ubuntu 11.10 hangs on reboot

[[e-mail]]

apport should allow you to file a generic bug report, i had to fudge this just to post it.

I own an Acer Aspire 10.1" AO531h. When I choose restart, it goes through the process till the point where it shuts off, then instead of rebooting, it just hangs, black screen, all the indicator light on the bottom left are lit except the wifi light. . (battery, bluetooth, 3g)

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: linux-image-3.0.0-12-generic 3.0.0-12.20
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 0/1
   Subdevice #0: subdevice #0
ApportVersion: 1.23-0ubuntu3
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: denny 1387 F.... pulseaudio
 /dev/snd/pcmC0D0p: denny 1387 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x56440000 irq 45'
   Mixer name : 'Realtek ALC272X'
   Components : 'HDA:10ec0272,1025022c,00100001'
   Controls : 17
   Simple ctrls : 10
Date: Sat Oct 22 17:33:28 2011
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=1e1ecd66-1306-46ce-803a-74b782e03bae
HotplugNewDevices:

HotplugNewMounts:

InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: Acer AO531h
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=da076cf9-e821-42c7-8902-d1debfd063d7 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-12-generic N/A
 linux-backports-modules-3.0.0-12-generic N/A
 linux-firmware 1.60
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/25/2009
dmi.bios.vendor: Acer
dmi.bios.version: v0.3206
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrv0.3206:bd08/25/2009:svnAcer:pnAO531h:pvr1:rvnAcer:rn:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: AO531h
dmi.product.version: 1
dmi.sys.vendor: Acer
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC272X Analog [ALC272X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: denny 1453 F.... xfce4-mixer-plu
                      denny 1477 F.... xfce4-volumed
                      denny 1508 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x56440000 irq 45'
   Mixer name : 'Realtek ALC272X'
   Components : 'HDA:10ec0272,1025022c,00100001'
   Controls : 18
   Simple ctrls : 10
CurrentDmesg:
 [ 2.411838] generic-usb 0003:045E:0029.0001: input,hidraw0: USB HID v1.00 Mouse [Microsoft Microsoft IntelliMouse\xffffffc2\xffffffae\xffffffae Optical] on usb-0000:00:1d.0-2/input0
 [ 149.402340] init: plymouth-stop pre-start process (2510) terminated with status 1
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=7e82cf54-bb35-46d7-9594-4d81d7f09f2f
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: Acer AO531h
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=95bc54cd-5124-46bf-b60f-4c30c1502bb3 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-24-generic N/A
 linux-backports-modules-3.2.0-24-generic N/A
 linux-firmware 1.79
SourcePackage: linux
Tags: precise precise
Uname: Linux 3.2.0-24-generic i686
UpgradeStatus: Upgraded to precise on 2012-03-30 (30 days ago)
UserGroups: adm admin cdrom dialout lpadmin netdev plugdev sambashare
dmi.bios.date: 12/22/2009
dmi.bios.vendor: Acer
dmi.bios.version: v0.3304
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 1
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAcer:bvrv0.3304:bd12/22/2009:svnAcer:pnAO531h:pvr1:rvnAcer:rn:rvrBaseBoardVersion:cvnChassisManufacturer:ct1:cvrChassisVersion:
dmi.product.name: AO531h
dmi.product.version: 1
dmi.sys.vendor: Acer

[[e-mail] (dennygoot)]

As a side note, 10.04, 10.10, and 11.04 did not do this on this laptop. they re-booted just fine.

[[e-mail] (dennygoot)]

Sorry, forgot to mention this: As of today, ubuntu 11.04 booted from usb key reboots perfectly.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . If possible, please test the latest release candidate kernel (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the others). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed by the mainline kernel, please add the following tag 'kernel-fixed-upstream-KERNEL-VERSION'. For example, if kernel version 3.1-rc9 fixed and issue, the tag would be: 'kernel-fixed-upstream-v3.1-rc9'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Thanks in advance.

[[e-mail] (dennygoot)]

I followed your advice, and installed 3.0.0-12-generic kernel. It still gives me the error on reboot. Hope this helps you...

[Joseph Salisbury (jsalisbury)]

Can you test the kernel available at:
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.1-rc10-oneiric/

[Claudio Clemens (asturioweb)]

So, I'd like to say, that I have exactly the same Problem. Using an HP Compac Mini 702EG. Reboot just hangs (dark screen, but laptop still run. Only form to go further is to push the power button for over 5 seconds). On 10.04, 10.10 and 11.04 reboot just worked fine. Tried Kernel 3.0.0-12 and 3.0.0-13. I'm doing to try some mainline Kernels and post back the results.

[Claudio Clemens (asturioweb)]

As in #7, I already tested the system with Ubuntu Kernel 3.0.0-12 and 3.0.0-13. Yesterday I tested the reboot with 3 mainline kernel, and here the results.

The Problem persists with the following mainline kernel (system halts, display is black, but no reboot):

Linux bilbo 3.0.9-030009-generic #201111111635 SMP Fri Nov 11 21:43:52 UTC 2011 i686 i686 i386 GNU/Linux
Linux bilbo 3.1.0-030100rc10-generic #201110200610 SMP Thu Oct 20 10:20:00 UTC 2011 i686 i686 i386 GNU/Linux

With the following Kernel, I could reboot normaly:
Linux bilbo 3.1.1-030101-generic #201111111651 SMP Fri Nov 11 22:00:08 UTC 2011 i686 i686 i386 GNU/Linux

Can I help further in any way?

[Claudio Clemens (asturioweb)]

Another info: Using Kernel
Linux bilbo 3.1.1-030101-generic #201111111651 SMP Fri Nov 11 22:00:08 UTC 2011 i686 i686
Don't work always. Sometimes the system still hangs on reboot.

[penalvch (penalvch)]

<email address hidden>, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please capture the oops following https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Capturing_OOPs ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[Claudio Clemens (asturioweb)]

I still have the problem with 3.0.0-17 and 3.0.0-18. I can read the message "System will reboot now", then the screen goes Black, The laptop lights are still on. Network switch goes into "offline".

[penalvch (penalvch)]

Claudio Clemens, please file a new report via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

Thanks!

[Paolo (paolo-z)]

The bug is still present in 12.04. Not every reboot leads to the freeze, however.

[penalvch (penalvch)]

Paolo, please file a new report via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux

Thanks!

[[e-mail] (dennygoot)]

This happens to me every time. I am using an Acer Aspire One AO531h running Ubuntu 12.04 LTS.

Bug reports seem not to matter, being that this happens at the apex between reboot and restart of the machine.

-Denny

[[e-mail] (dennygoot)]

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[[e-mail] (dennygoot)]

The guys at irc.freenode.org #ubuntu think this might be a problem with processes not terminating properly.

If this is the case, it makes sense. The reboot signal is given, most processes are terminated, but for some reason something just refuses to terminate, leaving the system to hang, waiting for said process to die.

I thought I would mention this, just a possibility.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Vasilis Toumpakaris (toumbo)]

I can confirm this too. My friend gave me this in order to install ubuntu 12.04 but it has the same problem!

[penalvch (penalvch)]

Vasilis Toumpakaris, if you have a bug in Ubuntu, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Kernel team article:
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports

the Ubuntu Bug Control team and Ubuntu Bug Squad team article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report may delay your problem being addressed as quickly as possible.

Thank you for your understanding.