Find the update log attached (dpkg.log)
ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 4.15.0-118.119~16.04.1-generic 4.15.18 Uname: Linux 4.15.0-118-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.1-0ubuntu2.24 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: pascal 2210 F.... pulseaudio CurrentDesktop: Unity Date: Wed Sep 23 15:32:02 2020 InstallationDate: Installed on 2018-01-11 (986 days ago) InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: pascal 2210 F.... pulseaudio Symptom_Jack: Black Headphone Out, Left Symptom_Type: No sound at all Title: [UX430UQ, Realtek ALC295, Black Headphone Out, Left] No sound at all UpgradeStatus: Upgraded to xenial on 2018-09-20 (734 days ago) dmi.bios.date: 07/05/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX430UQ.302 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX430UQ dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UQ.302:bd07/05/2017:svnASUSTeKCOMPUTERINC.:pnUX430UQ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UQ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: UX dmi.product.name: UX430UQ dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC.
Find the update log attached (dpkg.log)
ProblemType: Bug dfsg-0ubuntu5 ature: Ubuntu 4.15.0- 118.119~ 16.04.1- generic 4.15.18 dules: wl controlC0: pascal 2210 F.... pulseaudio ture: all AlsaPlaybackTes t: ALSA playback test through plughw:PCH failed DevicesInUse: controlC0: pascal 2210 F.... pulseaudio asset.tag: ATN123456789012 34567 asset.tag: No Asset Tag version: 1.0 MegatrendsInc. :bvrUX430UQ. 302:bd07/ 05/2017: svnASUSTeKCOMPU TERINC. :pnUX430UQ: pvr1.0: rvnASUSTeKCOMPU TERINC. :rnUX430UQ: rvr1.0: cvnASUSTeKCOMPU TERINC. :ct10:cvr1. 0: version: 1.0
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 4.15.0-118-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.1-0ubuntu2.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity
Date: Wed Sep 23 15:32:02 2020
InstallationDate: Installed on 2018-01-11 (986 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UQ, Realtek ALC295, Black Headphone Out, Left] No sound at all
UpgradeStatus: Upgraded to xenial on 2018-09-20 (734 days ago)
dmi.bios.date: 07/05/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UQ.302
dmi.board.
dmi.board.name: UX430UQ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: UX
dmi.product.name: UX430UQ
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.