Comment 137 for bug 1653456

aljosa (aljosa-p) wrote :

Here's ASUS's response:

Dear valued customer,
Thank you for contacting Asus, my name is xxx and I will try my best to assist you with your current situation.
Regarding your below request, unfortunately, we do not have any official reports about the products touchpad.
If possible (from windows OS) please uninstall the "Asus ATK package" and "Asus smartgesture utility" drivers and install the drivers from the below links.

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Chipset/Chipset_Intel_Skylate_Win10_64_VER101113.zip?_ga=2.193097389.1829356103.1506525128-552059996.1504683743

http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win10/ATKPackage/ATKPackage_Win10_64_VER100050.zip?_ga=2.193097389.1829356103.1506525128-552059996.1504683743

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/TouchPad/Touchpad_ASUS_Win10_64_VER1101002.zip?_ga=2.193097389.1829356103.1506525128-552059996.1504683743

Please also make sure that the BIOS is updated to the latest version by using the utility winflash.
Please inform us if after the above and restarting your computer the problem persists.