Comment 0 for bug 1271268

I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will not automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If I disable XHCI in the BIOS, it automounts normally.

I've tried an external USB 3.0 enclosure and two different brands of USB 3.0 HDD docks (that use different chipsets) with the 1 TB drive and it still will not automount.

Dmesg shows the following when the drive is turned on:

[10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
[10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
[10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[10823.816250] usb 4-5.3: Product: AS2105
[10823.816255] usb 4-5.3: Manufacturer: ASMedia
[10828.823853] usb 4-5.3: can't set config #1, error -110

If I disable XHCI in the BIOS, the drive mounts just fine, but of course at USB 2.0 speeds using EHCI.

I actually thought the 1 TB drive was bad, and I RMA'd it to Western Digital, but the replacement drive fails with the same error message.

I have a couple of Western Digital 500 GB drives that work just fine in the same HDD dock with XHCI enabled.

All the drives were formatted in Ubuntu 13.10 using LUKS via the Disks Utility.

I have tried various settings in the BIOS (XHCI set at Smart Auto, Auto, and Manual) but they make no difference. I found an old bug report with the same "can't set config #1, error -110" error message that recommended adding "pci=nomsi" to Grub, but that did not work either.

I tried submitting this bug using "ubuntu-bug storage," but it was unable to get any info and defaulted me to linux, so here I am.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-15-generic 3.11.0-15.23
ProcVersionSignature: Ubuntu 3.11.0-15.23-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: jsherman 2017 F.... pulseaudio
 /dev/snd/controlC0: jsherman 2017 F.... pulseaudio
 /dev/snd/pcmC0D1p: jsherman 2017 F...m pulseaudio
CurrentDmesg:
 [ 81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
 [ 81.782396] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 81.782532] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
 [ 85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
 [ 85.304039] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
Date: Tue Jan 21 09:43:25 2014
HibernationDevice: RESUME=UUID=ea044d07-2ac1-43ee-8d34-3b5df6559f94
InstallationDate: Installed on 2013-12-16 (35 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
 eth0 no wireless extensions.

 lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
MarkForUpload: True
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.11.0-15-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-15-generic N/A
 linux-backports-modules-3.11.0-15-generic N/A
 linux-firmware 1.116
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: Z87X-UD3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF7:bd08/03/2013:svnGigabyteTechnologyCo.,Ltd.:pnZ87X-UD3H:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnZ87X-UD3H-CF:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: Z87X-UD3H
dmi.product.version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.