Comment 0 for bug 1827460

Revision history for this message
Alrick Grandison (rickodesea) wrote : [HDA-Intel - HDA Intel PCH, playback] No sound at all

My Lenovo ideapad 330 laptop with Ubuntu 18.04 sounds works fine initially. However, when I close it down (to sleep) and then return, all the sound disappears. The only way to get back the sound is to restart the laptop. The issue seem to start after a recent automatic update.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-48.51-generic 4.15.18
Uname: Linux 4.15.0-48-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rickodesea 1545 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu May 2 22:49:12 2019
InstallationDate: Installed on 2019-03-28 (36 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gdm 1139 F.... pulseaudio
                      rickodesea 1545 F.... pulseaudio
Symptom_Type: No sound at all
Title: [HDA-Intel - HDA Intel PCH, playback] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/18/2018
dmi.bios.vendor: LENOVO
dmi.bios.version: 7XCN29WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40700 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ideapad 330-15IGM
dmi.modalias: dmi:bvnLENOVO:bvr7XCN29WW:bd12/18/2018:svnLENOVO:pn81D1:pvrLenovoideapad330-15IGM:rvnLENOVO:rnLNVNB161216:rvrSDK0J40700WIN:cvnLENOVO:ct10:cvrLenovoideapad330-15IGM:
dmi.product.family: ideapad 330-15IGM
dmi.product.name: 81D1
dmi.product.version: Lenovo ideapad 330-15IGM
dmi.sys.vendor: LENOVO