Comment 3 for bug 543228

Hi Susanna,

If you would be so kind as to recreate this bug so we can figure out the problem it would be most appreciated. I'd like to provide slight more detailed instructions in case they might be helpful to you.

We will need you to follow some "out of the ordinary" procedures so we can collect debugging information.

1. Open a terminal. Do this by clicking (at the top left hand side of your screen) "Applications", then click "Accessories" then click "Terminal". A terminal window will open. Please complete steps 2 & 3 inside this window.

2. Type the following without quotes "killall rhythmbox" then press enter
3. Type the following without quotes "rhythmbox--debug &> rhythmbox-debug.txt" then press enter

Now rhythbox should start. Now do whatever you did originally to create this problem.

4. Once you have recreated the problem, then close rhythmbox, then you may close the terminal you opened.

5. A file was created when you did step 3. It is named "rhythmbox-debug.txt" Now you will need to attach that file to this bug report. Please visit this bug report on the launchpad website and click "Add attachment or patch". Then click the "browse" button and look for the file named "rhythmbox-debug.txt". Click on that file, then click "open". Finally, click the "post comment" button to upload this file.

Thanks for your help. Please let us know if we can be of further assistance.