Rhythmbox failed to create output image buffer 60x60

[elgilicious]

Binary package hint: rhythmbox

OS: Linux Mint Elyssa RC2
System: HP Mini-Note 2133

No music plays, but album art appears in bottom left corner as expected.

ProblemType: Bug
Architecture: i386
Date: Fri May 30 18:48:13 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/rhythmbox
Package: rhythmbox 0.11.5-0ubuntu6
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: rhythmbox
Uname: Linux 2.6.24-16-generic i686

[Jonathan Ernst (jonathan.ernst)]

I have another user with the same problem :

"failed to create output image buffer of 60x50 pixels"

[Jonathan Ernst (jonathan.ernst)]

See also http://ubuntuforums.org/showthread.php?t=803889

And my user also has an HP UMPC.

[Pedro Villavicencio (pedro)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.
 We have instructions on debugging some types of problems. http://wiki.ubuntu.com/DebuggingProcedures
At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).
Thanks!

[Adam Niedling (krychek)]

I just encountered this bug. Rhythmbox says: "Failed to create output image buffer of 60x60 pixels" when I try to play an mp3.
Totem can play mp3s and youtube also works.

[Pedro Villavicencio (pedro)]

May someone experiencing the bug get a rhythmbox debug log? just run rhythmbox from the command line as: rhythmbox --debug &> rhythmbox-log.txt and attach that file to the report, thanks.

[Adam Niedling (krychek)]

Here it is. Some messages are not in English thou.. I hope it's helpful.

[Keith (kjackson7-93)]

I am experiencing the same problem. Rhythmbox was working fine until I followed the instructions at http://wiki.ubuntu.com/LaptopTestingTeam/HP2133 for upgrading the video driver. Also when I load rhythmbox and click on visualization and play a song it works. As soon as I click on "browse" the song stops playing.

Attached is a copy of the log.

[Sebastien Bacher (seb128)]

seems to be a video driver dependent issue

[benmhall (ubuntu-linuxgruven)]

I, too, had this problem on my HP 2133 with a Via Chrome driver. I can confirm that fiddling with the visualizations did indeed allow me to play MP3s.

Since I don't like visualizations anyway, I found that just disabling them with the gconf editor worked. Here's what I changed:

1) Open terminal
2) Run gconf-editor
3) Go to /apps/rhythmbox/plugins/visualizer/
4) Unchecked Active, checked hidden
5) Close gconf-editor

Now Rhythmbox plays MP3s, no errors.

Very odd bug, very odd workaround. Who'd have thought that enabling visualizations (not even using them) would affect MP3 playback.

[Adam Niedling (krychek)]

Benmhall's workaround works. Thx.
I realized I started having this issue since I installed the via driver from linux.via.com.tw . The driver isn't exactly for my hardware but other than this I had no problems.

[Sebastien Bacher (seb128)]

could anybody having the issue report it directly to bugzilla.gnome.org?

[Seba78 (teo78)]

This is the solution, Congratulations. Sebastian Ramírez from Uruguay, South America.

[Pedro Villavicencio (pedro)]

no response, closing the report, feel free to re open it if you manage to reproduce the bug with hardy or intrepid and sent the report upstrema, thanks.

[benmhall (ubuntu-linuxgruven)]

Since nothing has been fixed here, this bug shouldn't be closed.

The problem still exists between the Via driver and Rhythmbox. Sure, the problem may well be with the Via driver, but surely Rhythmbox shouldn't crash when playing MP3 audio (not even using visualizations) because of a bug in the video driver. Moreover, the crash in no way indicates a problem with a video driver or the player. At the very least, a better error message would be in order, no?

The bug has been confirmed by multiple people with Hardy and derivative distributions.

[Sebastien Bacher (seb128)]

the bug has not been closed because it's fixed but because somebody having the issue needs to send it to bugzilla.gnome.org,

[benmhall (ubuntu-linuxgruven)]

Just to be clear, what you would like is for someone to send the text files that have been included in this bug report to a related bug report in bugzilla.gnome.org. Is this correct?

(If so, I must say that it would seem easier for end-users who have been affected and have figured out a workaround to just let this artificially close than it would to take the action that you require. )

Reading and following this bug report, I had no idea that action at bugzilla.gnome.org was needed by one of us. Where would this be indicated so that I may better understand Ubuntu's bug tracking system for other issues?

Cheers,

Ben

[Sebastien Bacher (seb128)]

ubuntu is not writting rhythmbox and just distributing it, the people who write the software use bugzilla.gnome.org and not launchpad. The ubuntu bug triage team usually send the issues ubuntu users are having there, but in case where the bug requires a specific configuration to be trigger it's better than somebody who has the issue and can do testing send the bug

[Pedro Villavicencio (pedro)]

Nobody seems interested in sending this to upstream as per Sebastien said someone able to reproduce this should send it upstream, if you do it please re open the bug and tell us the bug number, closing the report for now, thanks in advance.

[benmhall (ubuntu-linuxgruven)]

Filed bug in the Gnome Bugzilla database:

http://bugzilla.gnome.org/show_bug.cgi?id=552796

[Sebastien Bacher (seb128)]

thank you for sending the bug to GNOME

[Sebastien Bacher (seb128)]

could somebody reply to the questions on the upstream bug

[Steve Magoun (smagoun)]

I think this is caused by an xvimagesink bug. Explanation and patch here: http://bugzilla.gnome.org/show_bug.cgi?id=577346

(I updated gnome bug 552796 with this info too)

[Sebastien Bacher (seb128)]

what videocard and driver do you use? upstream seems to think that's a driver issue

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.