Comment 0 for bug 1868442

Revision history for this message
Rustin Schenk (rmschenk1) wrote :

I updated to latest kernel: initrd.img-5.3.0-43-generic and find that bluetooth is enabled and no wireless connection. When I stop bluetooth I go into airplane mode. I cannot find any wireless connection in network or wireless connection setup in settings. ifconfig shows there is no wireless interface setup. When I go back to kernel 5.3.0-42 everything is working correctly. I am using an HP laptop.
I can see the wireless network controller with lshw:

lshw -C network
  *-network
       description: Ethernet interface
       product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eno1
       version: 15
       serial: b4:b6:86:e7:67:29
       size: 100Mbit/s
       capacity: 1Gbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.1.108 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:38 ioport:e000(size=256) memory:fe904000-fe904fff memory:fe900000-fe903fff
  *-network
       description: Network controller
       product: Dual Band Wireless-AC 3168NGW [Stone Peak]
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:03:00.0
       version: 10
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=iwlwifi latency=0
       resources: irq:43 memory:fe800000-fe801fff

lspci |grep Network
03:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3168NGW [Stone Peak] (rev 10)

iwconfig
lo no wireless extensions.

eno1 no wireless extensions.

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-image-5.3.0-43-generic 5.3.0-43.36
ProcVersionSignature: Ubuntu 5.3.0-43.36-generic 5.3.18
Uname: Linux 5.3.0-43-generic x86_64
ApportVersion: 2.20.11-0ubuntu8.7
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: rustin 1684 F.... pulseaudio
Date: Sun Mar 22 05:43:04 2020
InstallationDate: Installed on 2018-11-30 (478 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: HP HP Pavilion Laptop 17-ar0xx
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-43-generic root=UUID=29898130-1fa9-464b-88cf-ed44cfd58f76 ro pcie_aspm=force acpi_backlight=vendor
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-43-generic N/A
 linux-backports-modules-5.3.0-43-generic N/A
 linux-firmware 1.183.5
RfKill:
 0: hci0: Bluetooth
  Soft blocked: yes
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/12/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.22
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 8357
dmi.board.vendor: HP
dmi.board.version: 37.34
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.22:bd01/12/2018:svnHP:pnHPPavilionLaptop17-ar0xx:pvr:rvnHP:rn8357:rvr37.34:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5335KV HP Pavilion
dmi.product.name: HP Pavilion Laptop 17-ar0xx
dmi.product.sku: 1KU52UA#ABA
dmi.sys.vendor: HP