[ASUS UX430UQ] Headphone output stopped working after perfoming dist-upgrade
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
alsa-driver (Ubuntu) |
New
|
Undecided
|
Unassigned | ||
pulseaudio (Ubuntu) |
New
|
Undecided
|
Unassigned |
Bug Description
# What happened:
- Upgraded packages using: sudo apt-get update && sudo apt-get dist-upgrade
- Following packages were installed:
pulseaudio-
pulseaudio-
pulseaudio-
pulseaudio:amd64 1:8.0-0ubuntu3.12 1:8.0-0ubuntu3.14
- Find the complete update log attached (dpkg.log written to update_
# Bug description:
- Loudspeaker works fine. Inserting headphones is detected correctly in sound settings but no physical output is generated on the headphone port.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+
ProcVersionSign
Uname: Linux 4.15.0-118-generic x86_64
NonfreeKernelMo
ApportVersion: 2.20.1-0ubuntu2.24
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity
Date: Wed Sep 23 15:32:02 2020
InstallationDate: Installed on 2018-01-11 (986 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
PackageArchitec
SourcePackage: alsa-driver
Symptom: audio
Symptom_
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_
USER PID ACCESS COMMAND
/dev/snd/
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UQ, Realtek ALC295, Black Headphone Out, Left] No sound at all
UpgradeStatus: Upgraded to xenial on 2018-09-20 (734 days ago)
dmi.bios.date: 07/05/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UQ.302
dmi.board.
dmi.board.name: UX430UQ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: UX
dmi.product.name: UX430UQ
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
description: | updated |
affects: | ubuntu → alsa-driver (Ubuntu) |
summary: |
- Headphone output stopped working after perfoming dist-upgrade + [ASUS UX430UQ] Headphone output stopped working after perfoming dist- + upgrade |
Hello,
In AlsaInfo.txt, under `!!Amixer output`, the Master and Headphone audio output controls are set to off, a possible starting point for debugging this issue may be looking into trying to unset those. The file contents are just writing the output of `/usr/sbin/ alsa-info. sh --stdout --no-upload`. For reference, this is part of the output from a Xenial system with working audio: https:/ /pastebin. ubuntu. com/p/2nzBjfpC6 C/
Thanks!