driver: "brscan4-0.4.4-3.amd64.deb"
This older version(0.4.4-3) has an error(bug) in that it crashes the "Simple Scan" app at 24-bit dpi(Photo) mode in Ubuntu 18.04 LTS.
Manually downloading the newer(current) version of brscan4: "brscan4-0.4.5-1.amd64.deb" fixes this problem.
The automatic installer script for my DCP(and perhaps all others?): "linux-brprinter-installer-2.2.0-1" is not pulling the current version of the "brscan4" driver and is installing the older one which crashes my scanning app(simple-scan) when using the "Photo"(24-bit) setting.
Please ask the developers to update(fix) the automatic installer script: "linux-brprinter-installer-2.2.0-1".
Response By Email (Paul) (07/03/2018 10:24 AM)
Dear Chris,
What is the bug report? You can provide me with the information and I will send it over to the development team.
At Your Side,
Paul
Brother
Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.
Customer By Service Web (CHRIS RAINEY) (07/02/2018 01:18 PM)
I filed this bogie upstream @ https:/ /help.brother- usa.com/ app/ask:
From: <email address hidden>
Date: Tue, Jul 3, 2018 at 10:02 AM
Subject: [DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers [Incident: 180702-002756]
To: <*redacted*>
Image
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We are continuing to work on your issue. To update your question with additional information, click here
Subject
[DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers
Response By Email (Paul) (07/03/2018 11:02 AM)
Dear Chris,
Thank you for this information. I will provide your feedback to our development team.
At Your Side,
Paul
Brother
Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.
Customer By Service Email (CHRIS RAINEY) (07/03/2018 10:48 AM)
Hi Paul,
Thank you for your reply.
Definition of a "Bug Report":
Bug Report
A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways.
What Is A Bug Report? The Essential Guide To Bug Reports! - Usersnap
Usersnap
My "issue"(bug):
When I installed the Linux driver for my DCP, using the automated installer script, it pulled an older version of the "brscan4" driver: "brscan4- 0.4.4-3. amd64.deb"
This older version(0.4.4-3) has an error(bug) in that it crashes the "Simple Scan" app at 24-bit dpi(Photo) mode in Ubuntu 18.04 LTS.
Manually downloading the newer(current) version of brscan4: "brscan4- 0.4.5-1. amd64.deb" fixes this problem.
The automatic installer script for my DCP(and perhaps all others?): "linux- brprinter- installer- 2.2.0-1" is not pulling the current version of the "brscan4" driver and is installing the older one which crashes my scanning app(simple-scan) when using the "Photo"(24-bit) setting.
Please ask the developers to update(fix) the automatic installer script: "linux- brprinter- installer- 2.2.0-1" .
Additional information:
1. https:/ /bugs.launchpad .net/ubuntu/ +source/ simple- scan/+bug/ 1769126? comments= all
2. https:/ /bugs.launchpad .net/ubuntu/ +source/ simple- scan/+bug/ 1777268
Thank you!
~Chris
Response By Email (Paul) (07/03/2018 10:24 AM)
Dear Chris,
What is the bug report? You can provide me with the information and I will send it over to the development team.
At Your Side,
Paul
Brother
Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.
Customer By Service Web (CHRIS RAINEY) (07/02/2018 01:18 PM)
Ubuntu 18.04 LTS
HP Slimline Desktop
DCP-L2550DW
802.11n(2.4 GHz) WiFi connection
Hello,
I just bought and set up a DCP-L2550DW printer. I need to submit a bug report against the "Driver Install Tool" on the "Downloads" page @ http:// support. brother. com/g/b/ downloadlist. aspx?c= us_ot&lang= en&prod= dcpl2550dw_ us&os=128.
Thank you.
Chris Rainey
Question Reference # 180702-002756
Date Created: 07/02/2018 01:18 PM
Date Last Updated: 07/03/2018 11:02 AM
Status: In Progress