174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB 3.0 dock with XHCI Enabled
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Debian) |
Fix Released
|
Unknown
|
|||
linux (Suse) |
Unknown
|
Medium
|
|||
linux (Ubuntu) |
Triaged
|
Medium
|
Unassigned |
Bug Description
I have a 1 TB Western Digital drive in a USB 3.0 HDD dock that will not automount with Ubuntu 13.10 while XHCI is enabled in the BIOS. If I disable XHCI in the BIOS, it automounts normally. I've tried an external USB 3.0 enclosure and two different brands of USB 3.0 HDD docks (that use different chipsets) with the 1 TB drive and it still will not automount. Dmesg shows the following when the drive is turned on:
[10813.786820] usb 4-5.3: new SuperSpeed USB device number 4 using xhci_hcd
[10823.816236] usb 4-5.3: New USB device found, idVendor=174c, idProduct=5106
[10823.816245] usb 4-5.3: New USB device strings: Mfr=2, Product=3, SerialNumber=1
[10823.816250] usb 4-5.3: Product: AS2105
[10823.816255] usb 4-5.3: Manufacturer: ASMedia
[10828.823853] usb 4-5.3: can't set config #1, error -110
WORKAROUND: Disable XHCI in the BIOS, but this runs at USB 2.0 speeds using EHCI.
I actually thought the 1 TB drive was bad, and I RMA'd it to Western Digital, but the replacement drive fails with the same error message. I have a couple of Western Digital 500 GB drives that work just fine in the same HDD dock with XHCI enabled. All the drives were formatted in Ubuntu 13.10 using LUKS via the Disks Utility. I have tried various settings in the BIOS (XHCI set at Smart Auto, Auto, and Manual) but they make no difference. I found an old bug report with the same "can't set config #1, error -110" error message that recommended adding "pci=nomsi" to Grub, but that did not work either.
Upstream URL: permalink.
ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-
ProcVersionSign
Uname: Linux 3.11.0-15-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/pcmC0D1p: jsherman 2017 F...m pulseaudio
CurrentDmesg:
[ 81.782320] e1000e 0000:00:19.0: irq 44 for MSI/MSI-X
[ 81.782396] IPv6: ADDRCONF(
[ 81.782532] IPv6: ADDRCONF(
[ 85.304006] e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: Rx/Tx
[ 85.304039] IPv6: ADDRCONF(
Date: Tue Jan 21 09:43:25 2014
HibernationDevice: RESUME=
InstallationDate: Installed on 2013-12-16 (35 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. Z87X-UD3H
MarkForUpload: True
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.116
RfKill:
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/03/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F7
dmi.board.
dmi.board.name: Z87X-UD3H-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.name: Z87X-UD3H
dmi.product.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
summary: |
- 1 TB External USB 3.0 Drive Fails to Automount with XHCI Enabled + 174c:5106 1 TB External USB 3.0 Drive Fails to Automount through USB 3.0 + dock with XHCI Enabled |
description: | updated |
Changed in linux (Debian): | |
status: | Unknown → Fix Released |
Changed in linux (Suse): | |
importance: | Unknown → Medium |
status: | Unknown → Confirmed |
Changed in linux (Suse): | |
status: | Confirmed → Incomplete |
Changed in linux (Suse): | |
status: | Incomplete → Unknown |
Would it be possible for you to test the latest upstream kernel? Refer to https:/ /wiki.ubuntu. com/KernelMainl ineBuilds . Please test the latest v3.13 kernel[0].
If this bug is fixed in the mainline kernel, please add the following tag 'kernel- fixed-upstream' .
If the mainline kernel does not fix this bug, please add the tag: 'kernel- bug-exists- upstream' .
If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel- unable- to-test- upstream' .
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".
Thanks in advance.
[0] http:// kernel. ubuntu. com/~kernel- ppa/mainline/ v3.13-trusty/