[Raring][Intrepid][Hardy] Asus F5N laptop freezes on restart but will shut down

[Lex Ross]

Binary package hint: linux-image-2.6.22-14-generic
Binary package hint: linux-image-2.6.24-11-generic
Binary package hint: linux-image-2.6.27-*-generic

Asus F5N laptop freezes on restart after displaying the message "Will now restart." It will not respond to any key and has to be powered off by depressing the power button. Shutting down X and unloading nVidia and snd-hda-intel drivers does not help. Will not reboot from single user mode with the same symptoms. Passing "reboot=b" parameter to the kernel does not help either. This affects Ubuntu 7.10 Desktop CD (fails to reboot after initial install) and the current 2.6.22-14-generic SMP kernel. In addition to this information, dmidecode command output is attached.

Hardy 8.04 and Intrepid Alpha5 still have this problem.

[amaliuk (amaliuk)]

I confirm this bug on Hardy 8.04 Alpha 6 with 2.6.22-12 SMP kernel

[amaliuk (amaliuk)]

Sorry, on Hardy 8.04 Alpha 6 with 2.6.24-12 SMP kernel

[amaliuk (amaliuk)]

Today i update kernel to 2.6.24-16 SMP, and bug still exist

[Leann Ogasawara (leannogasawara)]

Per the kernel team's bug policy, can you please attach the following information. Please be sure to attach each file as a separate attachment.

* uname -a > uname-a.log
* cat /proc/version_signature > version.log
* dmesg > dmesg.log
* sudo lspci -vvnn > lspci-vvnn.log

Also, it would be helpful to try to capture your dmesg output after an attempted Suspend/Resume cycle as outlined here: https://wiki.ubuntu.com/DebuggingKernelSuspend . For more information regarding the kernel team bug policy, please refer to https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks again and we appreciate your help and feedback.

[amaliuk (amaliuk)]

Now i use release of Ubuntu 8.04, but bug with restart still exist.
See attachment for details.

[Lex Ross (lross)]

I have noticed this problem with other distros as well.

[Mario Loborec (mario-loborec)]

Same thing with ASUS PRO50N.
I've tried with few distros (SUSE 10.3, Fedora 8,9, Zenwalk 5, ubuntu 7.10 and 8.04) and its same situation: shutdown is ok, but reboot hangs.

[Mario Loborec (mario-loborec)]

Hi all,

just a little update. Yesterday i've tried DSBSD (damn small BSD) on my ASUS PRO50N, and with BSD shutdown and reboot works (after that i've tried Freesbie and again averything works).

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Lex Ross (lross)]

New kernel did not fix it. Intrepid Alpha5 freezes laptop completely after the message "Rebooting the system" is displayed. Keyboard is dead as well as CD-ROM eject button, and the only thing that can be done is to power machine off by holding Power button.

[Lex Ross (lross)]

The bug still exists in Intrepid Release Candidate.

[Brian Murray (brian-murray)]

Looking at the attachments in this bug report, I noticed that "uname-a.log" was flagged as a patch. A patch contains changes to an Ubuntu package that will resolve a bug, however that attachment doesn't appear to be one. Subsequently I've unchecked the patch flag for it. In the future keep in mind the definition of a patch. Thanks!

[Pelládi Gábor (pelladigabor)]

Just installed Intrepid on an ASUS F5N, and after the install the Live CD did not reboot, it stayed at "Close tray and press enter..." forever. I had to use the power button. The installed system behaved the same, it does not reboot.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

[Lex Ross (lross)]

Still an issue with 9.04 alpha 5. Should we report upsteam? or open a new bug using "ubuntu-bug -p linux" command?

[X-Daemon (x-daemon)]

i find out by chance, that if i remove the sata hard disk from my notebook, then i install intrepid to a 4GB pendrive, it reboots!

[garybrlow (garybrlow)]

This bug has been there since 8.04 and still exists with 9.04 beta now. Apparently its limited to ASUS Laptops.

Related bugS to being unable to restart:
1) Restart either hangs on the Xubuntu Progress Screen or shows a gray screen with randomly appearing black and white vertical and horizontal lines.
2) Creating terminal sessions/screens is impossible. Ctrl+F1 and the rest gives a gray screen with randomly appearing black and white vertical and horizontal lines.

System Specs:
Laptop: ASUS X80NE
Processor: AMD Turion64 X2 32bit Mode
Video Card: Nvidia GeForce 7000M
OS: Jaunty 9.04 Beta/Windows XP dual boot
Linux Kernel Version: 2.6.28-11-generic

logs attached next.

[Leann Ogasawara (leannogasawara)]

Hi Guys,

Thanks for testing Jaunty Beta. Care to do one last test and see if this exists with the upstream kernel as well? if so, it would be great to also open an upstream bug report at bugzilla.kernel.org . The Ubuntu kernel team has started providing upstream kernel builds for testing - https://wiki.ubuntu.com/KernelMainlineBuilds . Please let us know your results. Thanks.

[David Horváth (chronos-hun)]

I'm in the same boat. Asus F5N-158, shutdown worked with 8.10 after one tweak, but restart is stopping at the end. Only the shutdown button helps. I will try the Jaunty kernel today. If not, is there a workaround?

[David Horváth (chronos-hun)]

I found a solution for these issues.
Solve the poweroff problem:
edit /etc/modules
add this line:
power_off=1

To solve the reboot issue:
add to the kernel parameters: all_generic_id

You can turn off the leds with:
sudo echo 0 > /sys/devices/platform/asus-laptop/[bluetooth, wlan,...]
Script for network-manager, wlan: http://ubuntuforums.org/showthread.php?t=527837

I miss the psysical buttons and the kill-switch, but hopefully, in time :)

[David Horváth (chronos-hun)]

not all_generic_id but all_generic_ide. Sorry.

[Lex Ross (lross)]

Super! all_generic_ide kernel parameter fixed my reboot problem on Asus F5N right away. Based on what other reporters say, I beleive this bug may now be safely marked as fixed.

As to the wireless LED script, it needs further enchancement but unfortunately could not post to read-only forum Horváth Dávid is referring to. Basically, if you plug in Ethernet cable while connected to wireless network, wled stays on. Now unplug Ethernet cable - you are now connected to wireless but wled is off. The script needs to distinguish between wired and wireless connections so that only wireless interface controls the wlan LED. May I propose to move futher discussion of this issue to Bug #199682 "Asus F5N laptop Special keys not working..." and to mark this reboot bug as closed. Many thanks to Horváth!

[David Horváth (chronos-hun)]

I would prefer David, but if you must then Mr. Horváth :)
I'm glad that i could have helped.
Any ideas on the switch?

Cheers from Hungary.

[Patrick Eley (pbeley)]

I am having the same problem with 9.04, i did not have this problem with 8.04 or 8.10
I am using a hp nc6120
My wording is [16531.532314] restarting system.
or
[ 565.918563] restarting system.

[Patrick Eley (pbeley)]

is there any instruction link for adding the boot parameter all_generic_ide to the kernel, i'm still trying to fix this problem on my nc6120

[Patrick Eley (pbeley)]

currently recieving [284979.384146] at freeze

[Lex Ross (lross)]

As David has mentioned above, you have to edit /boot/grub/menu.lst file. Just find entries starting with "kernel" and add the parameter to the end of the line to make it look like

kernel /vmlinuz-2.6.27-14-generic root=UUID=9d9c7fd7-d3bc-473b-b482 ro quiet splash all_generic_ide

To test this on your system first, you can press Esc at GRUB prompt during the boot up, and to add parameter to kernel line as shown above. If it works, you can then go ahead and modify /boot/grub/menu.lst file to make changes permanent.

Hope this helps.

[SirFrankie (junkert-ferenc)]

Hi!

I become same error on Asus F5N AP222. In grub's menu.lst i have the "all_generic_ide" kernel parameter, but i still cant reboot the notebook. I have currently Jaunty.
 before i had intrepid, and with this same settings worked well the reboot, until i have upgraded to jaunty. (i have another kernel parameter too iommu=noaperture)

[Lex Ross (lross)]

Can too confirm this on my Asus F5N with 2.6.28-11-generic x86_64 kernel and no extra parameters to the kernel. Old workaround "all_generic_ide" does not work any more.

[mr.operator (mr-operator)]

I can confirm that my Asus F5N has exactly the same problem. Circumstances are mentioned by others. I have Jaunty. Reboot=b or any_generic_ide didn't work. Please help me.

[David Horváth (chronos-hun)]

I think you should re-read my instructions. What is "Reboot=b"?
Watch out for a typo: all_generic_id thats all_generic_ide

[Lex Ross (lross)]

Nope. The "all_generic_ide" option stopped working as of 9.04 (Jaunty). Things get broken with every new release as usual. Audio, web cam, hot keys, rebooting, you name it. Could not fix reboot issue on my Asus F5N so far. Any ideas?

[X-Daemon (x-daemon)]

as i wrote earlier if the system is not in the built in sata disk and the disk removed, the system reboots.
i found, the problem is when the sata disk handled by the ahci driver.
if the sata disk handled by the ata_generic driver, the system reboots.
so if the system loads ata_generic before ahci.
the all_generic_ide=1 parameter important.
i resolve the problem in this way:
# echo ata_generic all_generic_ide=1 >> /etc/initramfs-tools/modules
# update-initramfs -u
i use lenny but maybe it helps

[gregshepherd (greg-appleseed)]

The laptop just does not display the screen on restart at the normal level of illumination. On inspecting the screen very closely I can just make out the usual selection between starting up in Windows or Ubuntu, and depress the relevant arrow, and enter the username and password and things come good.

[Dustypaws (paws)]

Bug still persists on ASUS X50N (F5 Series) with Ubuntu 9.10 (Karmic Koala). None of the workarounds mentioned above do solve the problem for me.

Laptop keeps hanging on "Restarting system". After that it totally freezes up, only power off / on does help.

[X-Daemon (x-daemon)]

another workaround: kexec :)
with kexec syscall the notebook just reboots!

[CristianCantoro (cristiancantoro)]

I tried the kexec[1] workaround on a ASUS X50N with Ubuntu 9.10 (Karmic Koala), it /does/ reboot but then it warns about the fact it can't load the graphics card driver (nVidia Geforce 7000M) and it asks to start in low-res mode. I have the proprietary drivers enabled.

[1] for the command look <a href="http://ubuntuforums.org/showthread.php?p=2605286#post2605286">here</a>

[CristianCantoro (cristiancantoro)]

Bug persists in kernel 2.6.32-14-generic x86_64 with Ubuntu 10.04 Lucid Lynx alpha 2.

[Jakub Nietrzeba (gluth)]

This bug is still in the wild. Can I help somehow?

[Lex Ross (lross)]

The bug still exists on my x64 system with 2.6.32-22-generic kernel (Ubuntu 10.04 Lucid Lynx). To date, I did not find the solution and am willing to co-operate.

[frankytank (frank-waagenbau)]

same for 32bit Lucid Lynx, it does not want to restart

[Adict (gitas)]

Using Asus F5N and Ubuntu 10.04 and the restart still doesnt work.

[Lex Ross (lross)]

Two and a half years passed and the naughty bug still exists. Asus F5N does not restart with 2.6.35 kernel using Ubuntu 10.10 x64

$ uname -a
Linux mars 2.6.35-22-generic #35-Ubuntu SMP Sat Oct 16 20:45:36 UTC 2010 x86_64 GNU/Linux

[Paul (paulwillems)]

Same for me. Asus X50N. 32 bits version maverick
Hope this will be fixed soon.......

[UP (razmer45)]

Have the same problem for more than 2 years...

[Lex Ross (lross)]

The problem continues into Natty 64-bit kernel 2.6.38-8-generic
Hardware specific kernel issues are never fixed as I can observe from several cases, with video adapters being the only exception.
Having said that, the BIOS on Asus laptops is far from being perfect either. Not sure how to go about it.

[Brad Figg (brad-figg)]

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[sokai (sokai)]

I fixed it in Ubuntu Natty (kernel 2.6.38) by adding the following parameter to GRUB_CMDLINE_LINUX line in /etc/default/grub
  "ata_generic.all_generic_ide=1"

(reference: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/228302)

[Benn Kovco (bennkovco)]

I can confirm that the fix shown by sokai #59 also fixed my ASUS Pro50N running Ubuntu Natty 11.04

Thanks very much.

[Lex Ross (lross)]

At last, four years down the road, the kernels 3.8.0-6 and 3.8.0-7 have the reboot issue fixed. No more quirks to be applied.
Just FYI, the fix described by sokai did help with Ubuntu 11.xx but would not help with Ubuntu 12.xx versions. Still, many thanks to sokai and others who had contributed.

[Lex Ross (lross)]

The problem returns as of kernel 3.8.0-13 and may very well be related to Ubuntu kernel modifications.