Processes hang on attempted access of WDC WD30-EZRX 3TB HDD

Bug #1730746 reported by Chuck Burt on 2017-11-07
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)

Bug Description

When booted under kernel 4.13.x, processes (such as parted, boot-info, gparted, etc) always hang when attempting to run due to a Western Digital Green WD30-EZRX 3TB HDD. Drive works as expected under kernel 4.10.x (even when all other things are the same about the system but only booted kernel is different).

Full specs of the machine if useful:

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: linux-image-4.13.0-16-generic 4.13.0-16.19
ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4
Uname: Linux 4.13.0-16-generic x86_64
ApportVersion: 2.20.7-0ubuntu3
Architecture: amd64
 /dev/snd/controlC1: ubuntu 1781 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 1781 F.... pulseaudio
CasperVersion: 1.387
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 7 20:00:57 2017
 eno1 no wireless extensions.

 lo no wireless extensions.
LiveMediaBuild: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
MachineType: Hewlett-Packard HP Z420 Workstation
 PATH=(custom, no user)
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash ---
 linux-restricted-modules-4.13.0-16-generic N/A
 linux-backports-modules-4.13.0-16-generic N/A
 linux-firmware 1.169

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install) 10/17/2016
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: J61 v03.91
dmi.board.asset.tag: HP5012436 1589
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 0.00
dmi.chassis.asset.tag: HP5012436
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrJ61v03.91:bd10/17/2016:svnHewlett-Packard:pnHPZ420Workstation:pvr:rvnHewlett-Packard:rn1589:rvr0.00:cvnHewlett-Packard:ct6:cvr: 103C_53335X G=D HP Z420 Workstation
dmi.sys.vendor: Hewlett-Packard

Chuck Burt (chucksense) wrote :
Chuck Burt (chucksense) on 2017-11-07
summary: - System hangs on attempted access of WDC WD30-EZRX 3TB HDD
+ Processes hang on attempted access of WDC WD30-EZRX 3TB HDD
description: updated
description: updated

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream kernel? Refer to . Please test the latest v4.14 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.


Changed in linux (Ubuntu):
importance: Undecided → Medium
Changed in linux (Ubuntu Artful):
status: New → Incomplete
Changed in linux (Ubuntu Bionic):
status: Confirmed → Incomplete
Changed in linux (Ubuntu Artful):
importance: Undecided → Medium
tags: added: kernel-da-key
Chuck Burt (chucksense) wrote :

Yes, issue still exists in 4.14.0-041400rc8.

tags: added: kernel-bug-exists-upstream
Changed in linux (Ubuntu Artful):
status: Incomplete → Confirmed
Chuck Burt (chucksense) on 2017-11-09
Changed in linux (Ubuntu Bionic):
status: Incomplete → Confirmed
Kai-Heng Feng (kaihengfeng) wrote :

Please file an upstream bug at

Product: IO/Storage
Component: SCSI

This bug was nominated against a series that is no longer supported, ie artful. The bug task representing the artful nomination is being closed as Won't Fix.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu Artful):
status: Confirmed → Won't Fix
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