Comment 3 for bug 1769126

I filed this bogie upstream @ https://help.brother-usa.com/app/ask:

From: <email address hidden>
Date: Tue, Jul 3, 2018 at 10:02 AM
Subject: [DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers [Incident: 180702-002756]
To: <*redacted*>

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Subject

[DCP-L2550DW] How to submit a bug-report against the "brscan4" Linux drivers

Response By Email (Paul) (07/03/2018 11:02 AM)

Dear Chris,

Thank you for this information. I will provide your feedback to our development team.

At Your Side,
Paul
Brother

Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.

Customer By Service Email (CHRIS RAINEY) (07/03/2018 10:48 AM)

Hi Paul,

Thank you for your reply.

Definition of a "Bug Report":

Bug Report

A software bug is an error, flaw, failure, or fault in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways.
What Is A Bug Report? The Essential Guide To Bug Reports! - Usersnap
Usersnap

My "issue"(bug):

When I installed the Linux driver for my DCP, using the automated installer script, it pulled an older version of the "brscan4" driver: "brscan4-0.4.4-3.amd64.deb"

This older version(0.4.4-3) has an error(bug) in that it crashes the "Simple Scan" app at 24-bit dpi(Photo) mode in Ubuntu 18.04 LTS.

Manually downloading the newer(current) version of brscan4: "brscan4-0.4.5-1.amd64.deb" fixes this problem.

The automatic installer script for my DCP(and perhaps all others?): "linux-brprinter-installer-2.2.0-1" is not pulling the current version of the "brscan4" driver and is installing the older one which crashes my scanning app(simple-scan) when using the "Photo"(24-bit) setting.

Please ask the developers to update(fix) the automatic installer script: "linux-brprinter-installer-2.2.0-1".

Additional information:

1. https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1769126?comments=all

2. https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1777268

Thank you!

~Chris

Response By Email (Paul) (07/03/2018 10:24 AM)
Dear Chris,

What is the bug report? You can provide me with the information and I will send it over to the development team.

At Your Side,
Paul
Brother

Did you know that Brother is at your side 24/7? Visit us on the web at www.brother-usa.com and see how quickly you can find drivers, user guides, videos and answers to frequently asked questions.

Customer By Service Web (CHRIS RAINEY) (07/02/2018 01:18 PM)

Ubuntu 18.04 LTS
HP Slimline Desktop
DCP-L2550DW
802.11n(2.4 GHz) WiFi connection

Hello,

I just bought and set up a DCP-L2550DW printer. I need to submit a bug report against the "Driver Install Tool" on the "Downloads" page @ http://support.brother.com/g/b/downloadlist.aspx?c=us_ot&lang=en&prod=dcpl2550dw_us&os=128.

Thank you.

Chris Rainey

Question Reference # 180702-002756

Date Created: 07/02/2018 01:18 PM

Date Last Updated: 07/03/2018 11:02 AM

Status: In Progress