Comment 22 for bug 1400470

This problem is still present: Shotwell cannot access the camera although it is aware of its existence (it is correctly listed in the LH side menu, in my case a Kodak EZ200).

The recommended method of unmounting the device in a file manager seems to be bogus for many people: no device is mounted, so there's nothing to unmount.

Something, somewhere, is grabbing the device when it is plugged in, and nothing seems to be able to detect *what* process is responsible. I'm attaching the syslog from when I plug it in. Perhaps someone with better usb-fu can make sense of it.