Bug #1955903 “Dell XPS 13 9370 never wakes from sleep” : Bugs : linux package : Ubuntu

Revision history for this message

Robert Uomini (fractalbob) wrote on 2021-12-28:

#1

BootLog.txt Edit (4.8 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (96.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (24.5 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (307 bytes, text/plain; charset="utf-8")
DpkgLog.txt Edit (95.6 KiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (228 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (17.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (445 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (721 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (52.3 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (553 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (10.2 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (5.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (8.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (260.5 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (611 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (56.5 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (66.4 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (25.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.1 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (144.9 KiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2021-12-28

affects:

ubuntu → xorg (Ubuntu)

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-05:

#2

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

summary:	- Xorg freeze + System freeze
affects:	xorg (Ubuntu) → ubuntu
Changed in ubuntu:
status:	New → Incomplete

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-05: Re: [Bug 1955903] Re: Xorg freeze

#3

Download full text (5.1 KiB)

Hi, Daniel,

Step 1 failed (Google Chrome crash) so here is the result from Step 2:
https://errors.ubuntu.com/user/6f4d596c64fb161cac2be27e347e34223b6f726b21fd97f3cea9c65675b6727f79577a97a9f99f94fce1a101b75fd9e56869f602afb8802dd72d737bfdeb6fb9

Regards,

Robert Uomini

On Wed, Jan 5, 2022 at 3:41 AM Daniel van Vugt <email address hidden>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
> ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
>
> ** Summary changed:
>
> - Xorg freeze
> + System freeze
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> System freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA co...

Hi, Daniel,

Step 1 failed (Google Chrome crash) so here is the result from Step 2:
https://errors.ubuntu.com/user/6f4d596c64fb161cac2be27e347e34223b6f726b21fd97f3cea9c65675b6727f79577a97a9f99f94fce1a101b75fd9e56869f602afb8802dd72d737bfdeb6fb9

Regards,

Robert Uomini

On Wed, Jan 5, 2022 at 3:41 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. It sounds like some part of the system has crashed. To
> help us find the cause of the crash please follow these steps:
>
> 1. Look in /var/crash for crash files and if found run:
>     ubuntu-bug YOURFILE.crash
> Then tell us the ID of the newly-created bug.
>
> 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
> ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
> Do you find any links to recent problems on that page? If so then please
> send the links to us.
>
> 3. If step 2 also failed then apply the workaround from bug 994921,
> reboot, reproduce the crash, and retry step 1.
>
> Please take care to avoid attaching .crash files to bugs as we are
> unable to process them as file attachments. It would also be a security
> risk for yourself.
>
>
> ** Summary changed:
>
> - Xorg freeze
> + System freeze
>
> ** Package changed: xorg (Ubuntu) => ubuntu
>
> ** Changed in: ubuntu
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   System freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1955903/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-06: Re: System freeze

#4

Thanks but I don't think Google Chrome crashes are related to this...

Next please:

1. Wait until the problem happens again.

2. Wait another 10 seconds.

3. Reboot.

4. Run:

journalctl -b-1 > prevboot.txt

5. Attach the resulting text file here.

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-06: Re: [Bug 1955903] Re: System freeze

#5

prevboot.txt Edit (1.2 MiB, text/plain; charset="US-ASCII"; name="prevboot.txt")

Download full text (4.2 KiB)

Here you go, Daniel. Thanks for looking into this.

Regards,

Robert Uomini

On Thu, Jan 6, 2022 at 4:45 AM Daniel van Vugt <email address hidden>
wrote:

> Thanks but I don't think Google Chrome crashes are related to this...
>
> Next please:
>
> 1. Wait until the problem happens again.
>
> 2. Wait another 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
> journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> System freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis...

Here you go, Daniel. Thanks for looking into this.

Regards,

Robert Uomini

On Thu, Jan 6, 2022 at 4:45 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Thanks but I don't think Google Chrome crashes are related to this...
>
> Next please:
>
> 1. Wait until the problem happens again.
>
> 2. Wait another 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
>    journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   System freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1955903/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-07: Re: System freeze

#6

Thanks. It looks like the system is never waking from sleep. So that's a kernel bug.

summary:	- System freeze + Dell XPS 13 9370 never wakes from sleep
affects:	ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	Incomplete → New

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-07:

#7

Please try removing the mem_sleep_default=deep kernel parameters.

tags:

added: resume suspend-resume

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-07: Re: [Bug 1955903] Re: Dell XPS 13 9370 never wakes from sleep

#8

Download full text (4.0 KiB)

On Fri, Jan 7, 2022 at 3:25 AM Daniel van Vugt <email address hidden>
wrote:

> Please try removing the mem_sleep_default=deep kernel parameters.
>
> ** Tags added: resume suspend-resume
>
And should I also add resume suspend-resume?

>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:...

On Fri, Jan 7, 2022 at 3:25 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Please try removing the mem_sleep_default=deep kernel parameters.
>
> ** Tags added: resume suspend-resume
>
And should I also add resume suspend-resume?

>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-07:

#9

Please just:

1. Remove all three instances of mem_sleep_default=deep that you have in your kernel command line.

2. sudo update-grub

3. Reboot.

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-07:

#10

Download full text (4.1 KiB)

There were only two instances of mem_sleep_default=deep in grub.

On Fri, Jan 7, 2022 at 7:45 AM Daniel van Vugt <email address hidden>
wrote:

> Please just:
>
> 1. Remove all three instances of mem_sleep_default=deep that you have in
> your kernel command line.
>
> 2. sudo update-grub
>
> 3. Reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:b...

There were only two instances of mem_sleep_default=deep in grub.

On Fri, Jan 7, 2022 at 7:45 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Please just:
>
> 1. Remove all three instances of mem_sleep_default=deep that you have in
> your kernel command line.
>
> 2. sudo update-grub
>
> 3. Reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+subscriptions
>
>

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-07:

#11

Download full text (4.0 KiB)

Done.

On Fri, Jan 7, 2022 at 7:45 AM Daniel van Vugt <email address hidden>
wrote:

> Please just:
>
> 1. Remove all three instances of mem_sleep_default=deep that you have in
> your kernel command line.
>
> 2. sudo update-grub
>
> 3. Reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> dmi.chassis.vendor: Dell Inc.
> dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3...

Done.

On Fri, Jan 7, 2022 at 7:45 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Please just:
>
> 1. Remove all three instances of mem_sleep_default=deep that you have in
> your kernel command line.
>
> 2. sudo update-grub
>
> 3. Reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+subscriptions
>
>

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-09: Re: [Bug 1955903] Re: System freeze

#12

prevboot.txt Edit (2.5 MiB, text/plain; charset="US-ASCII"; name="prevboot.txt")

Download full text (4.1 KiB)

The system froze again. Attached is another run of journalctl.

On Thu, Jan 6, 2022 at 4:45 AM Daniel van Vugt <email address hidden>
wrote:

> Thanks but I don't think Google Chrome crashes are related to this...
>
> Next please:
>
> 1. Wait until the problem happens again.
>
> 2. Wait another 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
> journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> System freeze
>
> Status in Ubuntu:
> Incomplete
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: 10
> ...

The system froze again. Attached is another run of journalctl.

On Thu, Jan 6, 2022 at 4:45 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> Thanks but I don't think Google Chrome crashes are related to this...
>
> Next please:
>
> 1. Wait until the problem happens again.
>
> 2. Wait another 10 seconds.
>
> 3. Reboot.
>
> 4. Run:
>
>    journalctl -b-1 > prevboot.txt
>
> 5. Attach the resulting text file here.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   System freeze
>
> Status in Ubuntu:
>   Incomplete
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+bug/1955903/+subscriptions
>
>

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2022-01-10:

#13

You still have one instance of "mem_sleep_default=deep" in your kernel command line. Please remove it then run 'sudo update-grub' and reboot.

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-10: Re: [Bug 1955903] Re: Dell XPS 13 9370 never wakes from sleep

#14

grub Edit (1.3 KiB, application/octet-stream; name=grub)
grub.cfg Edit (10.0 KiB, application/octet-stream; name="grub.cfg")

Download full text (4.2 KiB)

Actually, I can't find any references to "mem_sleep_default=deep" in
/etc/default/grub, although I do see that /boot/grub/grub.cfg contains some
(see attached).

On Mon, Jan 10, 2022 at 3:10 AM Daniel van Vugt <email address hidden>
wrote:

> You still have one instance of "mem_sleep_default=deep" in your kernel
> command line. Please remove it then run 'sudo update-grub' and reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
> MachineType: Dell Inc. XPS 13 9370
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
> dmi.bios.date: 10/07/2021
> dmi.bios.vendor: Dell Inc.
> dmi.bios.version: 1.17.0
> dmi.board.name: 0F6P3V
> dmi.board.vendor: Dell Inc.
> dmi.board.version: A00
> dmi.chassis.type: ...

Actually, I can't find any references to "mem_sleep_default=deep" in
/etc/default/grub, although I do see that /boot/grub/grub.cfg contains some
(see attached).

On Mon, Jan 10, 2022 at 3:10 AM Daniel van Vugt <1955903@bugs.launchpad.net>
wrote:

> You still have one instance of "mem_sleep_default=deep" in your kernel
> command line. Please remove it then run 'sudo update-grub' and reboot.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+subscriptions
>
>

Revision history for this message

Kai-Chuan Hsieh (kchsieh) wrote on 2022-01-11:

#15

eDP-resume.log Edit (163.8 KiB, text/plain)

I did the following operation on XPS 9370, I can get eDP back to on after resume.

ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$ cat card0-eDP-1/dpms
On
ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$ sudo -s
root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm# rtcwake -m freeze -s 15
rtcwake: assuming RTC uses UTC ...
rtcwake: wakeup from "freeze" using /dev/rtc0 at Tue Jan 11 03:55:00 2022
root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm# cat card0-eDP-1/dpms
On

Here is my software info:
BIOS: 1.17.0
kernel: 5.11.0-46-generic

Could you try dist-upgrade to latest kernel? Also I saw some snd_hda_intel error, the audio might be broken.

Changed in linux (Ubuntu):
assignee:	nobody → Kai-Chuan Hsieh (kchsieh)

Kai-Chuan Hsieh (kchsieh) on 2022-01-11

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Robert Uomini (fractalbob) wrote on 2022-01-13:

#16

Download full text (4.9 KiB)

How do I do a dist-upgrade? dist-upgrade is not a valid command.

On Tue, Jan 11, 2022 at 5:10 AM Kai-Chuan Hsieh <email address hidden>
wrote:

> I did the following operation on XPS 9370, I can get eDP back to on
> after resume.
>
> ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$
> cat card0-eDP-1/dpms
> On
> ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$
> sudo -s
> root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm#
> rtcwake -m freeze -s 15
> rtcwake: assuming RTC uses UTC ...
> rtcwake: wakeup from "freeze" using /dev/rtc0 at Tue Jan 11 03:55:00 2022
> root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm#
> cat card0-eDP-1/dpms
> On
>
> Here is my software info:
> BIOS: 1.17.0
> kernel: 5.11.0-46-generic
>
> Could you try dist-upgrade to latest kernel? Also I saw some
> snd_hda_intel error, the audio might be broken.
>
> ** Attachment added: "eDP-resume.log"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+attachment/5553231/+files/eDP-resume.log
>
> ** Changed in: linux (Ubuntu)
> Assignee: (unassigned) => Kai-Chuan Hsieh (kchsieh)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
> Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
> New
>
> Bug description:
> Every so often, whether I close the lid of the laptop or not, the
> screen will go blank and neither pressing a key nor moving the mouse
> will show anything. The only thing I can do to recover is hold the
> power button down for 10 seconds to restart.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
> Uname: Linux 5.4.0-91-generic x86_64
> .tmp.unity_support_test.0:
>
> ApportVersion: 2.20.11-0ubuntu27.21
> Architecture: amd64
> CasperMD5CheckResult: skip
> CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue Dec 28 08:25:44 2021
> DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
> DistributionChannelDescriptor:
> # This is a distribution channel descriptor
> # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
> canonical-oem-somerville-xenial-amd64-20160624-2
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Once a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
> Subsystem: Dell UHD Graphics 620 [1028:07e6]
> InstallationDate: Installed on 2018-03-12 (1387 days ago)
> InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 ...

How do I do a dist-upgrade? dist-upgrade is not a valid command.

On Tue, Jan 11, 2022 at 5:10 AM Kai-Chuan Hsieh <1955903@bugs.launchpad.net>
wrote:

> I did the following operation on XPS 9370, I can get eDP back to on
> after resume.
>
> ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$
> cat card0-eDP-1/dpms
> On
> ubuntu@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm$
> sudo -s
> root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm#
> rtcwake -m freeze -s 15
> rtcwake: assuming RTC uses UTC ...
> rtcwake: wakeup from "freeze" using /dev/rtc0 at Tue Jan 11 03:55:00 2022
> root@oem-4-4-somerville-xps13-italia-201708-25696-rt-dongle:/sys/class/drm#
> cat card0-eDP-1/dpms
> On
>
> Here is my software info:
> BIOS: 1.17.0
> kernel: 5.11.0-46-generic
>
> Could you try dist-upgrade to latest kernel? Also I saw some
> snd_hda_intel error, the audio might be broken.
>
> ** Attachment added: "eDP-resume.log"
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+attachment/5553231/+files/eDP-resume.log
>
> ** Changed in: linux (Ubuntu)
>      Assignee: (unassigned) => Kai-Chuan Hsieh (kchsieh)
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1955903
>
> Title:
>   Dell XPS 13 9370 never wakes from sleep
>
> Status in linux package in Ubuntu:
>   New
>
> Bug description:
>   Every so often, whether I close the lid of the laptop or not, the
>   screen will go blank and neither pressing a key nor moving the mouse
>   will show anything. The only thing I can do to recover is hold the
>   power button down for 10 seconds to restart.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 20.04
>   Package: xorg 1:7.7+19ubuntu14
>   ProcVersionSignature: Ubuntu 5.4.0-91.102-generic 5.4.151
>   Uname: Linux 5.4.0-91-generic x86_64
>   .tmp.unity_support_test.0:
>
>   ApportVersion: 2.20.11-0ubuntu27.21
>   Architecture: amd64
>   CasperMD5CheckResult: skip
>   CompizPlugins: No value set for
> `/apps/compiz-1/general/screen0/options/active_plugins'
>   CompositorRunning: None
>   CurrentDesktop: ubuntu:GNOME
>   Date: Tue Dec 28 08:25:44 2021
>   DistUpgraded: 2020-05-08 07:44:41,528 ERROR got error from
> PostInstallScript ./xorg_fix_proprietary.py (g-exec-error-quark: Failed to
> execute child process “./xorg_fix_proprietary.py” (No such file or
> directory) (8))
>   DistributionChannelDescriptor:
>    # This is a distribution channel descriptor
>    # For more information see
> http://wiki.ubuntu.com/DistributionChannelDescriptor
>    canonical-oem-somerville-xenial-amd64-20160624-2
>   DistroCodename: focal
>   DistroVariant: ubuntu
>   ExtraDebuggingInterest: Yes
>   GpuHangFrequency: Once a week
>   GpuHangReproducibility: Seems to happen randomly
>   GpuHangStarted: Immediately after installing this version of Ubuntu
>   GraphicsCard:
>    Intel Corporation UHD Graphics 620 [8086:5917] (rev 07) (prog-if 00
> [VGA controller])
>      Subsystem: Dell UHD Graphics 620 [1028:07e6]
>   InstallationDate: Installed on 2018-03-12 (1387 days ago)
>   InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary
> 20160624-10:47
>   MachineType: Dell Inc. XPS 13 9370
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-91-generic
> root=UUID=d9d0f137-4a05-4e95-aac6-c6835b632839 ro locale=en_US
> alx.enable_wol=1 mem_sleep_default=deep alx.enable_wol=1
> mem_sleep_default=deep alx.enable_wol=1 mem_sleep_default=deep quiet splash
> vt.handoff=7
>   SourcePackage: xorg
>   Symptom: display
>   Title: Xorg freeze
>   UpgradeStatus: Upgraded to focal on 2020-05-08 (599 days ago)
>   dmi.bios.date: 10/07/2021
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: 1.17.0
>   dmi.board.name: 0F6P3V
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A00
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
> dmi:bvnDellInc.:bvr1.17.0:bd10/07/2021:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0F6P3V:rvrA00:cvnDellInc.:ct10:cvr:
>   dmi.product.family: XPS
>   dmi.product.name: XPS 13 9370
>   dmi.product.sku: 07E6
>   dmi.sys.vendor: Dell Inc.
>   version.compiz: compiz 1:0.9.14.1+20.04.20200211-0ubuntu1
>   version.libdrm2: libdrm2 2.4.105-3~20.04.2
>   version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.3-0ubuntu0.3~20.04.5
>   version.libgl1-mesa-glx: libgl1-mesa-glx 21.0.3-0ubuntu0.3~20.04.5
>   version.xserver-xorg-core: xserver-xorg-core 2:1.20.13-1ubuntu1~20.04.2
>   version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.6-1
>   version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
>   version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
>   version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1955903/+subscriptions
>
>

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Dell XPS 13 9370 never wakes from sleep

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Dell XPS 13 9370 never wakes from sleep

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