[Dell XPS 13 9333] Touchpad not detected correctly

[Jacob Hemstad]

The touchpad on my new XPS 13 Developer edition is detected as "DLL060A:00 06CB:2734" when I installed Ubuntu 13.10. The touchpad previously worked with the default the Ubuntu 12.04 install and further live boots of 12.04 show the touchpad still working. I have made multiple attempts to clean reinstall 13.1 have failed to fix the touchpad issues. The output of xinput list:
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ DLL060A:00 06CB:2734 id=10 [slave pointer (2)]
⎜ ↳ SYNAPTICS Synaptics Large Touch Screen id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Integrated_Webcam_HD id=9 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=11 [slave keyboard (3)]
    ↳ Dell WMI hotkeys id=12 [slave keyboard (3)]

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu6
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Mon Jan 27 13:49:10 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:060a]
InstallationDate: Installed on 2014-01-27 (0 days ago)
InstallationMedia: It
MachineType: Dell Inc. XPS13 9333
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic root=UUID=e664d0ed-6b07-4bd5-9760-53cbb943a911 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/11/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0GFTRT
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd12/11/2013:svnDellInc.:pnXPS139333:pvr:rvnDellInc.:rn0GFTRT:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: XPS13 9333
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Mon Jan 27 13:18:07 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 4933
 vendor CMN
xserver.version: 2:1.14.5-1ubuntu2~saucy1

[Jacob Hemstad (hempinstead)]

I attempted to live boot the daily 14.04 build to see if the problem is fixed and it is not.

[penalvch (penalvch)]

jacob Hemstad, thank you for reporting this and helping make Ubuntu better. Just to clarify, which version of Precise specifically did this last work in (ex. 12.04.01, 12.04.02, 12.04.03)?

As well, did this problem not occur in either Quantal or Raring?

[Jacob Hemstad (hempinstead)]

It worked in 12.04.3LTS. I am currently updating to 12.10 to check if it continues to work.

[Jacob Hemstad (hempinstead)]

After attempting to upgrade to 12.10, the boot process haults with the following message:

12.266826 hid-mutlitouch 0003:06CB:0AF8.001: usb_submit_urb(ctrl) failed: -1

[penalvch (penalvch)]

Jacob Hemstad, 12.04.03 would be equivalent to testing Raring given it shares the same kernel and xorg stack -> https://wiki.ubuntu.com/Kernel/LTSEnablementStack . So, this would be a regression going from Raring to Saucy.

[Jacob Hemstad (hempinstead)]

It seems the LTSEnablementStack doesn't support x64, which is what I'm using.

[penalvch (penalvch)]

Jacob Hemstad, if you are saying the enablement stack doesn't work for whatever reason, that would be a bug in the stack, which you are welcome to report a bug against the stack package. The purpose of the enablement stack is to provide support (including x64) for folks who want to retain the 12.04 userspace, but benefit from device enablement from later kernels+X.Org versions.

[Jacob Hemstad (hempinstead)]

I'm not sure I understand how the Enablement Stack will help me.

The touchpad is detected and functioning correctly in Precise 12.04.

I would like to use Saucy 13.10, but the touchpad is not recognized correctly in Saucy.

[Joseph Wynn (joewynn-nz)]

Jacob, I reported in the other bug that this was fixed for me with a clean install of 13.10. However, I've just realised that Dell replaced my motherboard the day before I did the install.

The replacement motherboard is on the A01 BIOS, whereas the previous board was on A02. Can you confirm which BIOS you're running?

Also, I'm not sure how related it is but is your touchscreen detected correctly and working?

[Jacob Hemstad (hempinstead)]

Interesting. I am on BIOS Version A02.

I can get the touchscreen to work if I install the "config-usb-hid-synaptics-touchscreen_1_all.db" from Dell's downloads:

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-13-9333?driverId=4NTWR&osCode=1204A&fileId=3334721637&languageCode=EN&categoryId=CS

So it would seem that this is an issue with the A02 BIOS and Ubuntu 13.1. I don't believe there is anyway to revert to the previous version of the BIOS either.

[Jacob Hemstad (hempinstead)]

I've got a friend with the exact same XPS13 he order previous to my own. His touchpad is working correctly and is also on the A02 BIOS. It would seem that it is not a BIOS problem.

SMBIOS 2.7 present.

Handle 0x000D, DMI type 0, 24 bytes
BIOS Information
 Vendor: Dell Inc.
 Version: A02
 Release Date: 12/11/2013
 Address: 0xE0000
 Runtime Size: 128 kB
 ROM Size: 6656 kB
 Characteristics:
  PCI is supported
  PNP is supported
  BIOS is upgradeable
  BIOS shadowing is allowed
  ESCD support is available
  Boot from CD is supported
  Selectable boot is supported
  EDD is supported
  5.25"/360 kB floppy services are supported (int 13h)
  5.25"/1.2 MB floppy services are supported (int 13h)
  3.5"/720 kB floppy services are supported (int 13h)
  Print screen service is supported (int 5h)
  8042 keyboard services are supported (int 9h)
  Serial services are supported (int 14h)
  Printer services are supported (int 17h)
  CGA/mono video services are supported (int 10h)
  ACPI is supported
  USB legacy is supported
  LS-120 boot is supported
  Smart battery is supported
  BIOS boot specification is supported
  Function key-initiated network boot is supported
  Targeted content distribution is supported
 BIOS Revision: 0.1

[Wren Turkal (wt-penguintechs-org)]

Similar to bug 1265885. FTR, I tried the blacklist trick and it worked.

[Timo Aaltonen (tjaalton)]

not sure this is actually a dupe of the other bug, since this is happening also with the saucy kernel

anyway, it's a kernel issue

[Brad Figg (brad-figg)]

This change was made by a bot.

[penalvch (penalvch)]

Jacob Hemstad, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.14-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Joseph Spanier (prcdslnc13)]

I can confirm that loading the current mainline kernel does NOT fix the issue. I am running 3.14.0-031400rc7-generic with no improvement. If anything the touch pad is more erratic.

[Joseph Salisbury (jsalisbury)]

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

[penalvch (penalvch)]

Jacob Hemstad, one thing that would be vital before reporting this upstream is to fully commit bisect from 12.04.0 to 13.10, in order to identify the offending commit. This is how upstream would advise this once you made it known it was a regression. Could you please bisect this following https://wiki.ubuntu.com/Kernel/KernelBisection ?

[Wren Turkal (wt-penguintechs-org)]

This bug is probably going to be fixed when bug 1265885 is. There is a working kernel that was linked to the other bug. I don't know if the patch has made it to a stable kernel yet.

FWIW, this bug may just be a dupe of bug 1265885.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]