HP ProBook 6550b - System doesn't resume after suspend

Bug #719474 reported by Daniel Manrique
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

On this system, with the 2.6.38-3.30 kernel as installed by default with the Natty image from 20110214, upon attempting to resume after suspend, the system is unresponsive (black screen, no keyboard response, no network/ping from other systems). Poweroff is the only option available.

I tried the other, older available kernel (2.6.38-2.29), with this kernel suspend works fine and without issues.

Steps to reproduce:
1- Install Natty (20110214) on the HP ProBook 6550b
2- Upon bootup, select "suspend" from the panel
3- Wait until power light is blinking indicating suspend mode, then press power button

Expected result:
- System resumes correctly and continues working

Actual result:
- As indicated above

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-3-generic 2.6.38-3.30
Regression: Yes
ProcVersionSignature: Ubuntu 2.6.38-3.30-generic 2.6.38-rc4
Uname: Linux 2.6.38-3-generic i686
Architecture: i386
Date: Tue Feb 15 12:54:46 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110214)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US
 LC_MESSAGES=en_US.utf8
 SHELL=/bin/bash
SourcePackage: linux
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 1077 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x94820000 irq 45'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:111d7603,103c1470,00100202 HDA:11c11040,103c3066,00100200 HDA:80862804,80860101,00100000'
   Controls : 23
   Simple ctrls : 14
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=e13848a4-c244-473b-b9dd-703006b74aca
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110214)
Lsusb:
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 003: ID 03f0:231d Hewlett-Packard
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP ProBook 6550b
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US
 LC_MESSAGES=en_US.utf8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-3-generic root=UUID=cd15d6ac-f5a2-4bf5-b779-9d6851b3fcb9 ro rootdelay=60 quiet splash initcall_debug vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-3.30-generic 2.6.38-rc4
Regression: Yes
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-3-generic N/A
 linux-backports-modules-2.6.38-3-generic N/A
 linux-firmware 1.47
Reproducible: Yes
Tags: natty running-unity kernel-power suspend resume regression-release needs-upstream-testing
Uname: Linux 2.6.38-3-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 04/21/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68CDE Ver. F.00
dmi.board.name: 146D
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 73.11
dmi.chassis.asset.tag: CNU0251DKY
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68CDEVer.F.00:bd04/21/2010:svnHewlett-Packard:pnHPProBook6550b:pvr:rvnHewlett-Packard:rn146D:rvrKBCVersion73.11:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6550b
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Daniel Manrique (roadmr) wrote :
Revision history for this message
Daniel Manrique (roadmr) wrote :

Tested mainline kernel http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/linux-image-2.6.38-999-generic_2.6.38-999.201102140905_i386.deb.

With that kernel, the system also fails to recover from suspend.

Revision history for this message
Daniel Manrique (roadmr) wrote : AcpiTables.txt

apport information

tags: added: apport-collected kernel-power needs-upstream-testing regression-release resume suspend
description: updated
Revision history for this message
Daniel Manrique (roadmr) wrote : AlsaDevices.txt

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Daniel Manrique (roadmr) wrote : AplayDevices.txt

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Daniel Manrique (roadmr) wrote : BootDmesg.txt

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Daniel Manrique (roadmr) wrote : Card0.Amixer.values.txt

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Daniel Manrique (roadmr) wrote : Card0.Codecs.codec.0.txt

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Daniel Manrique (roadmr) wrote : Card0.Codecs.codec.1.txt

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Daniel Manrique (roadmr) wrote : Card0.Codecs.codec.3.txt

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Daniel Manrique (roadmr) wrote : CurrentDmesg.txt

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Daniel Manrique (roadmr) wrote : IwConfig.txt

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Daniel Manrique (roadmr) wrote : Lspci.txt

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Daniel Manrique (roadmr) wrote : PciMultimedia.txt

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Daniel Manrique (roadmr) wrote : ProcCpuinfo.txt

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Daniel Manrique (roadmr) wrote : ProcCpuinfo_.txt

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Daniel Manrique (roadmr) wrote : ProcInterrupts.txt

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Daniel Manrique (roadmr) wrote : ProcModules.txt

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Daniel Manrique (roadmr) wrote : RfKill.txt

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Daniel Manrique (roadmr) wrote : UdevDb.txt

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Daniel Manrique (roadmr) wrote : UdevLog.txt

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Daniel Manrique (roadmr) wrote : WifiSyslog.txt

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Changed in linux (Ubuntu):
status: New → Triaged
Revision history for this message
Andy Whitcroft (apw) wrote :

There will be a fresh -4.31 kernel in the images from tommorrow, could we confirm this failure with that image please. Please report back here. Thanks.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Andy Whitcroft (apw)
tags: removed: needs-upstream-testing
Revision history for this message
Daniel Manrique (roadmr) wrote :

Hi Andy,

I just checked the kernel you suggest: 2.6.38-4.31 on the ProBook 6550b.

With this kernel the machine is able to recover successfully from suspend. I tested hibernate behavior as well, and it also works fine. So this kernel appears to have solved the issue. Thanks!

Changed in linux (Ubuntu):
status: Incomplete → Triaged
Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

Per comment #24 from Daniel (the original bug reporter), I'm marking this as Fix Released. Thanks.

Changed in linux (Ubuntu):
status: Triaged → Fix Released
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