[UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound

Bug #1802402 reported by Jiri Tarasovic on 2018-11-08
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
pulseaudio (Ubuntu)
Undecided
Unassigned

Bug Description

I expected speaker and headphones to work.
I found speaker silent and headphones slight popping sound only.
But HDMI audio works, also speaker and headphones work on my dualbooted windows 10.

Description: Ubuntu 18.04.1 LTS
Release: 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jita 1798 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:45:36 2018
InstallationDate: Installed on 2018-11-07 (1 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jita 1798 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UNR.T157
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UNR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Tarasovic Jiri
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UNR.T157:bd03/13/2018:svnASUSTeKCOMPUTERINC.:pnUX430UNR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UNR:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UNR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-11-08T22:34:00.520280

Jiri Tarasovic (jiri.tarasovic) wrote :
Daniel van Vugt (vanvugt) wrote :

Please run this command:

  dpkg -l > allpackages.txt

and then send us the resulting file 'allpackages.txt'.

affects: alsa-driver (Ubuntu) → pulseaudio (Ubuntu)
Changed in pulseaudio (Ubuntu):
status: New → Incomplete

---------- Původní e-mail ----------
Od: Daniel van Vugt <email address hidden>
Komu: <email address hidden>
Datum: 9. 11. 2018 3:19:11
Předmět: [Bug 1802402] Re: [UX430UNR, Realtek ALC294, Black Headphone Out,
Left] No sound
"Please run this command:

dpkg -l > allpackages.txt

and then send us the resulting file 'allpackages.txt'.

** Package changed: alsa-driver (Ubuntu) => pulseaudio (Ubuntu)

** Changed in: pulseaudio (Ubuntu)
Status: New => Incomplete

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1802402

Title:
[UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound

Status in pulseaudio package in Ubuntu:
Incomplete

Bug description:
I expected speaker and headphones to work.
I found speaker silent and headphones slight popping sound only.
But HDMI audio works, also speaker and headphones work on my dualbooted
windows 10.

Description: Ubuntu 18.04.1 LTS
Release: 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:45:36 2018
InstallationDate: Installed on 2018-11-07 (1 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound at all

UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UNR.T157
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UNR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Tarasovic Jiri
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UNR.T157:bd03/13/2018:
svnASUSTeKCOMPUTERINC.:pnUX430UNR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UNR:
rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UNR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-11-08T22:34:00.520280

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1802402/+
subscriptions
"

Daniel van Vugt (vanvugt) wrote :

Please try this:

sudo apt remove libjack-jackd2-0:amd64

and then reboot.

Jiri Tarasovic (jiri.tarasovic) wrote :

Hello,

is this a troll?

I did what you said and now I cannot even enter the settings via top right
corner button.

I click it nothing happens.

---------- Původní e-mail ----------
Od: Daniel van Vugt <email address hidden>
Komu: <email address hidden>
Datum: 12. 11. 2018 3:28:12
Předmět: [Bug 1802402] Re: [UX430UNR, Realtek ALC294, Black Headphone Out,
Left] No sound
"Please try this:

sudo apt remove libjack-jackd2-0:amd64

and then reboot.

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1802402

Title:
[UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound

Status in pulseaudio package in Ubuntu:
Incomplete

Bug description:
I expected speaker and headphones to work.
I found speaker silent and headphones slight popping sound only.
But HDMI audio works, also speaker and headphones work on my dualbooted
windows 10.

Description: Ubuntu 18.04.1 LTS
Release: 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:45:36 2018
InstallationDate: Installed on 2018-11-07 (1 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound at all

UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UNR.T157
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UNR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Tarasovic Jiri
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UNR.T157:bd03/13/2018:
svnASUSTeKCOMPUTERINC.:pnUX430UNR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UNR:
rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UNR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2018-11-08T22:34:00.520280

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1802402/+
subscriptions
"

Daniel van Vugt (vanvugt) wrote :

Sorry, that suggestion was based on the package not being in Ubuntu 18.10. I did not realize it is a required package in 18.04.

To fix what was removed by the previous command you can reinstall the missing packages by running:

sudo apt install cheese gnome-control-center gnome-initial-setup gnome-video-effects gstreamer1.0-plugins-good libasound2-plugins libcanberra-pulse libcheese-gtk25 libcheese8 libjack-jackd2-0 pulseaudio pulseaudio-module-bluetooth rhythmbox rhythmbox-plugin-alternative-toolbar rhythmbox-plugins totem totem-plugins ubuntu-desktop

Changed in pulseaudio (Ubuntu):
status: Incomplete → New
Jiri Tarasovic (jiri.tarasovic) wrote :
Download full text (3.3 KiB)

Yeah, I rather did it by my self, already installed everything back and then
I fixed the issue by myself.

---------- Původní e-mail ----------
Od: Daniel van Vugt <email address hidden>
Komu: <email address hidden>
Datum: 13. 11. 2018 2:59:00
Předmět: [Bug 1802402] Re: [UX430UNR, Realtek ALC294, Black Headphone Out,
Left] No sound
"Sorry, that suggestion was based on the package not being in Ubuntu
18.10. I did not realize it is a required package in 18.04.

To fix what was removed by the previous command you can reinstall the
missing packages by running:

sudo apt install cheese gnome-control-center gnome-initial-setup gnome-
video-effects gstreamer1.0-plugins-good libasound2-plugins libcanberra-
pulse libcheese-gtk25 libcheese8 libjack-jackd2-0 pulseaudio pulseaudio-
module-bluetooth rhythmbox rhythmbox-plugin-alternative-toolbar
rhythmbox-plugins totem totem-plugins ubuntu-desktop

** Changed in: pulseaudio (Ubuntu)
Status: Incomplete => New

--
You received this bug notification because you are subscribed to the bug
report.
https://bugs.launchpad.net/bugs/1802402

Title:
[UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound

Status in pulseaudio package in Ubuntu:
New

Bug description:
I expected speaker and headphones to work.
I found speaker silent and headphones slight popping sound only.
But HDMI audio works, also speaker and headphones work on my dualbooted
windows 10.

Description: Ubuntu 18.04.1 LTS
Release: 18.04

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Nov 8 22:45:36 2018
InstallationDate: Installed on 2018-11-07 (1 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jita 1798 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Left
Symptom_Type: No sound at all
Title: [UX430UNR, Realtek ALC294, Black Headphone Out, Left] No sound at all

UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX430UNR.T157
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX430UNR
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: Tarasovic Jiri
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX430UNR.T157:bd03/13/2018:
svnASUSTeKCOMPUTERINC.:pnUX430UNR:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX430UNR:
rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: UX
dmi.product.name: UX430UNR
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK CO...

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