Dear valued customer,
Thank you for contacting Asus, my name is xxx and I will try my best to assist you with your current situation.
Regarding your below request, unfortunately, we do not have any official reports about the products touchpad.
If possible (from windows OS) please uninstall the "Asus ATK package" and "Asus smartgesture utility" drivers and install the drivers from the below links.
Please also make sure that the BIOS is updated to the latest version by using the utility winflash.
Please inform us if after the above and restarting your computer the problem persists.
Here's ASUS's response:
Dear valued customer,
Thank you for contacting Asus, my name is xxx and I will try my best to assist you with your current situation.
Regarding your below request, unfortunately, we do not have any official reports about the products touchpad.
If possible (from windows OS) please uninstall the "Asus ATK package" and "Asus smartgesture utility" drivers and install the drivers from the below links.
http:// dlcdnet. asus.com/ pub/ASUS/ nb/DriversForWi n10/Chipset/ Chipset_ Intel_Skylate_ Win10_64_ VER101113. zip?_ga= 2.193097389. 1829356103. 1506525128- 552059996. 1504683743
http:// dlcdnet. asus.com/ pub/ASUS/ nb/Apps_ for_Win10/ ATKPackage/ ATKPackage_ Win10_64_ VER100050. zip?_ga= 2.193097389. 1829356103. 1506525128- 552059996. 1504683743
http:// dlcdnet. asus.com/ pub/ASUS/ nb/DriversForWi n10/TouchPad/ Touchpad_ ASUS_Win10_ 64_VER1101002. zip?_ga= 2.193097389. 1829356103. 1506525128- 552059996. 1504683743
Please also make sure that the BIOS is updated to the latest version by using the utility winflash.
Please inform us if after the above and restarting your computer the problem persists.