Comment 3 for bug 1802402

---------- Původní e-mail ----------
Od: Daniel van Vugt <email address hidden>
Komu: <email address hidden>
Datum: 9. 11. 2018 3:19:11
Předmět: [Bug 1802402] Re: [UX430UNR, Realtek ALC294, Black Headphone Out,
Left] No sound
"Please run this command:

dpkg -l > allpackages.txt

and then send us the resulting file 'allpackages.txt'.

** Package changed: alsa-driver (Ubuntu) => pulseaudio (Ubuntu)

** Changed in: pulseaudio (Ubuntu)
Status: New => Incomplete

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Title:
[UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound

Status in pulseaudio package in Ubuntu:
Incomplete

Bug description:
I expected speaker and headphones to work.
I found speaker silent and headphones slight popping sound only.
But HDMI audio works, also speaker and headphones work on my dualbooted
windows 10.

Description: Ubuntu 18.04.1 LTS
Release: 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:45:36 2018
InstallationDate: Installed on 2018-11-07 (1 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound at all

UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UNR.T157
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UNR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Tarasovic Jiri
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UNR.T157:bd03/13/2018:
svnASUSTeKCOMPUTERINC.:pnUX430UNR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UNR:
rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UNR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-11-08T22:34:00.520280

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