[Asus N750JV] CPU stuck at 800MHz Xubuntu 13.10 64-bit

Bug #1264057 reported by aljosa
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

pastebinit /var/log/dmesg http://paste.ubuntu.com/6629608/ CPU stuck at 800MHz, with and without microcode.ctl / intel-microcode (works fine -2400MHz- with Xubuntu 14.04 LTS 64 bit / Kernel v3.12.5-trusty.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: linux-image-3.11.0-14-generic 3.11.0-14.21
ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
Uname: Linux 3.11.0-14-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: aljosa 1676 F.... pulseaudio
 /dev/snd/controlC0: aljosa 1676 F.... pulseaudio
Date: Wed Dec 25 09:49:41 2013
HibernationDevice: RESUME=UUID=44a63982-a604-4d73-8f5f-6a38dfab9076
InstallationDate: Installed on 2013-12-24 (0 days ago)
InstallationMedia: Xubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016)
MachineType: ASUSTeK COMPUTER INC. N750JV
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-14-generic.efi.signed root=UUID=6f479db6-181d-4eee-98a6-6cb434066c5e ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.11.0-14-generic N/A
 linux-backports-modules-3.11.0-14-generic N/A
 linux-firmware 1.116
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/08/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N750JV.208
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N750JV
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN750JV.208:bd11/08/2013:svnASUSTeKCOMPUTERINC.:pnN750JV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN750JV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N750JV
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
aljosa (aljosa-p) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
tags: added: latest-bios-208 needs-upstream-testing regression-potential
Revision history for this message
penalvch (penalvch) wrote : Re: Problems: Xubuntu 13.10- 64 bit / Notebook Asus N750JV-T4069H

aljosa, thank you for reporting this and helping make Ubuntu. Unfortunately, you have placed too many problems in one bug report. Hence, this bug report will only focus one of the issues you mentioned:

- CPU stuck at 800MHz, with and without microcode.ctl / intel-microcode (works fine -2400MHz- with Xubuntu 14.04 LTS 64 bit / Kernel v3.12.5-trusty

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

Hence, I'll streamline your Bug Description to reflect this.

Regarding the rest of your issues, please file one bug report per issue if not a duplicate already filed:
1)gran_size: 2G chunk_size: 2G num_reg: 3 lose cover RAM: 1966M mtrr_cleanup: can not find optimal value please specify mtrr_gran_size/mtrr_chunk_size

If this would be considered a bug, execute at a terminal:
ubuntu-bug linux

2) Power manager is set to reduce display brightnes to 20% after 120 seconds of inactivity, but nothing happens

The scope of this issue (with WORKAROUND) is already covered in https://bugs.launchpad.net/ubuntu/+source/xfce4-power-manager/+bug/1222021
 .

3) Power Adapter shows not connected (works fine in liveCD)

Has a userspace component:
ubuntu-bug xfce4-indicator-plugin

4) No keyboard backlightng FN (F3) Decreases keyboard backlighting FN (F4) Increases keyboard backlighting (I can turn on keyboard backlight with sudo chmod 777 /sys/class/leds/asus::kbd_backlight/brightness echo 3 > /sys/class/leds/asus::kbd_backlight/brightness but effect is lost after turning the computer off and on again).

Please see https://wiki.ubuntu.com/Hotkeys/Troubleshooting .

5) FN (F9) Enables or disables the touchpad

Please see https://wiki.ubuntu.com/Hotkeys/Troubleshooting .

6) FN (F5) Decreases display brightness FN (F6) Increases display brightness (I can adjust brightness only through system tray icon xfce4-panel-plugin-brightness)

Please see https://wiki.ubuntu.com/Hotkeys/Troubleshooting .

7) FN (F2) Turns Airplane mode on or off

Please see https://wiki.ubuntu.com/Hotkeys/Troubleshooting .

8) FN (F1) Notebook returns from sleep mode with broken screen and strange vertical colour lines

Please see https://wiki.ubuntu.com/Hotkeys/Troubleshooting and https://wiki.ubuntu.com/DebuggingKernelSuspend .

Regarding the issue for this report:
- CPU stuck at 800MHz, with and without microcode.ctl / intel-microcode (works fine -2400MHz- with Xubuntu 14.04 LTS 64 bit / Kernel v3.12.5-trusty

Could you please advise in greater detail how is the CPU stuck at 800MHZ (ex. by default in the live environment, by default from fresh install, etc.)?

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
description: updated
summary: - Problems: Xubuntu 13.10- 64 bit / Notebook Asus N750JV-T4069H
+ [Asus N750JV] CPU stuck at 800MHz Xubuntu 13.10 64-bit
Revision history for this message
aljosa (aljosa-p) wrote :

Hi Christopher,
thanks for replying. First few words about your considerations: There are people who belongs to the computer world, no problem for asking them anything you want and need. Unfortunately, this is not my case. I reported this bugs on 25 December. Now, please try to think one moment about following: It tooks me a whole month just to discover how to enter in contact with you - 25 November, Forum Asus Ubuntu Support: "I would be very grateful if someone can communicate the problem to the development team 'cause I get lost inside more than complicated bug reporting procedure".

Please understand that it is impossible to me not to file one bug for many things because I don't understand terms and expressions you guys use.
Currently I am not any more on official but on 3.13-rc6-trusty kernel, http://paste.ubuntu.com/6663127/
with wich my machine functions much better. Everything ok with CPU (now 2400mhz) and intel-microcode application. By giving in BIOS 256mb to Intel graphic card and modifying Grub into
GRUB_CMDLINE_LINUX_DEFAULT="nouveau.blacklist=1 quiet splash enable_mtrr_cleanup mtrr_spare_reg_nr=1 mtrr_gran_size=64K mtrr_chunk_size=256M"
I solved mtrr errors too.

As I can see simply Googling, many people have trouble with Linux on their new computers. It is my intention to install Xubuntu 14.04 first day of its releasing. As I have already tried testing version, and as I still have same errors, the very first thing that comes to my mind is TeamViewer or something similar - so if you are interested, in my opinion this would be the best way to fix all malfunctions, including those not noticed by me. By the way, I'm not sure but it seems that most issues are related to incorrect DSDT. If it can be of any help, I can provide you with DSDT extracted from Xubuntu, from Windows 8.1 and the repaired one. Ciao :)

penalvch (penalvch)
tags: added: kernel-fixed-upstream-v3.13-rc6
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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